Introducing the Air Canada A220 & more about the loyalty program

Unveiled to the media on January 15, 2020, the Airbus A220, despite its youth, has a long history behind it!

Air Canada ordered 45 A220-300 (the largest one) in 2016 when the aircraft was still a Bombardier CSeries.

But in 2017, when Bombardier was facing significant difficulties in selling the aircraft (mainly due to pressure from Boeing to heavily tax Mirabel’s sales to U.S. airlines), Airbus came to support the CSeries program by acquiring a 50.01% stake.

Seen by many Canadians as an abandonment of a Canadian technology flagship, however, it was the right decision for Bombardier to ally with the European aerospace giant.

Since then, Airbus has created an assembly line in the United States to circumvent U.S. rules and kept Mirabel’s one to build A220 for other companies like Air Canada. And Airbus has opened its commercial network to sell this great aircraft.

Air Canada went all out for this beautiful day at its head office in Montreal:

The Airbus A220 can be summed up in 3 essential points:

• A Canadian-made aircraft
• Modern and comfortable for passengers
• Fuel economy

The Air Canada Airbus A220-300 is manufactured by Airbus Canada (formerly Bombardier’s plant) in Mirabel, Quebec, which employs 2,700 people.

Each A220 has parts from 30 Canadian suppliers!

Compared to other aircraft, A220 technology reduces fuel consumption by 20 per cent per seat. Fuel efficiency is not insignificant for an airline, both for its profitability and its ecological footprint!

What we are particularly interested in: the comfort of passengers. As we see the rise of a low-cost airline model adding seats at the expense of passengers’ vital space, the A220 increases the comfort of every passenger!

It is a unique single-aisle aircraft, configured in rows of three and two seats. So there are far fewer “middle seats,” hated by individual travellers!

What’s more, on Swiss, which also operates the aircraft, the middle seat is slightly wider than the others. It remains to be seen if this is also the case on Air Canada!

The cabin of the A220 is very quiet: a great evolution from the Embraer currently operated by Air Canada or even the A319 and A320.

The luggage compartments are gigantic, which is a real plus for passengers travelling with only a “carry-on”!

The A220, due to its larger reach and fuel economy, allows airlines to open new routes.

This is the case with Air Canada, making it a strategic aircraft for the airline – especially at a time when the Boeing 737MAX is unusable, also strategic for the company.

For example, Air Canada has already announced the launch of new destinations such as Seattle and San Jose, California.

The airline’s maiden flight takes place on January 16th between Montreal and Calgary.

First, the new aircraft will be assigned to existing domestic and cross-border routes from Montreal and Toronto (including Ottawa, Winnipeg, Calgary, Edmonton and New York La Guardia).

The Air Canada Airbus A220 has 137 seats in the two-class cabin:

• 12 Business Class seats (in a 2-2 configuration)
• 125 seats in Economy Class (in a 3-2 configuration)

All passengers will have increased personal space (48 cm or 19 inches in economy class) – the widest in Air Canada’s fleet.

In business class, unlike today’s aircraft, the A220 seats offer leg support. This is appreciable for passengers, especially on domestic flights.

However, for a 6-hour transcontinental business class flight, if you have a choice with a wide-body aircraft (such as the B777 or B787), don’t hesitate. You’ll have a more comfortable seat on a widebody aircraft.

But the A220 remains a good upgrade in terms of quality and passenger comfort compared to the ageing fleet of A320 aircraft that fly daily on Air Canada transcontinental flights (such as Montreal – San Francisco).

In addition, each seat has an in-flight entertainment system with more than 1000 hours of content in 15 languages. And of course, Wi-Fi is available.

Unlike other aircraft, toilets have a comfortable size. And congratulations to Air Canada for thinking of people with reduced mobility with these two toilets that can make one by removing the partition!

Air Canada’s first A220 aircraft was registered C-GROV in honour of its CEO, Calin ROVinescu.

This type of event is also an opportunity to meet different important leaders of the airline.

We had the opportunity to talk with Mark Nasr, Air Canada’s Vice President loyalty and e-Commerce,who is responsible for the new loyalty program.

Mark returned to the integration of Air Canada into Amadeus, which was not without harm, although more than 700,000 hours of work invested in this project. Fortunately, he assures that these problems are gradually being resolved and confirms that the new loyalty program will launch in the third quarter.

Mark Nasr also provided some clarification on topics that are close to the heart of the milesopedia community:

• The changes made last summer about the mini-RTW – including the withdrawal of the possibility of a second stop – are only TEMPORARY. They were made mandatory to avoid problems when integrating with the new Amadeus system. Air Canada, therefore, wishes to reinstate this when its new program is released.

• The famous Passenger Name Record / PNR that gives passengers headaches (a different PNR according to Star Alliance airlines) will be standardized. For example, when you travel with Star Alliance partner airlines, it will soon be possible to use the PNR given by Air Canada (to check-in or to ask a question to a partner airline about your itinerary). And Air Canada should offer the option to choose your seat if you are travelling with other Star Alliance airlines!