Voilà by IGA is an online grocery ordering and home delivery service. Delivery hours are from 6:00 am to 10:00 pm, 7 days a week.
You will find fresh products, IGA groceries and products like Ricardo, Kim Phat and Rachelle Béry.
Currently, the delivery territory extends from Quebec City, through the greater Montreal area, to Gatineau. To find out if Voilà by IGA is available in your area, enter your postal code on the registration page.
If your location is not available, the other option is to shop on IGA.net.
Also available:
The minimum purchase is $35, before taxes and fees. Delivery charges vary depending on the delivery location or time slot.
With IGA.net, the order is assembled by the nearest IGA store. Meanwhile, for Voilà by IGA, the order is processed from their Pointe-Claire fulfillment center. Then, they are assembled by robots and delivered by refrigerated truck directly to our door.
The specials and prices on Voilà by IGA and IGA stores are the same for certain products. However, there are differences for other items. Also, on Voilà by IGA, you’ll find Flash Sale sections and free samples unavailable in stores.
First, you need to register on Voilà and find out if the service is offered in your area. Then, there are five ways to register through:
One important step is to complete the My Account section at the top right. Adding your Scene+ account, phone number, and delivery address is essential!
Additionally, you have the option to purchase a delivery pass (for orders of $35 or more), which offers unlimited delivery:
Seniors 70 years of age and older or those with reduced mobility can benefit from a discount. To get it, you need to call their Customer Service at 1-877-864-5222.
And good news: by subscribing to the Voilà by IGA Delivery Pass, you get 3 free months to try the service at no cost.
Then, it’s time to choose a time slot. Click the button at the top right.
Then we can start shopping.
Product category navigation is done in the Products menu, on the left.
First, it’s always worth checking out the Flash Sale and Free Samples sections.
The most popular items are already displayed in the search bar for quicker search.
All purchased products are saved so you can easily find them later in the Favourites section. The Lists section is used to organize the items according to the situation or for those that are most ordered.
As items are added to the cart, the total automatically updates in the cart, at the top right.
When the grocery order is complete, simply click on the blue button with the shopping cart icon.
When reviewing the basket, you can always change the quantities of the items or delete them.
Note that even after the order is confirmed, you can cancel or change your order on the website or mobile app. The deadline is indicated in the confirmation email.
Before checking out, the number of Scene+ points accumulated will appear.
When you reach the payment page, enter your credit card information to make the payment.
Often, there is a discount for new customers. Check the IGA flyer to get a coupon to reduce the bill.
For the order payment, the accepted credit cards are Visa, Mastercard and American Express.
The best credit card for Voilà by IGA orders is the Scotiabank Gold American Express® Card.
It’s simply the best in Canada because it gives 6X Scene+ points! This accelerated accumulation also applies at all IGA, Sobeys, Foodland, Safeway, Rachelle Béry, etc. stores.
So, for this order, here is the total accumulation of Scene+ points:
Not bad! Especially since you need 1,000 Scene+ points to get a $10 discount. It can be applied in store or on travel costs.
Then click on Place Order. Within minutes, a confirmation email is sent.
At this time, it is not possible to redeem Scene+ points for a discount at checkout on Voilà by IGA.
Prices and promotions are those that are effective on the day of checkout.
This is true even if the order is placed on a Wednesday; the prices change on Thursday, and the delivery is made on Friday.
Afterwards, the warehouse robots are activated to prepare your order.
Between now and the delivery, the total order amount may change if:
On the scheduled day and time, the friendly person who delivers your order calls you to confirm its arrival. They drop the bags off at the door and makes sure everything is satisfactory. If there is alcohol in the delivered products, they must also verify your age.
A final email then confirms that the delivery has been made. This is the amount that will be charged to the credit card. Whereas Scene+ points are credited 1 to 2 days after delivery.
Having tried it, the fruits and vegetables received are like those I would have chosen in-store. Delivery times are flexible, and delay times are short.
Voilà by IGA is a simple solution for people who want to save time, don’t want to leave the house or need a grocery delivery to facilitate their move.
You need to contact Voilà by IGA customer service at 1-877-VOILA-CA (or 1-877-864-5222).
The opening hours are:
Eastern Time: 5:30 AM to 12:30 PM Atlantic Time: 6:30 AM to 1:30 PM Mountain Time: 3:30 AM to 10:30 PM Pacific Time: 2:30 AM to 9:30 PM, Newfoundland Standard Time: 7:00 AM to 2:00 PM
Their email address: soutien@voila.ca
All cities in the corridor between Gatineau and Quebec City, including the Greater Montreal area.
Even though they are from the same brand family, Voilà by IGA and IGA operate independently of each other.
Therefore, promotions on Voila.ca may differ from those on IGA.net or in IGA stores. Sometimes they can be similar.
If an item is no longer available when your order is being assembled, Voilà by IGA will replace it with a similar item.
When the order is prepared, an email is sent to inform you of the replacement item. It is possible to refuse this replacement item upon delivery. If you decline the replacement item, you will not be charged for it. If you accept it, it will be included in your final bill.
Voilà by IGA is an online grocery and home delivery service that makes life easier. Delivery times are from 6 a.m. to 10 p.m., seven days a week.
On the Voilà by IGA website, you choose the delivery time, select the products, place them in the virtual basket, and the order arrives at your door at the desired time.
Yes!
IGA.net delivery fees vary depending on the IGA store you choose. There is an assembly charge of $3 to $5 and a delivery charge that varies from $0 to $12, depending on the zone. Discounts may be available for seniors or customers who have difficulty getting around.
Voilà by IGA has a delivery charge of $7.99, with a minimum order of $50 or more, before taxes and fees. However, there is also the option to get a Delivery Pass for unlimited delivery, with an order of $35 or more, before taxes and fees.
Depending on where you live, you can shop for groceries online with Voilà by IGA or on iga.net.
Then, follow the instructions in the article above.
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