IGA: How Voilà by IGA Works

Updated Mar 20, 2026
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Marie-Ève Leclerc
Marie-Ève Leclerc Marie-Ève Leclerc
Marie-Ève, Web Director at Milesopedia, is an expert in budget travel and a slow travel enthusiast. Specializing in Aeroplan, Scene+, and Marriott Bonvoy programs, she spends nearly six months a year abroad, making travel her way of life. Constantly seeking the best waves to surf, excellent coffee, and strategies to extend her travels, she is often found in coworking spaces with fellow digital nomads or by the sea, watching the sunset.
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To the point Complete guide to Voilà by IGA: how it works, delivery zones, fees, and recommended credit card to maximize your Scene+ points.

Voilà by IGA is an online grocery ordering service with home delivery in Quebec. The service covers the corridor between Quebec City and Gatineau, including the greater Montreal area. You’ll find fresh products, IGA brands, and lines such as Ricardo, Kim Phat, and Rachelle Béry. This guide explains how the service works, delivery fees, and the best credit card for groceries to maximize your Scene+ points.

What is Voilà by IGA?

Voilà by IGA allows you to shop for groceries online and receive your order at home between 6 a.m. and 10 p.m., 7 days a week. Orders are prepared in an automated warehouse in Pointe-Claire, then delivered by refrigerated truck.

The minimum purchase is $35, before taxes and fees. Delivery fees vary depending on the address and time slot selected. To check if the service covers your area, enter your postal code on the registration page.

In addition, there is also Voilà by Sobeys (greater Toronto area) and Voilà by Safeway (curbside pickup in Western Canada and the Atlantic provinces). If Voilà by IGA is not available in your area, you can also shop on IGA.net.

Voilà by IGA vs IGA.net

Both services offer online grocery shopping, but their operations differ. Here are the main distinctions.

CriteriaVoilà by IGAIGA.net
PreparationAutomated warehouse (robots) in Pointe-ClaireNearest IGA store
DeliveryRefrigerated truck to your homeDelivery or pickup depending on the store
PriceSimilar, but not always identicalLocal store prices
ExtrasFlash Sales, free samplesStore flyer
CoverageQuebec City – Montreal – GatineauWherever an IGA offers the service

In summary, Voilà by IGA focuses on automation and fast delivery. IGA.net, on the other hand, relies on the existing store network. Promotions may also differ between the two platforms.

How Voilà by IGA works

Service Registration

First, create an account on voila.ca. Five registration options are available:

  • By email
  • With a Facebook profile
  • With Google
  • With an Apple ID
  • Via Twitter

Next, complete the My Account section. Add your phone number, delivery address, and especially your Scene+ account. This link allows you to accumulate points on every order.

Delivery Pass

Voilà by IGA offers a Delivery Pass for orders of $35 and more. Two options are available:

  • Weekday Pass: Unlimited delivery on Tuesdays, Wednesdays, and Thursdays (the most affordable option)
  • 7-Day Pass: Unlimited delivery at any time, with no schedule constraints

Shopping and Placing an Order

Before you start, select your delivery time slot using the button at the top right of the screen.

Navigation is done by categories in the Products menu on the left. First check the Flash Sales and Free Samples sections to find the best prices. The search bar also displays the most popular items.

As you go, the total updates in the cart at the top right. The Favorites section saves your recurring purchases. You can also create Lists to organize your items by situation.

When your groceries are complete, click on the cart icon. Review the quantities, then proceed to checkout. Note: even after confirmation, you can modify or cancel the order before the deadline indicated in the confirmation email.

Payment and Credit Card

Voilà by IGA accepts Visa, Mastercard, and American Express cards. To maximize your rewards on every order, choosing the right credit card matters.

The Scotiabank Gold American Express® Card offers 6X Scene+ points on grocery purchases. This accelerated earning applies at Voilà by IGA, but also at all IGA, Sobeys, Foodland, Safeway, and Rachelle Béry stores. Check out our comparison of the best credit cards for groceries to compare all options.

Points Accumulation Example

Here’s a concrete example with a $76 order.

SourceScene+ points
Base points (order)200
Scotiabank Gold Amex ($76 × 6)456
Total656

It takes 1,000 Scene+ points to get a $10 discount. This discount can be applied in-store or for travel via Scene+ cards. However, it is not yet possible to redeem points directly at checkout on Voilà by IGA.

Order Delivery

After confirmation, the warehouse robots prepare your order. The final amount may vary for several reasons:

  • An item is no longer available
  • An item is replaced with a similar product
  • The actual weight of a product (meat, fruit) differs from the estimate
  • The number of bags required for transport

On the scheduled day, the delivery person calls to confirm their arrival. Bags are left at the door. If the order contains alcohol, age verification is required.

A final email confirms delivery and the exact amount charged to your credit card. Scene+ points appear in your account 1 to 2 days later.

Bottom Line

Voilà by IGA is a practical solution to save time on groceries. Fruits and vegetables are well selected, time slots are flexible, and delivery times are short. The service is also suitable for facilitating a move or avoiding trips to the store.

To get the most out of every order, use a credit card optimized for groceries. Subscribe to our newsletter to receive our analyses and tips every week.

Voilà by IGA – Frequently Asked Questions

Come to discuss that topic in our Facebook Group!
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