Thanks to our partnership with AirHelp, get compensation for your cancelled flight.

Going through AirHelp costs you nothing, and AirHelp takes care of everything. If the airline compensates you, AirHelp will keep part of this compensation (between 15% and 35%) and pay you the rest!

Airlines are facing an unprecedented situation. The COVID-19 / Coronavirus is completely crippling the travel industry, and most airlines are gradually grounding a majority of their fleet.

Faced with the influx of customers wishing to cancel their trips, particularly following the Government of Canada’s notice, the policies of the various airlines are adjusted on a daily basis.

At the beginning of the crisis, full refunds were given. Now, with the situation worsening by the hour, most companies are offering a credit for a flight by December 31, 2020 or 24 months for the most generous.

Let us insist on the term “
propose
“. As the Air Passenger Rights website explains, this isan initial offer made to you by the company. It is up to you to accept it or not.

Please note that there are three circumstances under which you can obtain a full refund of your airline ticket:

1. According to the terms and conditions of your airline ticket (e.g. 100% refundable ticket)
2. If the provider has failed to provide the purchased service (flight cancellation)
3. If exceptional circumstances prevent the contract from being fulfilled (notice from a government authority advising against foreign travel)

If any of these three circumstances exist, the service provider MUST reimburse you in the original form of payment.

Visit the Air Passenger Rights website to view all the legal bases for obtaining a refund as:

1. Flight cancellation (to, from and within Canada)
2. Flight cancellation (from the European Union or with a European carrier)
3. Inability to contact the service provider
4. Unenforceable contracts (Common Law only)