Air Canada has changed its policy regarding the modification and cancellation of flights rewards and the expiry of Aeroplan points.
Updated on November 24, 2021
Aeroplan flight rewards Changes
Aeroplan has changed its flexible change and cancellation policy for flight rewards due to COVID-19: Aeroplan flight rewards booked until December 31, 2021 can be changed without charge.
If you book anAeroplan a flight reward before December 31, 2021, you will be able to make unlimited free changes to your booking before December 31, 2021 ! You will need to change your flight reward at least 2 hours prior to your scheduled flight departure.
Effective January 1, 2022, tickets booked with Aeroplan Flight Reward will be eligible for a one-time waiver of the change fee if booked prior to that date, or depending on the fare option purchased after that date.
Changing Aeroplan Flight Rewards:
|Date of reservation||Date of change||Change fees|
|Until Dec 31, 2021||Until Dec 31, 2021||waived – unlimited|
|Until Dec 31, 2021||As of Jan 1, 2022||Waived – first change|
|As of Jan 1, 2022||As of Jan 1, 2022||Applicable – per fare option purchased|
Here are the details to know:
- For changes, you’ll pay only the difference in points, or receive a partial refund if your new itinerary requires fewer points. When changing your itinerary, taxes, fees and charges may change.
- You will need to call the Aeroplan center to change your flight reward at least two hours prior to your flight’s departure.
Aeroplan flight rewards Cancellation
Aeroplan Flight Rewards booked until September 30, 2021 can be cancelled at any time without charge. Flight rewards booked on or after October 1, 2021 will be subject to the cancellation fee structure of the fare option purchased.
For cancellations, you’ll receive all of your Aeroplan points back in your account, plus a full refund of any associated taxes, fees and surcharges on the unused value of your travel. (Note that refunds will not apply for previously-charged fees, including contact centre booking fees and change fees, or for government taxes and fees which are non-refundable by law.)
Aeroplan Flight Rewards Cancellation:
|Date of reservation||Date of change||Cancellation fees|
|As of 1/10/2021||As of 1/10/2021||Applicable – per fare option purchased|
Expiration of points: Temporary pause
Finally, the temporary pause of the Aeroplan points expiry has been extended to September 30, 2022. This means that between now and September 29, 2022, any Aeroplan points which would have expired will not.
As a reminder, to prevent Aeroplan points from expiring, it is necessary to perform at least one activity on the account every 18 months or to be an Aeroplan credit cardholder.
It is therefore a tightening of the flexibility policy.
While it will still be possible to change without charge, cancellation without charge is no longer possible for flight rewards booked from October 1, 2021.
What is the Aeroplan Call Centre number?
1 800 361-5373