Following the announcement of the agreement between the Federal Government and Air Transat, it is now possible to get a refund for an unused Air Transat ticket because of the COVID-19 pandemic. Here are the details and the process.
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Here are the eligibility criteria for submitting a refund request:
Customers will be able to request a refund online at https://www.airtransat.com/en-CA/refunds until August 26, 2021.
The refund will be made by the method of payment indicated on the file. However, as indicated in the Frequently Asked Questions, if you no longer have the credit card you used to make your reservation, Air Transat will contact you when making the refund.
To request a refund for a cancelled and/or unused Air Transat ticket, you must visit the Air Transat website at this address.
You will be asked to complete a short form to verify your eligibility:
If you booked through a travel agent, you will need to contact the agent directly for a refund.
If you booked your flight with AIR MILES, BMO Rewards, American Express Travel or any other program: you will need to contact the appropriate customer service department to obtain a refund. For example, AIR MILES has a page dedicated to refunds.
Here are the answers to frequently asked questions, shared by Air Transat:
Yes, you must submit your request using the online form by August 26, 2021, 11:59 p.m.
If you don’t submit your request by August 26, 2021, 11:59 p.m., you will not get a refund. The travel credit will remain on file with the same conditions and will be available when you are ready to make a new booking.
Due to the exceptionally high volume of requests, processing times may take up to three months. equests will be treated in the order in which they are received. Rest assured that all our resources are dedicated to responding to your request as quickly as possible.
Once your request is processed, a refund will be issued in the method of payment on file and a confirmation will be sent to you. If you originally booked with a travel agency, the confirmation will be sent to them.
No, unfortunately, we cannot use your initial request. The process and eligibility criteria were put in place as part of the funding agreement between Transat and the Government of Canada. Thus, among the parameters set by government authorities, those who have a travel credit must submit their refund request to Transat by August 26, 2021, 11:59 p.m.
You simply need to contact the travel agency so they can submit a refund request on your behalf to our team.
If you can’t reach your travel agency or they’re closed, we’re here to help. Simply fill out a refund analysis form and submit it to us by August 26, 2021, 11:59 p.m.
Simply submit a refund request using the online form by August 26, 2021, 11:59 p.m. If the credit card used at the time of purchase is no longer valid, we will contact you when issuing the refund. If you originally booked with a travel agency, we will contact the agency.
No, because the chargeback process cannot be interrupted. Therefore, bookings that are subject to an active chargeback claim or that have already been charged back are not eligible for a refund.
No, if you’ve already been compensated by an insurance company, you are not eligible for a refund.
Yes, you are eligible for a refund. To receive it, you must contact our Contact Centre at least 24 hours before your scheduled departure. An agent will cancel your booking and submit a refund request on your behalf. If you originally booked with a travel agency, simply contact them.
Yes, you are eligible to receive a refund for the remaining travel credit. Simply submit your request using the online form by August 26, 2021, 11:59 p.m.
Yes, you are eligible for a refund. Simply contact your travel agency so they can submit a refund request on your behalf to our team. If you originally booked with Transat, contact your group leader, who will then reach out to our team.
Yes, you are eligible to receive a refund for the travel credit but for the air portion only. Simply submit your request using the online form by August 26, 2021, 11:59 p.m. The cruise portion is subject to the terms and conditions of the cruise line and may not be eligible for a refund. If you have any questions, please do not hesitate to contact us.
Yes, you are eligible for a refund. Simply submit your request using the online form by August 26, 2021, 11:59 p.m.
No, bookings that have already been reimbursed partially are not eligible for a refund.
To find out if you’re eligible for a refund, simply fill out a refund analysis form and submit it to us by August 26, 2021, 11:59 p.m.
No, deposits are not eligible for a refund when the booking is cancelled by the client.
If you want to keep your travel credit, no action is required on your part. The credit will remain on your file with the same conditions and will be available when you are ready to make a new booking.
No, because a travel credit cannot be split up. You can choose to keep the entire credit on file with the same conditions, or you can get a full refund by submitting your request using the online form by August 26, 2021, 11:59 p.m.
No, because the refund can only be made using the method of payment on file. Unfortunately, a transferred travel credit cannot be refunded.
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