Air France

Air France Launches a Concierge Service at Paris-CDG

To the point From June 11, certain passengers travelling with Air France on departure, arrival or with a stopover at Paris-Charles de Gaulle can benefit from the French airline's exclusive new concierge service.

A few months after winning the title of Best European Airline and Best First Class for its La Première product at the World Travel Awards™ 2023, Air France unveils new services that are likely to appeal to many. Within the next few weeks, the French airline will be offering a concierge service to all passengers travelling in Economy, Premium Economy and Business cabins via Paris-Charles de Gaulle (CDG). On the menu? Private transfer, personalized welcome, luggage pick-up and drop-off. Here’s a look.


Airport Services

Air France’s new concierge services offer a tailor-made welcome and assistance to all passengers travelling in Economy, Premium Economy and Business cabins with the French airline or with a codeshare partner, notably SkyTeam alliance member airlines.

The services offered remain the same, regardless of the travel cabin, but vary according to the route:

  • From CDG
  • Connecting to CDG
  • On Arrival at CDG

Connecting to CDG

For connecting flights, services are offered at all stages of the journey and include :

  • Welcome by your concierge on the catwalk on the arrival of your flight at CDG.
  • Accompaniment throughout the connecting flight via Air France’s exclusive priority lanes, right up to the boarding gate of the next flight.
  • Accompaniment to the Air France lounge at your departure terminal, if available.

To access the Air France lounges, you must be travelling in the La Première cabin or in the Business cabin at Standard or Flex fares. You can also access them if you are a member of Flying Blue Platinum, Flying Blue Gold or SkyTeam Elite Plus.

If access to the lounges is not included in your ticket, you can always purchase the Lounge Option. With the concierge service, this is offered for €75, or 15,000 Flying Blue Miles.

From CDG

For flights departing from CDG, the offer is more comprehensive. The same services as connecting flights are offered, in addition to :

  • Private transfer from any address in Paris or within a 40 km radius of CDG ;
  • Your concierge will welcome you as you get out of your vehicle;
  • Baggage transfer to a Sky Priority counter.

SkyPriority is a service that enables passengers to enjoy VIP treatment at the airport, thanks to dedicated check-in counters and priority security check lanes, guaranteeing smooth, efficient passage.

On Arrival at CDG

Finally, for flights arriving at CDG, the same services are offered as for connecting flights, in addition to :

  • Welcome by your concierge at the aircraft door;
  • Accompaniment to baggage claim via Air France priority and exclusive lines;
  • Luggage collection and transfer to your vehicle;
  • Private transfer to an address in Paris or within a 40 km radius of CDG.

Air France Concierge Service - Rates

The concierge service offered by Air France is subject to a charge. It can be paid for in dollars (or euros), or Flying Blue Miles. The fare is based on the number of passengers; the larger the group, the less you pay.

It is important to note that the service is only refundable in the event of delay or cancellation of the Air France flight for which the option was purchased.

Air France Concierge Service - Connections at CDG

  In euros In Flying Blue Miles
1 customer €300 ( 444 $) 60,000
2 customers €350 ( 518 $) 70,000
3 customers €400 ( 592 $) 80,000
4 customers €450 ( 1,111 $) 90,000
5 customers €750 ( 1,777 $) 150,000
6 customers €800 ( 1,185 $) 160,000
7 customers €850 ( 1,259 $) 170,000
8 customers €900 ( 1,333 $) 180,000
9 customers €1,200 €( 1,777 $) 240,000

Air France Concierge Service - On Departure From CDG and On Arrival

  In euros In Flying Blue Miles
1 customer €400 ( 592 $) 80,000
2 customers €450 ( 666 $) 90,000
3 customers €500 ( 740 $) 100,000
4 customers €550 ( 814 $) 110,000
5 customers €950 ( 1,407 $) 190,000
6 customers €1,000 ( 1,481 $) 200,000
7 customers €1,050 ( 1,555 $) 210,000
8 customers €1,100 ( 1,629 $) 220,000
9 customers €1,500 ( 2,222 $) 300,000

Pay with Flying Blue Miles

In Canada

The easiest ways to earn Flying Blue Miles quickly in Canada are to apply to the Air France KLM World Elite Mastercard®, or to transfer your American Express Membership Rewards points to Flying Blue at a ratio of 1:0.75.

In France

Air France Conciergerie at Paris-Charles de Gaulle - Conclusion

Air France’s new concierge service is a welcome addition to the many services already offered by Air France, including SkyPriority, the Kids Solo program, Train + Air and its Flying Blue frequent flyer program.

While interesting, it does have a few limitations: it’s rather expensive, and transfers are only available to and from Paris. Of course, it is possible to use your Flying Blue Miles, but as we explain in our guide to the value of Miles, it is generally more cost-effective to opt for an Award or Promo Award ticket than for an in-flight option. It’s up to you!

Recent articles

Conciergerie Air France - Frequently Asked Questions

Does Air France's concierge service include priority boarding?

Yes, Air France’s concierge service on departure from CDG includes carrying your baggage to a Sky Priority counter.

Are pets allowed in the private transfers offered by the concierge service?

Pets are accepted on board cars provided they are carried in the same approved crate as the one used to transport them in the cabin or in the hold of the Air France flight on which they are checked in.

From which terminal at CDG does Air France fly?

Air France flights operate from CDG Terminal 2, specifically in sections 2E, 2F and 2G, used for departures and arrivals by the French national airline.

How do I contact Air France?

To contact Air France customer service, simply visit the airline’s website, on the page provided for this purpose.

Come to discuss that topic in our Facebook Group!

Suggested Reading