HSBC Bank Canada to RBC Transition Guide (Updated)

Updated Oct 3, 2024
RBC-achat-HSBC-2400×1260
To the point Here are the important dates to remember in 2024 regarding the transfer of HSBC products to RBC. This article is updated regularly.

Latest updates on this transition

Conversion ratio of HSBC points (HSBC World Elite Mastercard) to Avion Rewards points (RBC Avion Visa Infinite Card)

April 01, 2024 – RBC has indicated that the migration of HSBC Rewards points to Avion points is scheduled to be completed on April 5, 2024.

The conversion ratio between the HSBC World Elite® Mastercard® and the RBC Avion Visa Infinite Card is now known:

1 HSBC Rewards point = 0.36 RBC Avion Rewards point

hsbc rbc avion recompenses migration

As a reminder, 25,000 HSBC Rewards points had a value of $125 in the flexible travel redemption category, or 0.5 cents per HSBC Rewards point.

HSBC échange points voyage

Those same 25,000 HSBC Rewards points are now converted into 9,000 RBC Avion Rewards points, which theoretically would have a value of $90 in the flexible travel redemption category, or 0.36 cents per HSBC Rewards point.

Points Avion RBC Voyages

Theoretically! Because there’s a nuance when it comes to point redemption since the value will not be 1% (100 points = $1) but 1.5% (100 points = $1.5).

As a result, you’ll come out ahead thanks to this improved points exchange rate: 0.36 x 1.5% = 0.54 cents per HSBC point (compared with 0.5 cents in the past).

RBC sent a personalized email to each customer migrated from HSBC to RBC:

Your HSBC Points have been converted into RBC Avion Points. Your points balance may be different, but rest assured that your Avion points are of equal or greater value, as shown below.

Your card: RBC Avion Visa Infinite Card

Final HSBC Points balance: $227,839 | $1,139 travel value

Conversion rate used: 1 HSBC point = 0.36 Avion points

New Avion points balance: 82,023 | at least $1,230 in travel value

Later in the e-mail, RBC explains that the Avion Rewards redemption rate will be higher than usual: 1.5% (100 points = $1.50) instead of 1.0% (100 points = $1).

Points balance Your exchange rate Value for a trip
HSBC Rewards 227 839 0,5 %
(100 points = $0.50)
$1,139
(0,5% x 227,839)
Avion Rewards Travel 82 023
(0,36 x 227,839)
1,5 %
(100 points = $1.50)
$1,230
(1,5% x 82,023)

Indeed, in this case, the value obtained is slightly higher than via HSBC Rewards: 0.54 cents instead of 0.50 cents per HSBC point.

The difference is that you absolutely have to use the Avion Rewards Travel website to book your flight, hotel, or car rental. In contrast, with HSBC Rewards, it was possible to book wherever you like, including for other types of travel such as Airbnb.

This 1.50% redemption rate is confirmed when you go to Avion Rewards to book a trip, as in the example below:

avion rewards hsbc flight fr

Further on, RBC reminds us of the alternative method of using Avion Rewards points via the Avion Fixed Points Pricing schedule for flights. Here, too, you’ll find a higher-than-usual maximum exchange rate.

Avion Rewards Air Travel Redemption Schedule Avion points required Maximum ticket price Maximum exchange rate
Example: Round-trip flight from Toronto to New York 15 000 $350 2,33 %
Example: Return flight from Toronto to Los Angeles 35 000 $750 2,14 %

Conversion ratio of HSBC points (HSBC Rewards Card) to Avion Rewards points (RBC Ion Card)

The conversion ratio between the HSBC +Rewards Mastercard and the RBC ION+ Visa Card, and of the HSBC Travel Rewards Mastercard® and the RBC ION Visa Card is also known:

1 HSBC Rewards point = 0.88 RBC Avion Rewards point

So, before you say it’s a huge difference with the conversion seen above between the HSBC World Elite® Mastercard® and the RBC Avion Visa Infinite Card, we remind you that cardholders of the RBC ION+ Visa Card and the RBC ION Visa Card do not have access to the same points valuation at the exchange level!

Avion Select members can redeem their points for travel at a ratio of 172 points = $1.

avion select taux echange

Let’s take the example above with the conversion rate of 0.88 and the exchange rate of 0.58%:

Points balance Your exchange rate Value for a trip
HSBC Rewards 227 839 0,50 %
(100 points = $0.50)
$1,139
(0,5% x 227,839)
Avion Rewards Travel 200 498
(0,88 x 227,839)
0,58 %
(172 points = $1.00)
$1,162
(0,58 % x 200,498)

As you can see, the final value is almost the same as for Avion Elite members.

But here’s a tip you should know! You can transfer your Avion Select points to your Avion Elite account if you also have an RBC Avion Visa Infinite Card! And then you can benefit from a better exchange rate.

Transfer to air partners

Previously, transfers of HSBC Rewards points to airline partners were made at the following rates:

hsbc points Miles Ratio
Asia Miles 25 000 8 000 0.32
Krisflyer 25 000 9 000 0.36
Executive Club 25 000 10 000 0.4

With the migration, HSBC Rewards points were converted into RBC Avion points at a rate of 0.36, which is an average of what you would have received by transferring to these three partners. As a result, the value attributed by RBC to this level is indeed “comparable”.

Obviously, we lose out if our objective was to accumulate points at Krisflyer since RBC is not their partner, but this information was well known before the migration.

Also, transferring to an airline partner with RBC Avion is less restrictive than HSBC Rewards with its minimum 25,000-point increments; Avions require a minimum of :

  • 10,000 points/slice of 1 point to Asia Miles and Avios
  • 5,000 points/10-point increments to AAdvantage
  • 1 000 points/tranches de 100 points vers WestJet Dollars

If you collect Asia Miles, you come out ahead.

YOUR POINTS BALANCE YOUR EXCHANGE RATE number of Asia miles
HSBC Rewards 227,839 0.32 72,000
(225,000 x 0.32)
Avion Rewards Travel 82,023
(0.36 x 227,839)
1 82,023
(82,023 x 1)

On the other hand, those seeking Avios are losing out slightly.

But don’t forget about transfer bonus promotions! Asia Miles usually offers a 10-15% bonus transfer, and Avios up to 35%. These promotions are recurrent, occurring once or twice a year.

As a result, you’re already a winner with Asia Miles, as well as having the opportunity to double up, and with Avios, you could get:

YOUR POINTS BALANCE YOUR EXCHANGE RATE number of Avios
HSBC Rewards 227,839 0.4 90,000
(225,000 x 0.4)
Avion Rewards Travel 82,023
(0.36 x 227,839)
1 82,023
(82,023 x 1)

 

110,731
(82,023 x 1.35 bonus)

Finally, with the migration, we may have lost Krisflyer, but we’ve gained two other airline partners: AAdvantage from American Airlines and WestJet Dollars from WestJet.

YOUR POINTS BALANCE YOUR EXCHANGE RATE number of AAdvantage
HSBC Rewards 227,839 N/A N/A
Avion Rewards Travel 82,023
(0.36 x 227,839)
0.7 57,414
(82,020 x 0.7)
YOUR POINTS BALANCE YOUR EXCHANGE RATE number of WestJet Dollars
HSBC Rewards 227,839 N/A N/A
Avion Rewards Travel 82,023
(0.36 x 227,839)
0.01 $820
(82,000 x 0.01)

RBC has indeed offered “comparable or better value” for those who collect Asia Miles and Avios, as well as opening the door to Aadvantage and WestJet Dollars for former HSBC Rewards users.

March 30, 2024 – HSBC Canada no longer exists. RBC has definitely taken control of operations.

February 23, 2024 – RBC has provided Milesopedia with the following official comments:

All HSBC Bank Canada clients were provided with information about their migrated credit cards at least 60 days before the migration date.

HSBC Bank Canada clients were informed about the terms and benefits of their migrated RBC credit card and that RBC will convert any HSBC Bank Canada clients’ unused points earned with their HSBC Bank Canada credit card into Avion points, maintaining comparative value..

We are aware that HSBC Bank Canada has communicated certain changes to redemption prior to the migration. This communication is separate from the 60 day communication provided to HSBC Canada clients back in January.

Within one week of migration, HSBC Bank Canada points-based cardholders will have access to their individual Avion points balance and can start redemptions across all categories after migration via avionrewards.com or the Avion Rewards app.

We can share that all HSBC Bank Canada clients migrated to RBC will receive an Avion points balance that will have equal or higher value in the flexible travel redemption category in the same way they book their travel today.

In addition, they will have access to the Avion Air Travel Redemption Schedule, which provides access to higher travel value with Avion points than the HSBC travel redemption rate when booking flights.

Clients will receive a communication with more information about the conversion of their points within one week of migration.

RBC-achat-HSBC-2400×1260

February 22, 2024 – Here are the deadlines for redeeming HSBC Rewards points:

February 20, 2024 – According to an announcement made by RBC to Rewards Canada, the conversion ratio of HSBC Rewards points to RBC Avion Rewards points will only be known once the transfer is complete.

And this ratio will vary according to each customer. Indeed, HSBC World Elite® Mastercard® customers will be transferred to an RBC Avion Visa Infinite Card and will, therefore, have access to more rewards with RBC Avion Rewards (RBC Avion Rewards Elite Level).

While HSBC Travel Rewards Mastercard® customers will be transferred to an RBC ION Visa Card (RBC Avion Rewards Premium Level).

Here are some quotes to remember:

Once HSBC clients are officially RBC clients and members of Avion Rewards, they will receive detailed information on the conversion value and unique redemption options.

…we can share that all HSBC clients migrated to RBC will have equal or better value for their converted points in the flexible travel redemption category in the same way they book their travel today. In addition, clients who hold Avion credit cards will benefit from even greater value with access to the Avion Air Redemption Schedule, which can provide up to 50% more value.

We have come to the same conclusion as Rewards Canada (and it is the same as the prediction we made following the announcement of the acquisition of HSBC Canada by RBC): the conversion ratio of HSBC Rewards points to Avion Rewards points will be a minimum of 2 HSBC Rewards points to 1 Avion Rewards point..

Thus, 20,000 HSBC Rewards points should be converted into 10,000 RBC Avion Rewards points.

What’s more, when you let convert your HSBC Rewards points into RBC Avion Rewards points, you’ll gain access to the Avion Rewards Air Redemption Schedule.

Depending on the destination, 15,000 to 100,000 Avion points are required per ticket.

RBC Avion Rewards points can be used to travel anywhere in the world with a round-trip ticket. A one-way trip requires half as many Avion points. Here is the airfare table for a round-trip flight:

Avion Points Destinations Maximum Ticket Price
15 000 Flight within a province or neighbouring state $350
35 000 Flight anywhere in Canada or the United States (except Hawaii and Alaska) $750
45 000 Western Canada or the United States to Mexico, Hawaii or Alaska. Eastern Canada to Bermuda, Central America or the Caribbean $900
55 000 Eastern Canada or the United States to Mexico, Hawaii or Alaska. Western Canada to Bermuda, Central America or the Caribbean $1,100
65 000 Flight from Canada or United States to Europe $1,300
100 000 Fly from Canada or United States to … anywhere in the world! $2,000

On average this equals about 2 cents per Avion point .

February 18, 2024 – HSBC has indicated that the ability to transfer points into miles will end after February 29, 2024.

hsbc fin transfert miles 2024

January 23, 2024 – New details on the new card that will replace the HSBC World Elite Mastercard.

We recommend that you wait to see what RBC has to offer as a new card, before making the decision to cancel your HSBC card. See alternative credit cards.

By December 2023, the purchase of HSBC Canada by Royal Bank of Canada (RBC) had been confirmed by financial and government authorities. All HSBC Canada customers will see their cards and services gradually shift to RBC over the coming weeks.

rbc hsbc featured

Acquisition of HSBC Canada by RBC

To ensure a smooth transition, we recommend you do the following right away:

  • Update your information (e-mail, postal address, telephone number, etc.) in HSBC Online Banking
  • Read emails or letters from HSBC Canada and RBC
  • In February 2024, sign up for RBC Online Banking when you receive your access or a new RBC client card, sent around February 8, 2024.

Timeline for the transfer of HSBC Canada products and services to RBC

To ensure a smooth transition, RBC will be taking measures in the coming weeks. Here’s a summary and what it means for you:

Dates RBC actions What you have to do
By January 31, 2024 Sending information and exact dates on the transfer of your products and services from HSBC Canada. Nothing, except to read the document carefully.
February 2024 For HSBC Canada chequing and savings account holders: Debit card sent around February 8, 2024. Continue to use your HSBC card as usual. Then activate the new RBC debit card only on the date indicated. Plus, sign up for RBC Online Banking.
For other clients: Sending RBC client card number for RBC Online Banking and RBC mobile application registration. Sign up for RBC Online Banking and the RBC mobile application.
February and March 2024 Sending your RBC Royal Bank credit card (if applicable). Use your HSBC credit card as usual. Activate your new RBC credit card only on the mentioned date.
By March 28, 2024 Use your HSBC Banking username and password to register for RBC Online Banking and the RBC Mobile App.

There you go ! As a result, all former HSBC Bank Canada products and services will become RBC products and services by March 29, 2024. Enrolling in RBC Online Banking or the RBC Mobile App will give you access to your HSBC Bank Canada accounts and balances, shortly after you transfer your products and services to RBC.

New bills payable added after January 11, 2024 and Interac e-Transfer recipients added after February 29, 2024 will not be transferred to your RBC Online Banking or Mobile Banking. Make a note to add them after migration.

Full details can be found on this RBC web page.

The first new RBC cards to replace HSBC credit cards have been in circulation since the end of February.

Here’s some new information about the HSBC World Elite Mastercard and its switch to an RBC credit card. At least wait until you receive your new RBC card and the benefits customized to your situation, before cancelling your HSBC credit card. :

Before – HSBC Credit Card After Migration – RBC Credit Card
No foreign currency conversion charges No foreign currency conversion charges
Travel insurance services, travel assistance, price protection HSBC Emergency Travel Medical Insurance will no longer be in effect if the departure date is on or after March 29, 2024. Depending on your situation and your age (65+), RBC’s Emergency Travel Medical Insurance may take the relay. You should also check the duration, as insurance cover for RBC is different. Cancellation and interruption insurance, delayed or lost baggage, hotel/motel burglary, flight delay, car rental, common carrier insurance, purchase insurance, extended warranty and mobile device insurance will continue to be covered under certain conditions for purchases made before March 28, 2024.
$ 100 Travel Enhancement Credit $ 100 travel credit + remainder of your unused $100 HSBC credit for any $200+ hotel stay made with Avion Rewards, within the first year.
Receive HSBC points for welcome offers ?
Flexible points redeemable for self-booked travel Points to redeem on the Avion Rewards portal
Annual fee of $149 Annual fee of $120
Additional card: $0 Additional card: $0
HSBC Rewards CashBack Mastercard RBC Cash Back Mastercard
HSBC Rewards Card (points) RBC Avion Visa Card
Credit limit Identical
HSBC Reward Points Avion Rewards points
(points transfer ratio to be confirmed, “comparative value and this information will be known after the card migration date”)
Personal identification number Will be sent in the new RBC credit card welcome kit
Electronic statement 1st RBC credit card statement by mail by default. Option to change if desired.
Purchase insurance coverage Identical
Eligible medical emergencies with a departure date before migration Identical
Eligible medical emergencies with a departure date after migration Eligible, if the trip was purchased on the HSBC card and the card has not been closed.
Pre-authorized debit (PAD) plan Identical (may be delayed if payment is made during the 4 days from migration to the end of March 2024)

These RBC credit card benefits are not available to the general public. Only HSBC World Elite Mastercard holders will have these options.

If the new RBC credit card does not meet your needs, you may close the new RBC credit card without charge or penalty, no later than 3 months after the migration date. After 3 months, this means you have accepted the changes.

What’s more, if the HSBC credit card is not in good standing (non-payment, minimum payment not made, etc.), you will not receive a new RBC credit card! However, the unpaid balance will still be transferred and the cardholder will have to pay this balance. Be careful not to leave your account in arrears and damage your credit score.

Also, this means that if you have an HSBC Mastercard and you usually go to Costco stores in Canada (which only accept Mastercards), you will no longer be able to use it with your new RBC Visa card. However, there is a way around this problem.

The good news is that you can now use this new RBC Visa card without any conversion fees at Costco warehouses in the U.S., which only accept Visa! And also, it’ll be perfect to use if you’re going to the Paris Olympics in the summer of 2024, which only accepts Visa cards at its venues. Just like the Scotiabank Passport™ Visa Infinite* Card, which is the only Visa credit card available to everyone with no foreign currency conversion fees.

If you already have an account with RBC and have an RBC Client Card or an existing RBC Client Number, your HSBC Bank Canada account will be automatically added to your RBC Client Profile.

This means you can continue to use your RBC client card or client number. Plus, you’ll still be able to access Online Banking and the RBC Mobile App with your current RBC Client Card and password.

How to register for RBC Online Banking or the RBC Mobile App

There are 2 ways to sign up for RBC Online Banking or the RBC Mobile App:

  1. Using your HSBC Bank Canada login. This registration will allow you to sign up for RBC Online Banking.
  2. Use your new RBC Client Card or RBC Client Number received in the mail: If you were not previously registered for HSBC Bank Canada online banking, you can register when you receive your new RBC Client Card or RBC Client Number.

Banking Services

Advance and HSBC Canada banking customers will benefit from several advantages after switching to RBC:

  • Largest network with 1,100 branches and 4,000 RBC ATMs in Canada ;
  • Access to their accounts worldwide and access to several solutions for individuals and businesses through RBC Direct Investing ;
  • Continuity of advice and services (mortgages, financial planners, etc.) as well as coverage of eligible deposits with the Canada Deposit Insurance Corporation (CDIC);
  • Access to the Avion Rewards program and its many possibilities.

Premier customers will enjoy all of the above benefits, plus the following:

  • Dedicated team with special attention;
  • Personalized advice tailored to your personal situation.

After the transition to RBC, there will be no monthly fees on RBC chequing accounts from HSBC Bank Canada for a minimum of 12 months.

Please note that HSBC Bank Canada debit cards will no longer be accepted at the following ATM networks as of Monday, March 18, 2024 at 8:00 p.m. ET / 5:00 p.m. PT:

  • In Canada: EXCHANGE® network ATMs
  • In the United States: Accel ATMs

After the time indicated above, transactions will be refused.

You can use your HSBC Bank Canada debit card at over 4,000 ATMs across Canada. You can do so from Sunday, March 17 at 00:01 ET, free of charge and without paying the $3 surcharge that would normally apply to each transaction.

You can also continue to make withdrawals with your HSBC Bank Canada debit card at :

  • HSBC Bank Canada ATMs^ until Thursday, March 28 at noon local time;
  • RBC and other Cirrus ATMs until the morning of Saturday, March 30;
  • INTERAC ATMs and point-of-sale terminals in Canada (except those that are also part of THE EXCHANGE network).

You can also continue to make deposits:

  • Via HSBC Banking until Thursday, March 28 at 4 a.m. ET / 1 a.m. PT ;
  • In HSBC branches until Thursday March 28 at noon local time;
  • At any HSBC Bank Canada ABM until Tuesday, March 26 at 6 p.m. local time.

HSBC Canada Private Banking and Wealth Management to RBC

HSBC Private Investment Counsel clients will be transferred to RBC Wealth Management.

Dates RBC actions What you have to do
By January 31, 2024 Send information and exact dates on the transfer of your HSBC Private Client Services investments to RBC Private Banking. Nothing, except to read the document carefully.
February 2024 For HSBC chequing and savings account holders: RBC Private Banking will send a client card number and debit card. Continue to use your HSBC card as usual. Then activate the new RBC debit card only on the date indicated. Plus, sign up for RBC Online Banking.
For others: Will receive a RBC client card number for RBC Online Banking and RBC mobile application enrolment. Sign up for RBC Online Banking and the RBC mobile application.
February and March 2024 Sending your RBC Royal Bank credit card (if applicable). Use your HSBC credit card as usual. Activate your new RBC credit card only on the mentioned date.

There you go ! As a result, all former HSBC Bank Canada private banking and wealth management products will become RBC products and services by the end of March 2024. Full details can be found on this RBC web page.

Bottom Line

Wait until you hear what RBC will offer you for your new card by the end of January 2024.

This transition will give you time to use your HSBC Rewards points or let your points be converted into RBC Avion Rewards.

For the time being, we do not know what the conversion ratio of HSBC Rewards points to RBC Avion Rewards will be. In the meantime, explore the possibilities offered by your future Avion Rewards points.

This change for HSBC World Elite Mastercard holders raises concerns such as:

  • The secret behind the HSBC points to RBC Avion Rewards points transfer ratio;
  • A Mastercard credit card that will turn into a Visa credit card – which can be problematic for Costco warehouse customers(see alternative credit cards);
  • Unclear whether the bonus HSBC Rewards points promised will continue to be paid out after the transition.
  • Announcement of the end of the possibility of transferring HSBC points into Miles after February 29, 2024

We can’t wait to see what RBC has to offer its new customers!

Come to discuss that topic in our Facebook Group!
Caroline Tremblay

Caroline Tremblay

Caroline Tremblay
I'm Caroline, a loyalty program specialist! I use my points to travel more often and at a lower price with my spouse and our two children. I'm passionate about writing about the latest rewards news and how to put more points in your pocket.
All posts by Caroline Tremblay

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