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At Milesopedia Group (hereinafter “Milesopedia”), we attach paramount importance to privacy protection. This Privacy Policy aims to inform you about how we collect, use, and protect your personal information when you visit our websites. It operates in conjunction with our Terms of Use. By browsing our sites, you accept the practices described in this Policy.
This Privacy Policy applies to all sites operated by Milesopedia, including:
Milesopedia is responsible for processing data collected on these sites. We comply with applicable personal data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) (Canada), the Act respecting the protection of personal information in the private sector (Quebec), as well as the General Data Protection Regulation (GDPR) in Europe and applicable US laws (such as the California Consumer Privacy Act – CCPA, where applicable).
Age Note: Our sites are intended for an adult audience (18 years and older). We do not knowingly collect personal data concerning minors. If you are under 18, please do not provide personal information on our sites.
By using our sites, you consent to the collection, use, and disclosure of your personal information as described in this Policy. If you do not agree with these terms, please cease using our services.
During your first visit, a consent banner (provided by our partner Didomi) allows you to choose which categories of cookies and tracking technologies you accept or decline. You can change your preferences at any time via this module or your browser settings (see the Cookies section below).
To facilitate understanding of this Policy, here are some key definitions:
When you visit our sites, our servers and certain third-party services automatically collect certain technical data, anonymously, to ensure the proper functioning and security of the site. This data may include:
This log and statistical data is generally anonymized and used for global analysis purposes. We do not seek to associate this information with your identity, unless it becomes necessary to investigate security issues, fraud attempts, or if required by law as part of investigations.
We only collect personally identifiable information (such as your name or email address) if you choose to provide it to us voluntarily, for example:
In all cases, this personal information is collected and used only for the purposes for which you submitted it to us. If you write to us or fill out a form, your information may be accessed by authorized Milesopedia personnel to process your request. We will not disclose this information to third parties without your consent, unless otherwise stated in this Policy or required by law.
Communication Security: Please note that, unless otherwise indicated (e.g., a form on a secure web page), emails and electronic messages sent via the Internet are not encrypted and may be intercepted. We advise you not to include sensitive personal information (such as banking information, social insurance number, or any confidential data) in unsecured communications.
Milesopedia collects and uses your data for the following primary purposes:
We will not use your personal information for new purposes not mentioned above without your prior consent. Furthermore, Milesopedia does not process sensitive data within the meaning of applicable laws (e.g., health information, ethnic origin, political opinions, etc.), and does not make automated decisions producing legal effects concerning you based on your personal data.
Like many websites, Milesopedia uses cookies and similar technologies to improve your user experience and achieve the objectives described above. We have implemented a consent management platform (Didomi CMP) to obtain your consent when required by law (especially for visitors from the European Union, Quebec, California, etc.).
Types of Cookies Used
You can adjust your cookie preferences at any time using the provided mechanism (icon or “Cookie Settings” link on the site via Didomi CMP) or by changing your browser settings to block or delete cookies. Warning: If you decline certain cookies (especially functional ones), your browsing experience might be degraded, and some site functionalities might not operate fully.
In addition to cookies, we may use web beacons or integrated tracking scripts from third-party platforms (such as Facebook, Instagram, LinkedIn, Twitter, TikTok, or Google). For example, the integration of the Facebook Pixel or similar tags on our pages allows us to track the actions of visitors who clicked on one of our advertisements on these social networks. This helps us measure the effectiveness of our advertising campaigns and optimize our marketing efforts.
The data collected via these pixels on our site (e.g., the fact that a user visited a certain page) is anonymous to Milesopedia – we cannot personally identify you through this information alone. However, this data may be associated by the social network with your user profile on their own platform. For example, if you are logged into your Facebook account, Facebook can link your visit to our site to your profile to subsequently offer you targeted advertisements. These processing activities are governed by the privacy policies specific to these platforms (we invite you to consult them: Facebook Data Policy, LinkedIn Privacy Settings, Instagram Privacy Policy, Twitter Privacy Policy, Google Privacy Rules, etc.).
Remarketing Opt-out: If you do not want these social networks to use data from our site to present you with targeted advertisements, you can generally disable remarketing features directly on these platforms. For example, Facebook offers an option to disable personalized ad audiences in your ad preferences (a Facebook account is required). Similarly, you can adjust your ad settings on Google, TikTok, etc. Note that even in the absence of these personalized advertisements, you will continue to see advertisements, but these will not be tailored to your presumed interests.
We use web analytics tools to better understand traffic on our sites and improve the user experience:
These tools provide us with aggregated statistical reports that help us improve our sites (for example, detect the most visited pages, understand user journeys, resolve technical errors). Important: We do not seek to individually identify users through these analyses and do not examine Clarity or Analytics data to trace back to a specific person, unless necessary to investigate malicious behavior.
Your Choice: You can decline the use of Google Analytics and other analytical cookies by not consenting via the Didomi cookie banner during your visit. Google also offers an opt-out add-on available for most browsers, which will prevent Google Analytics from functioning during your visits to all websites (see the Google Analytics Opt-out Add-on page). Similarly, you can block Clarity by declining analytical cookies via Didomi or by using third-party script blockers. Note that declining these tools will not affect your access to our content, and we will ensure to provide you with an equivalent service even if you choose not to be included in our audience analyses.
(Disabling Analytical Cookies: If you change your browser settings to refuse all cookies or to alert you when a cookie is being saved, some features of our sites may not function optimally. Please consult your browser’s help section to manage cookie and JavaScript preferences.)
We are present on various social networks (Facebook, Twitter, Instagram, LinkedIn, TikTok, YouTube, etc.) to communicate with our community. If you choose to follow or interact with our pages/profiles on these platforms, please note that your interactions are public and visible to all users. For example, if you leave a comment or click “Like” on one of our posts, this information may be visible to others.
We encourage you to consult the terms of use and privacy policies of each social media platform before publishing personal information there. Milesopedia is not responsible for the content or practices of these third-party platforms.
However, if you mention Milesopedia or interact directly with us via these services, we may have access to certain information from your profile (in accordance with your privacy settings on these platforms) and the content of your messages/comments. These exchanges may be used to respond to your requests, obtain engagement statistics (e.g., number of “Likes”, shares, etc.), or as part of marketing initiatives.
Moderation: We reserve the right to moderate or delete any comment or message you post via our official social media channels if it violates applicable laws or our rules of conduct (netiquette). For example, any hateful, defamatory, or unlawful content will be removed and may be reported to the competent authorities if necessary.
Please note that any content you publish publicly on social media becomes voluntarily public on your part. If you do not wish for information to be widely disseminated, avoid sharing it on these platforms. To learn about your rights and options on these networks (e.g., privacy settings, right to deletion), please consult their own documentation.
If you make a purchase or payment via one of our sites (for example, for a product or service offered by Milesopedia), please note that we use the secure payment platform Stripe to process credit or debit card transactions.
Transaction Security: All payment transactions made on our sites are encrypted and secured via Stripe. Milesopedia never stores your complete payment card information on its servers. Payment data (card number, CVV, etc.) is transmitted directly and securely to Stripe, which processes it in accordance with the strictest industry security standards (PCI-DSS compliant, etc.). Stripe is widely recognized for its reliability in online payments and is used by many companies, including those operating on WordPress, Shopify, and other platforms.
By choosing to make a payment on our sites, you consent to the transfer of information necessary for Stripe to execute the transaction (purchase amount, billing information, payment card information). This data is used solely to facilitate the transaction and combat fraud.
If you have any questions regarding the security or processing of your payments, please consult Stripe’s Privacy Policy or contact us.
Milesopedia takes the security of your personal information very seriously. We have implemented physical, technical, and organizational security measures to protect your data against unauthorized access, disclosure, loss, or destruction.
Our websites are hosted on secure servers provided by Kinsta, an enterprise-grade managed WordPress hosting provider. Kinsta ensures continuous infrastructure monitoring and applies robust security measures, including:
The hosting of your data may vary depending on the site:
Regardless of the physical hosting location, Milesopedia applies a uniform and strict level of protection to your personal information. If personal data of European users is transferred outside the European Union (for example, to be processed on a server in Canada or accessed by our team in Canada), we ensure that this transfer complies with GDPR, notably via: (i) the use of countries recognized as adequate for data protection (Canada benefits from an EU adequacy decision for personal information processed in the context of commercial activities), and/or (ii) the implementation of appropriate safeguards such as the European Commission’s standard contractual clauses when necessary. Similarly, for data of Canadian or American residents, we ensure that our providers outside these jurisdictions offer comparable protections.
Within Milesopedia, only authorized employees and collaborators who need to access your personal information as part of their duties may do so. Each is subject to a strict confidentiality obligation. A violation of this obligation could result in disciplinary measures, up to and including termination of employment.
We regularly educate our team on best practices for data security and protection (training, internal policies) to ensure a high level of vigilance. Despite all these precautions, it is important to note that no data transmission over the Internet and no electronic storage system is 100% infallible. Therefore, we cannot guarantee absolute security. However, we make every effort, in accordance with industry standards, to protect your personal information. In the event of a security incident involving your data (e.g., security breach), we will follow applicable legal procedures, including notifying you and the competent authorities (such as the Office of the Privacy Commissioner of Canada or the Commission d’accès à l’information du Quebec, and in Europe the competent data protection authority) when required by law.
We retain personal information only for the duration necessary to fulfill the purposes for which it was collected, or to comply with applicable legal requirements.
In practice:
When personal information is no longer necessary, we ensure its secure deletion or irreversible anonymization so that it can no longer be associated with an identified individual. If we anonymize data (in compliance with laws, including the new provisions of Law 25 in Quebec which recognizes anonymization as an alternative to destruction), we may retain this anonymous data indefinitely without notifying you, as it no longer constitutes personal information.
Milesopedia does not sell your personal data to third parties. We share your personal information only under the circumstances and with the categories of recipients described below:
Aside from the cases mentioned above, Milesopedia will not share or disclose your personal information to third parties without obtaining your consent, unless permitted or required by law (for example, under a specific regulatory exception). Notably, we do not sell your data or exchange it for remuneration for marketing purposes independent of our partners. Should we consider such sharing in the future, we would inform you beforehand, and you would have the option to consent or object.
In accordance with applicable laws in Canada, Quebec, France, the European Union, and certain states of the United States, you have several rights regarding your personal information. Milesopedia is committed to respecting and facilitating the exercise of these rights uniformly for all our users, regardless of their place of residence. Your main rights are as follows:
These rights may vary slightly depending on the jurisdictions, but Milesopedia is committed to offering you at least the protection equivalent to the highest applicable standard. For example, even if you are a user in the United States where not all these rights are mandatory, we will honor valid requests for access, deletion, etc., to the extent of our capabilities. Similarly, California residents have similar rights under the CCPA, such as the right to know the categories of personal information collected, the sources, and the use made of it, the right to request deletion, and the right not to be discriminated against for having exercised these rights. We confirm that we do not discriminate against users who exercise their rights (e.g., we will not refuse service or apply any penalty because you have requested access or deletion of your data). Furthermore, since we do not sell your data, the right to opt-out of the sale of your personal information is de facto respected at Milesopedia. If in the future we were to consider sharing your data in a manner that could be considered a “sale” under the CCPA (or a “share” for targeted behavioral advertising), we would implement a clear opt-out mechanism (e.g., a “Do Not Sell My Personal Information” link).
Personal Information Protection Officer: Milesopedia’s President and Founder, Jean-Maximilien Voisine, acts as the Data Protection Officer within our organization. Any request relating to your personal information (access, correction, deletion, withdrawal of consent, etc.) or any question concerning this Policy can be addressed to our privacy officer.
Here are our contact details dedicated to privacy inquiries:
To protect the confidentiality of your data, we may ask you to confirm your identity or provide additional details before processing a request to exercise rights (for example, verifying that the email address in the request matches the one we have on file, etc.). This is to ensure that we do not disclose your personal information to an unauthorized person.
We strive to respond to any valid request as quickly as possible, and in any event within the deadlines prescribed by law. For Quebec and Canada, we will generally respond within 30 days of receiving your request (except in exceptional circumstances justifying an extension, which would then be communicated to you). For the European Union, the deadline is also one month, extendable by two months if necessary given the complexity of the request, but we will keep you informed.
If you have concerns about how we process your personal information or if you believe that we have not responded satisfactorily to your request, you have the right to lodge a complaint with the competent data protection authority in your jurisdiction. For example:
However, we invite you to contact us first so that we can attempt to resolve your issue directly in good faith.
This Privacy Policy applies only to information collected by Milesopedia via our sites mentioned above. Our sites may contain links to external websites or third-party services that are not under our control (for example, links to partner sites, advertisements, or references to external sources). If you click on a link leading to a third-party site, please be aware that our Privacy Policy does not apply to that third-party site. Navigation and interactions on any other site are subject to that site’s own rules and policies. We recommend that you consult the privacy policies of each third-party site you visit.
Similarly, if you voluntarily provide information directly to a third party via an integrated interface on our site (e.g., a payment processed by Stripe, event registration via a third-party widget, etc.), your data may be collected directly by that third party under its own policy. Milesopedia assumes no responsibility for the practices of these external sites or services.
This Privacy Policy may be modified occasionally to reflect changes in our practices, technological evolution, or to comply with new legal or regulatory requirements. In case of a substantial update, we will display these changes clearly on this page and modify the “Last Updated” date below. If the changes are very significant, we may also inform you by a notice on the homepage of our sites or by email (if you have provided us with your address).
By continuing to use our sites after these modifications come into effect, you acknowledge having read and understood the updated Privacy Policy and agree to comply with it. We encourage you to periodically consult this page to stay informed of our privacy practices.
Last Updated: January 2026.
If you have any questions regarding this Privacy Policy or the protection of your personal information at Milesopedia, please do not hesitate to contact us (see the section Exercising Your Rights or Contacting Us above). We thank you for your trust and cooperation in making Milesopedia a safe and reliable space for all our users.
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