Review: Hilton México City Airport


At the time of my stay, Hilton Mexico City Airport offered cash rates and rooms for around 50,000 points.
To plan your next Hilton stays, explore our Hilton hotel brands guide and our guide to transferring Amex points to Hilton.
I paid cash to take advantage of the Double Up & Explore promotion, which ran until April 23, 2023, and offered double points on each stay.

When planning other stays in the Hilton Honors program, explore the Hilton Honors American Express® Card and its welcome offer. Our guides to Hilton Honors status and using Hilton points will help you decide how to earn and use your rewards.
Our Hilton Honors Free Night Reward guide explains the terms, how to find standard rooms, and hotel examples where the reward can offer good value. Read it before planning a stay with a certificate.
Another way for Canadians to earn Hilton Honors points for hotel stays around the world is through the American Express Membership Rewards program.
You can transfer 1,000 Membership Rewards points into 1,000 Hilton Honors points. For example, you could transfer 30,000 Membership Rewards points from your American Express Cobalt® Card into 30,000 Hilton Honors points.
Holding the American Express Platinum Card® also gives you access to Hilton Honors Gold status after enrolment. Breakfast benefits or food and beverage credits depend on the brand and region.
If you are eligible to apply for US credit cards, you could also consider a Hilton Honors card such as the Hilton Honors American Express Aspire Card.
This card offers a Hilton Honors points welcome offer and Hilton Honors Diamond status.
Here are some hotel details recorded during my stay:
| Renovation date | 2023, underway at the time | Number of rooms | 129 |
| Restaurants | 2 | USB ports in the room | Yes |
| Pets accepted | Yes, up to 25 kg | Shuttle between terminals | Yes |
| Mobile key | Yes | Wi-Fi | Complimentary |
| Balcony | No | Accessible facilities | Yes |
| Parking | No. Airport parking only | Members' lounge | No |
| Fitness centre | Yes | Breakfast included | Depending on status |
| Pools and spa | No | Room with a kitchenette | No |

Hilton Mexico City Airport is in Terminal 1 of Mexico City International Airport, also known as Benito Juárez. It is one of the few hotels you can reach from inside the airport, without going outdoors.
However, signs were lacking. The escalator leading to the hotel was near door 8, beneath the sign for boarding gates F1-F3 G/J.

I was surprised by how few options the hotel offered for refreshments beyond its restaurant. There were no vending machines, no counter for drinks, snacks, or travel items, and no ice machine.
I had to return to the airport terminal to buy bottled water, juice, and chips. My advice is to stop at one of the terminal's many convenience stores before heading up to the hotel.
To reach reception, I took an escalator towards the elevator, then the glass elevator up to the hotel.
The elevator doors opened onto a large lobby next to the hotel's only restaurant. To the right, in front of the restaurant, a pitcher of flavoured water was available.
The lobby had plenty of low tables and armchairs where you could enjoy a drink or coffee while watching planes take off and land. A lovely grand piano stood in the centre of the lobby for anyone inclined to provide some music.
Reception staff and concierges spoke both Spanish and English. They quoted bill amounts in Mexican pesos but could convert them into US dollars on request.

The entire hotel showed its age, and the rooms were no exception. My room was a comfortable size, but the air was stale when the air conditioning was off. With no opening windows, there was little airflow and a musty smell. Turning on the air conditioning helped somewhat.
I found the decor dated, but the furniture, sheets, and duvet were clean and in very good condition.

My room overlooked the inside of the terminal, which was not much of a view. You might expect an airport hotel to be well soundproofed.
The windows did a good job, but the walls seemed paper-thin. I could hear my neighbour's music and knew exactly when their alarm was set. It was not the most restful night's sleep.
At the time of my visit, renovations were scheduled to continue until October 2023. My room had not yet been renovated; renovated rooms could be requested for a stay.
The room had an armchair, a desk with a suitable chair, and a TV. Small bottles of water and everything needed to make tea or coffee were provided.
The bathroom was practical, with the usual toiletries.
Room service was available 24 hours a day, with a range of Mexican and international dishes. To order, you scanned a QR code on a small card. The menu was the same as the lobby restaurant's.
In addition to breakfast through room service, a buffet with hot and cold dishes was available for US$25.
Terminal 1 had a wide range of restaurants, bars, and cafés for different tastes and budgets. If the hotel's menu did not appeal, the terminal had plenty of alternatives, from more elaborate meals to fast food. All restaurants offered takeaway meals.
Prices on the hotel restaurant's menu were listed in Mexican pesos.
The fitness centre was open 24 hours a day and had basic cardio and strength-training equipment.
Unless I could get a renovated room, I would not stay here again given how little the hotel offered. Having previously stayed at the Camino Real at the same airport, I felt there were better options for less money.
The housekeeping staff were pleasant, smiling, and attentive. Reception staff, however, seemed exhausted during my visit. The hotel was full, with a constant flow of arriving and departing guests.
To make the most of your stays and points earning, see our complete Hilton Honors program guide and our best Hilton Honors credit cards ranking. If a points purchase promotion is running, check our Hilton Honors points purchase guide.
Our reviews and rankings are based on an objective assessment. Advertisers do not influence our content. We may receive compensation through some links; our analysis and opinions remain independent.