How do you get your My European SIM card?

Place your order online at this link and choose your delivery method: in one of Bouygues télécom?s 500 stores or 50,000 local outlets (tobacconists, newsagents, etc.). at your hotel directly to an address in France or abroad, digitized by e-mail, if you request eSIM.

What are the shipping costs of the SIM card for Canada?

Delivery costs vary from one country/continent to another. For Canada, the My European SIM is delivered by UPS in 2 to 4 working days at a cost of €39.04, which is very expensive! In this case, I suggest that you: either order the eSIM and receive it by email, or choose the €3.55 pick-up option, available at Paris CDG airport. Two locations are available, open Monday to Sunday from 6am to 9.30am.

How to activate your My European SIM card ?

Activation is easy and installation immediate. Once in Europe, to use it, simply insert the My European SIM card into your phone and start enjoying the offer. You'll receive an SMS with your phone number.

How to activate your My European eSIM card?

The eSim card is an online SIM card, obtained directly after online purchase. You'll receive an email with a QR code that you'll need to scan when adding your new cell phone plan in the settings. It can therefore be programmed remotely, anywhere in the world. Once activated, it operates in the same way as a physical SIM card, and requires you to go to the Bouygues Telecom website and follow the process. You will need to select this package in the settings as the main one once you arrive in Europe to use it. A telephone hotline can help you register your card from Europe: +336 68 634 634 (voice service in French).

What does the My European SIM box contain and for what price?

When you receive the My European SIM box, it includes: a digitized user guide in 10 languages, souvenir stickers, a map of the Paris metro, an Eject SIM Eiffel Tower, a SIM card and souvenir key ring, a tourist guide and application, suggestions for activities and discounts! All for €39.90.

How to know the remaining balance on the SIM card?

Only one number, 630. You will be directed to a voice server in French that will tell you the balance used and remaining on your My European SIM card . Alternatively, log in to your online customer account.

Can I recharge my SIM card ?

Yes, online on Topengo's partner site by choosing the equivalent package: "XL prepaid card".

How to contact or be contacted?

To contact a foreign correspondent, simply dial "00" or "+" followed by the operator?s country code. For example, dial 001 or +1 for Canada, then your contact's number without the 0 prefix. Is your correspondent's number French? Just dial the number without the area code. Finally, to reach you, callers should dial: 0033 or +33 and your telephone number, without the 0 prefix.