During the COVID-19 pandemic, hotels have significantly reduced the services offered to their guests. We have experienced it in numerous hotels we visited in Canada in recent months:
Thus, in the Facebook group, many members are asking about the services offered by hotels:
Marriott is clearly aware of the situation and is in the process of implementing the What To Expecttool.
At the moment, this tool is not easy to find (not available from the booking page, for example). And you need to know the MARSHA code (a 5-letter code identifying each Marriott hotel).
In my article explaining how a Marriott Bonvoy status saves us a lot of money, I explain how I use the MARSHA code to find the email address of a specific Marriott hotel.
Here, we will use the same MARSHA code to discover the services offered by a hotel in times of COVID-19 pandemic .
Here are two ways to identify a Marriott hotel’s MARSHA code:
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Once you have the hotel’s MARSHA code, just add it to the following link:
whattoexpect.marriott.com/
Let’s continue with the Renaissance Montreal Downtown Hotel example and its MARSHA code:“YULMD”:
whattoexpect.marriott.com/YULMD
We then arrive on the “What To Expect” page of this hotel.
*** January 24, 2022 Update:
The above link may have technical problems at the moment. A workaround is to use the following link and add the hotel code after the slash:
www.marriott.com/hotels/fact-sheet/travel/
Thus, to use the example of the Renaissance Montreal Downtown hotel, the link will be :
www.marriott.com/hotels/fact-sheet/travel/yulmd
On this page, you will find all the services offered by the hotel, but also the different protocols in place.
You will find out, for example:
But also everything related to your Marriott Bonvoy Elite status:
I applaud Marriott Bonvoy’s initiative to meet an increasingly pressing demand.
However, at this time, this initiative seems to be only concerning high-end or full service hotels (Sheraton, Westin, Renaissance, etc.). And I can’t wait to see that integrated into the booking process.
Thanks to InsideFlyer for the info!
Savings are here: