How do I cancel an AirHelp request?

To cancel your AirHelp request, simply contact customer service via your online account.

How does AirHelp work?

To find out whether you are entitled to compensation for flight delays or cancellations, you will need to complete an online questionnaire and provide a number of documents.

How reliable is AirHelp?

AirHelp, part of the Association of Passenger Rights Advocates (APRA), states on its website that it has helped over 16 million people claim their compensation.

How much does AirHelp cost?

AirHelp invoices you when it has obtained flight compensation from the airline. The service charge is 35% of the total Flight Indemnity.

How long does it take to receive compensation from AirHelp?

AirHelp will do its best to make the claims process as quick as possible. Several external factors could slow down the process, including airline response times.