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Use AirHelp to get compensation when your flight is delayed

To the point Is your flight delayed or cancelled? Here's what you need to know about your rights and how to get compensation from AirHelp.

Flight delays, cancellations and overbookings are more common than you might think. Did you know that airlines are legally obliged to compensate passengers in the event of flight delays or cancellations?

Delayed, cancelled or overbooked flights can happen at any time, even with the most reputable airlines. The AirHelp website allows you to check whether you are entitled to compensation.

All you need to do is fill in the form on your flight, submit it and let AirHelp take care of all the legal details.


Flight delays, cancellations and overbookings are more common than you might think.

Unfortunately, these events are not just a hassle: they can be very costly for passengers, who have to scramble to book hotels or find alternative transport at the last minute.

AirHelp is an organization dedicated to educating passengers about their rights when they find themselves in the difficult situation of having their flight delayed or cancelled.

On the AirHelp website, you’ll find a tab specifically devoted to information about your rights in the event of flight delays or cancellations. If you’d like more information on how to do your own research, click here.

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Did you know that airlines are legally obliged to compensate passengers in the event of flight delays or cancellations?

AirHelp has helped over five million passengers with claims! Imagine all the claims lost because people didn’t know about the existence of organizations like AirHelp, which are experts in handling all the legal formalities to help people receive their flight delay and cancellation compensation.

To claim these funds (or any other compensation due), some airlines ask you to fill in a Review, which includes all the details of your flight.

The easiest way is to use their online customer support system. But many airlines don’t make it easy for you! That’s whereAirHelp comes in, because this company can take care of all these hassles for you.


Delayed, cancelled or overbooked flights can happen at any time, even with the most reputable airlines.

Everyone is entitled to compensation if a flight is delayed, cancelled or overbooked.

In the case of delayed or cancelled flights within the European Union, passengers benefit from protection under Regulation (EC) no. 261/2004. Only flights more than three hours late will be covered.

For international flights, the Montreal Convention allows passengers to claim compensation for damage caused by the incident (hotel reservations, etc.).

A flight delay or cancellation can turn a person’s life upside down, even if most people don’t think about it. You are therefore entitled to claim compensation.


When it comes to your rights as a passenger, there's a lot to know about compensation.

We’ve all heard stories of delayed flights: being stranded on the runway for hours, sleeping in airport terminals due to an overnight delay, or seeing your airline cancel your flight without offering an alternative.

When this happens, you may feel you have no choice but to accept the compensation (if any) offered by your airline. But there are laws put in place by governments around the world that protect passengers when their flight is delayed or cancelled – and they deserve to be known!

Did you know that your rights vary depending on where you are? According to AirHelp, there are four rights to be aware of based on flight delays, flight cancellations, denied boarding and baggage issues.

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AirHelp checks whether you are entitled to compensation

If you’ve had a flight delayed or canceled at the airport, you could get compensation from your airline: up to 650 USD in compensation per passenger, regardless of the ticket price, says AirHelp on its website.

Is AirHelp legal? More than 20 million travellers put their trust in AirHelp and the company has won awards such as Travel Weekly’s 2018 Readers’ Choice for Best Travel App.

As well as helping you obtain compensation, AirHelp also provides assistance for your next flights with its AirHelpPlus service. As a member, you’ll have access to airport lounges whenever your flights are delayed or canceled.


How do I get compensation from AirHelp?

You must submit your flight details to AirHelp, who will review your flight information and determine if you are entitled to compensation. The company will then send a claim form to the airline on your behalf.

AirHelp takes care of everything else: it processes the request, talks directly to the airline and deals with any legal issues that arise along the way, so you don’t have to worry about anything other than filling in a simple request form.

Even if the company tells you that you’re not entitled to compensation for flight delays or cancellations (which is unlikely), it’s always a relief to have a professional take over and deal with all the legal issues.

Online, you will be asked for some basic information about your flight (which you will find on your ticket):

  • Date ;
  • Origin airport code ;
  • Destination airport code.

Most people don’t remember this information. This means digging through e-mail archives or old bank statements if necessary.

If everything is verified (including proofs), upload all photos of tickets, schedules, passports and any other relevant documents!

If all goes according to plan, come back to AirHelp after six weeks. If you haven’t heard from them by then, they’ll send you an e-mail telling you exactly how much they’ve calculated you are owed.


Bottom Line

Flight disruptions can be a real headache, and it’s easy to miss out on the compensation you deserve. But with AirHelp, you submit your information, and they take care of everything else for you.

Credit cards are essential in this situation, and some offer excellent insurance against flight delays. Find out more about their benefits.

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Mother of two young children, pharmacist, travel hacker's wife and frequent traveller, Audrey shares her advices and destinations recommendations on milesopedia.

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