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Reviews: The Ritz-Carlton San Francisco

Hotel The Ritz-Carlton San Francisco
Room Type Standard
Loyalty Program Status Gold
Points Per Night 60,000 points
Card used
To the point Check out our photo report from our stay at The Ritz-Carlton San Francisco, earned with Marriott Rewards points.

After staying 2 nights at the Marriott Fisherman’s Wharf – San Francisco, and one night at a friend’s house, we decided to finish our world tour in style by staying at the Ritz-Carlton San Francisco. Detailed report in pictures.

Booking at The Ritz-Carlton San Francisco with Marriott Bonvoy points

For this stay, I chose to use points from the Marriott Bonvoy program: 60,000 Marriott Bonvoy points for 1 night.

60,000 Marriott Bonvoy points… or CA$680 per night!

Sure, those are a lot of points, but the cash rate was astronomical: 680 CA$ / night! Taxes included, we go up to almost 770 CA$. A rate we would never pay of course, but that’s to give you an idea of the value of the points in this case.

Not bad when one credit card, the American Express Marriott Bonvoy, can already earn you 50,000 points!

Benefits of Marriott Bonvoy GOLD status

With Marriott Bonvoy Gold status, obtained through the equivalence of Marriott Bonvoy Gold status, itself obtained with my American Express Platinum card, I had various benefits such as:

  • Free high speed WiFi
  • Late departure / early arrival

Since we are in a Ritz-Carlton, the Gold status does not entitle us to breakfasts or access to the lounge. We did not get an upgrade 🙁

The Ritz-Carlton San Francisco

The Ritz-Carlton San Francisco is located in the heart of the Californian city… on top of a hill. If you’re traveling on foot, be prepared to climb steep streets to get to the hotel!

The Ritz-Carlton San Francisco

The lobby of the Ritz-Carlton San Francisco

The hotel lobby is made of marble from floor to ceiling.

Lobby

With a relaxation area.

Lobby

As we proceed with the check-in, Alexandra is having fun on the small area dedicated to kids: “Welcome Ritz Kids!”

Lobby

We arrived at 12:00 noon, well before the normal check-in time. The recording will be fast, maybe too fast, you will understand later.

We head for the elevator. In passing, we notice self-service coffee.

Lobby

San Francisco obliges, the lobby is on the 4th floor, we will have to go down a level to reach our room!

Lobby

The room

We arrive at our – first – room on the 3rd floor.

Room

I start my usual turn to take the pictures while Audrey and our kids wait outside! Our room is a room with two queen size beds, which we had requested at the time of booking.

Room

The sofa along the window invites you to relax.

Room

Another view of the room from the sofa:

Room

The blue and silver tones are a perfect combination. At the head of the bed, a radio alarm clock, bottles of water (free) and 2 small squares of chocolate:

Room

In front of the bed, the dresser and all the usual accessories.

Room

In particular a Nespresso coffee machine:

Room

As well as sweet and salty foods.

Room

The television is connected, convenient for Netflix!

Room

The office is simple and efficient.

Room
Room

Now let’s head to the bathroom.

Room

The bathroom

In front of the bathroom is a closet where you will find bathrobes, slippers and ironing board/iron.

Room
Bathroom

The bathroom is composed of two basins…

Bathroom
Bathroom

…of a bathtub/shower all in marble…

Bathroom
Bathroom

and a separate toilet.

Bathroom

Classic products are offered:

Bathroom

Once my turn is done and the children “released in the room”, we discover little by little that the cleaning was not done properly. Arthur, who wanders on all fours on the carpet of the room, discovers a cinema ticket, then Alexandra picks up a spoon under the sofa… as for us we discover that the glasses were not correctly cleaned.

Considering the cost (in points/money) and the level of standing this hotel is supposed to represent, I make a phone call to the front desk to request a room service inspection. The reception prefered to give me another room immediately (which will be identical in every way… except for a good cleaning this time!).

No upgrade (the hotel being full for a wedding), but a 100 US$ credit on our bill. This will finally pay for our breakfasts… and a bottle of wine in the mini bar!

Back in our room after a walk in the city, we will find accessories for our children. Nice attention!

Room
Room

The different areas of the hotel

The bar

The bar is located in front of the reception. Being jetlagged (still on Vietnam time), I had a good time on milesopedia – quietly – between 4 and 7 am!

Bar
Bar

The spa

The spa affiliated with L’Occitane en Provence offers a relaxing place….

Spa & Gym
Spa & Gym
Spa & Gym

…but the rates are on par with the Ritz-Carlton San Francisco. More than 10 times the price of the Vietnamese rates 🙂

Spa & Gym

The gym

Right next to the spa is the gym with brand new machines.

Spa & Gym
Spa & Gym
Spa & Gym
Spa & Gym

The locker room is nice.

Spa & Gym

The business center

The business center is just… two computers in a hallway.

Business Center

Breakfast

Breakfast is served in the hotel’s restaurant, Parallel 37. Count 40 US$ + taxes + tips per person.

Breakfast

On this Sunday morning, it was a buffet / brunch formula. Contrary to our past experiences in Asia, we can’t say that there was “quantity”. On the other hand, the quality was there for all the dishes, whether they were salty or sweet.

Breakfast
Breakfast
Breakfast
Breakfast
Breakfast
Breakfast
Breakfast
Breakfast
Breakfast
Breakfast

We all had a great time! However, without the US$100 credit, we might not have paid that price. It’s just that you quickly get used to the free breakfasts via the Marriott Gold status offered by the American Express Platinum card (via Marriott Bonvoy Gold).

Breakfast

Bottom line

To be totally honest with you: I am a little disappointed by this stay at the Ritz-Carlton San Francisco. It may be ranked in the top 10 hotels in San Francisco on Tripadvisor, but it appears to be perfectible… proof of this is in the allocation of a room that had not been properly cleaned. Moreover, the bathroom looks “old-fashioned”: at this price level, other hotels do much better.

At 60,000 Marriott Bonvoy points, it’s an expensive price to pay (and what about those who pay more than CA$700 to stay there). In short, a word of advice: skip it if you plan to visit San Francisco!

Come to discuss that topic in our Facebook Group!

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