Viator, a leader
Viator is the world’s leading provider of travel, activities, and experiences and is highly rated by thousands of users. Its digital platform features over 200,000 activities and experiences from around the world.
And that’s without counting the ticket cutters that optimize our precious leisure time. The interface allows users to make reservations and leave reviews as well as allowing service providers to offer their products.
Here’s a list of Viator‘s platform highlights:
- Lowest Price Guarantee: the price must be lower for the same product, offered by the same supplier and in the same currency. In this case, Viator will refund the difference.
- Instant confirmation and possibility to pay later and/or by installments
- Free cancellation: full refund if cancellation is requested at least 24 hours in advance
- 24-hour email and chat support.
- Apple and Google Play apps.
- Different payment options: credit card (Amex, Mastercard, and Visa), Apple Pay, Google Pay, or PayPal which are all secure. It is possible to pay with the currency chosen in the drop-down menu when finalizing the transaction.
Be sure to pay with a credit card with no conversion fees. Otherwise, a 2.5% fee will be applied when the activity is charged in the foreign currency.
Three credit cards to opt for:
Registration on Viator
Child’s play. To register with Viator, all you need to do is provide your email address, create a password, and confirm your registration after receiving the email.
You can then browse the site, save your preferences, make reservations, and leave reviews. But that’s not all! Registration will give access to Viator promotions.
By registering on Viator‘s website, you will not only be able to make your reservations but will also be kept up to date on promotions.
They are three types of promotions and they are only intended for individuals (groups are excluded):
- special offers on the Viator website/application. They will be applied automatically at the time of payment.
- Activity-targeted email promotions. Use the special link provided to see the discount applied.
- The promotional codes are also received by e-mail and must be entered in the designated box during payment.
Booking an activity
All the details of the activities are well explained in Viator‘s description sheets: duration, what is included, what to expect, accessibility for those with reduced mobility, etc.
Once the destination is entered, the most popular activities will be displayed. You can also use the filters on the left side of the page or the categories at the top of the page to narrow your search. Prefer a private, small group, or standard tour? Viator also offers these options.
It is also possible at the time of payment to notify the service provider of any special needs. Do you need to store a stroller?
Hidden gems around the world
Among all the activities and tours to choose from, Viator offers the Hidden Gems series for those who have already enjoyed the most popular points of interest or who prefer to get off the beaten trail.
Resident secrets or new experiences, I like the concept. A culinary trip with an Italian flavour in Greenwich Village, NY? A surfing lesson in the waters of Waikiki Beach, Hawaii? A walk through the neighbourhoods of Lisbon with a dinner accompanied by FADO music?
Book now and pay later
With this principle, your reservation can be confirmed for most of the 200,000 visits and activities posted on the Viator platform.
You can see if your choice is available directly under the “Check availability” button. No deposit is required, but a credit card must be registered and charged $1. Another option offered is called Klarna, which allows for installment payments.
Once the activity has been paid for, your tickets and a receipt will be sent to you by email. You can save them directly to your Wallet using the following steps: in the Viator application, select the menu icon – my reservations – add to Apple Wallet. But make sure you have access to a network on site!
You can also consult your reservations at any time in your Viator account under “Manage my reservation”.
Note that the person who makes the reservation, considered the main client, must present a piece of ID before the activity.
Need to cancel or change a reservation with Viator? Nothing could be easier.
On your account, click on the reservation you want to modify or for which you would like a refund. Select “Manage your reservation”. A drop-down menu will appear and you can select “cancel” or “request a refund”.
Be sure to answer all the questions. Your request will be confirmed by email and processed within 7 business days by Viator.
Write a review on Viator
Useful comments from visitors on Viator who have already used the service. They influence our decisions according to the degree of satisfaction. You also want to leave a review?
Select “Reservations” to see all your experiences. Then choose “Write a review” on the experience you wish to rate. Please note that once submitted, reviews cannot be changed. However, you can request that they be removed. It takes 72 hours to process the application.
Viator is for travellers who want to be sure the activity they want won’t be cancelled at the last minute, that their spot is secure, and that the experience will meet their needs and expectations.
Viator is a worldwide reputable service. The payment flexibility, cancellation policy, and lowest price guarantee make it a safe bet.