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What is an American Express Financial Review and how to avoid it?

What is an American Express Financial Review and how to avoid it?
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In the world of point-hunting, signing up for new credit cards andoptimizing our purchase categories for free (or nearly free) travel is perfectly legal. However, when « abusing the system », this type of conduct can trigger an American Express financial review or future denials on new applications.

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Although all banks can carry out this process (and each in their own way), Amex is the one that does it most frequently according to feedback; both to detect abuse and fraudulent behavior.

There’s a grey area when it comes to the definition of abuse; when the conditions described in the terms and conditions are met, there shouldn’t be a problem.

American Express Financial Review

When you are subject to an American Express financial review, the first indicator is that your card gets declined when you try to make a purchase.

Then, when you log in to your account, you’ll be told that your account (and all your cards) are suspended, and instructed to call customer service.

Next, you will receive an email or letter confirming that your account has been frozen and instructions on how to proceed; Amex will ask you to provide several documents within 14 days for them to investigate.

What is an American Express Financial Review and how to avoid it? - Amex copy

During this time, you can’t use your credit cards, and you can’t access your Membership Rewards points either. So, if you have pre-authorized payments set up, it’s important to pay your bills manually in time for the American Express Financial Review.

By speaking with an agent, you can usually get an idea of the motive for the review based on the questions they will ask you and the documents requested.

The documents required are usually your tax returns, notices of assessment, bank statements, pay stubs, etc. You can submit these documents electronically through the website or by fax; when done, confirm receipt with an agent.

It’s very invasive in terms of sharing your personal information, but if you don’t do it, you guarantee yourself a closure of all your accounts and the loss of your Membership Rewards points as well as any current statement points that have not been transferred to other programs.

What is an American Express Financial Review and how to avoid it? - assurance-vol-retard-bankrupt-recours-faillite-1024x538

What kind of behavior can trigger an American Express financial review?

When fraudulent activity is detected by Amex algorithms, your account may be put under financial review to verify your information.

There is no official list, but the actions that have been reported most often by people who have had an American Express financial review are as follows:

  • Multiple cards only for welcome bonus
  • Rapid, sudden change in purchasing volume
  • Disparity between declared revenues and purchasing volume
  • Rollover or recycling of credit limit
  • Account inactive but kept open for an extended period of time

Most cases of sudden closure of accounts without a financial review by American Express have involved people going against the rules in order to take advantage of the system. Here are some examples of behavior to avoid:

Illustrations of irregular behavior

Here are some examples to better illustrate and understand these types of behaviors as well as more feasible alternatives.

Pierre uses his American Express CobaltMD Card routinely, putting between $500 and $600 on it every month since he acquired it. Most of his purchases are made at thegrocery store, where he swipes a few gas or SAQ gift cards here and there to receive 5X points on most of his usual spending.

Then, Pierre decides to redo his kitchen and bathroom because they’re no longer to his taste, so he uses the same strategy with gift cards to pay for his purchases at IKEA. Suddenly, he’s spending over $2,000 a week at the grocery store for 2 months while he renovates. Peter’s behaviour may result in a financial review by American Express.

In Pierre’s case, it would have been more astute to sign up for a new credit card to unlock a bonus; he would have accumulated many more points while behaving more « normally ».

Sylvie, the retiree, reported an income of $20,000 when she signed up for her credit card. All Amex cards do not require a minimum income, but they are requested. Sylvie used her savings to pay for $30,000 worth of complex dental treatments over 6 months and earn points at the same time.

Sylvie may also be subject to an American Express financial review even if her balance is paid in full, since her purchase volume exceeds the income she had on file.

Finally, Joseph received a $2,000 credit limit on his new American ExpressMD Gold Rewards Card. However, he needs much more than that to cover these monthly expenses, which are more in the $10,000 range. So Joseph starts by paying off his card regularly to ensure the limit is never reached so that he can charge all of these purchases; he therefore « recycles » his credit limit.

Although harmless and completely legal, Joseph’s account can be examined with this kind of behavior.

What is an American Express Financial Review and how to avoid it? - Carte de paiement Amex

In addition to these three situations, there’s also payment bouncing and overuse of the « check purchasing power » and « limit pre-authorization » tool on payment cards that may raise the flag for an American Express financial review.

All of these cases can be justified, but Amex’s algorithms seem to look particularly for these types of behavior.

To clarify, spending a large sum of money is not always the cause of an American Express financial review. Indeed, some cards like the American ExpressMD AeroplanMD* Reserve Card push us to carry more than $25,000 a year to unlock the Air Canada Buddy Pass World. It’s really more about detecting irregularities.

Annual fee
$599
Our valuation
$1,700
Milesopedia first-year estimateFirst-year valueWelcome bonus$1,700Total$1,700Rewards on your spending are not included. The calculator that adds them from your own profile is on the card's page.
Welcome offer
Up to 85,000 points
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on American Express's website

Apply with confidence — no impact on your credit scoreApply with confidenceCheck whether your application will be approved before you submit it, with no impact on your credit score*When you apply for a personal American Express Credit Card, we will tell you whether you are eligible without affecting your credit score. So you can apply with confidence.*Instant decisions are only available for consumer Card applications (also called “personal Cards”).

[vc_row][vc_column][vc_column_text el_class="checkmarks"]This metal credit card is the Best Premium Aeroplan Credit Card in Canada. For a limited time, you can earn up to 150,000 Aeroplan points as a welcome bonus (an estimated $2,550 value). With this Card you can earn:
  • 3 points per dollar on purchases made with Air Canada and Air Canada Vacations
  • 2 points per dollar for dining and food delivery purchases
  • 1.25 points per dollar on all other purchases.
Also, as a Cardmember, you get many benefits such as:
  • Unlimited access to Air Canada Maple Leaf Lounges in North America
  • The first checked bag free for you and up to 8 companions
  • An Annual Worldwide Companion Pass
  • Exclusive benefits with Air Canada (Priority check-in, Priority Boarding and Priority Standby List)
  • The ability to earn 1,000 Status Qualifying Miles and 1 Statuts Qualifying Segment for every $5,000 in purchases charged to your Card.
Finally, you are covered with reliable insurance for your travels and purchases.[/vc_column_text][/vc_column][/vc_row]

With this welcome offer for American Express® Aeroplan®* Reserve Card, you can earn up to 85,000 Aeroplan points. Here’s how:

  • Earn 60,000 points after you spend $7,500 on your Card in your first 3 months of Cardmembership
  • Plus, earn an additional 25,000 Aeroplan points when you spend $2,500 in the 13th month

With this Amex Aeroplan Card, you earn 3X the points on purchases made directly with Air Canada and Air Canada Vacations. And 2x the points on Dining and Food Delivery purchases in Canada. Everywhere else, you will earn 1.25X the points.

With this Amex Aeroplan Premium Card, you receive many Air Canada travel benefits, such as access to Maple Leaf Lounges in North America for you and one guest, priority check-in, priority boarding and priority baggage handling. It’s the best Amex Aeroplan Card for frequent Air Canada flyers.

With this American Express Aeroplan Card, enjoy your first checked bag free (up to 23kg/50lb) for up to 9 people travelling on the same reservation on Air Canada®* flights.

Like all American Express Canada Cards, there is no minimum income requirement.

Annual fee

Primary card$599
Additional card$199

Annual income required

Individual$0
Household$0

Conversion fees

2.5%

Earning rate

  • 3xAir Canada flights
  • 2xRestaurants
  • 1.25xAll spending

Value

1st Year Value$1,938
2nd Year Value$430

Card benefits

Concierge service24/7
Airport lounge access$400

Travel insurance

Travel medical (under 55)Up to $5,000,000 / 15 days
Travel medical (55-64)Up to $5,000,000 / 15 days
Trip CancellationUp to $1,500
Trip InterruptionUp to $1,500
Delayed BaggageUp to $1,000
Lost BaggageUp to $1,000
Flight DelayUp to $1,000
Hotel BurglaryUp to $1,000
Travel AccidentUp to $500,000

Purchase protection

Purchase ProtectionIncluded
Extended Warranty+1 years
Auto Rental Collision (primary)Up to $85,000 / 48 days

Bottom Line

If you’re facing a financial review from American Express, the important thing is to act quickly and show them that you haven’t done anything that violates the terms and conditions of your credit card agreement. A financial review does not automatically mean that your account will be closed and your points withdrawn.

This event is far from pleasant like getting a bonus, but at the end of the day, the lender always has the final say and you have to follow the rules they set.

Annual fee
$191.88
Our valuation
$255
Milesopedia first-year estimateFirst-year valueWelcome bonus$255Total$255Rewards on your spending are not included. The calculator that adds them from your own profile is on the card's page.
Welcome offer
Up to 15,000 points
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on American Express's website

Apply with confidence — no impact on your credit scoreApply with confidenceCheck whether your application will be approved before you submit it, with no impact on your credit score*When you apply for a personal American Express Credit Card, we will tell you whether you are eligible without affecting your credit score. So you can apply with confidence.*Instant decisions are only available for consumer Card applications (also called “personal Cards”).

The American Express Cobalt® Card is the best credit card from American Express, whether you want points for travel or cash back.

American Express Cobalt® Card welcome offer

The welcome bonus is paid out monthly over your first 12 months. You earn 1,250 Membership Rewards points for each monthly billing period in which you charge $750 in net purchases to your card, in any category (1X, 2X, 3X or 5X). That adds up to 15,000 Membership Rewards points over the year, a welcome offer we value at $255.

Earning the full bonus means $9,000 in net purchases spread across 12 monthly billing periods. This offer rewards steady monthly spending rather than one large purchase.

You can use these points as statement credits on everyday or travel purchases, at the same rate either way: 1,000 points = $10.

You can also transfer them to Aeroplan, Avios (British Airways and Qatar Airways), Flying Blue, Marriott Bonvoy or Hilton Honors. With the full welcome bonus, that is a choice between:

  • 15,000 Aeroplan points
  • 15,000 Avios points
  • 15,000 Flying Blue Miles
  • 18,000 Marriott Bonvoy points

If hotel points are what you are after, our ultimate guide to Marriott Bonvoy and our complete map of Marriott Bonvoy hotels by category show what those points can actually buy.

American Express Cobalt® Card benefits

Here is what the card gives you, starting with the benefits cardholders use most.

  • 5X points on eligible eats and drinks in Canada: groceries, restaurants and bars, home food delivery and convenience stores. A spend cap applies.
  • 3X points on eligible streaming subscriptions in Canada.
  • 2X points on eligible gas, public transit and ride sharing purchases in Canada.
  • 1 additional point on eligible hotel and car rental bookings made through American Express Travel Online.
  • 1X point per dollar on everything else, with no category restrictions.
  • Points that hold the same value either way: 1,000 points = $10 as a statement credit, or a 1:1 transfer to several airline and hotel loyalty programs.
  • No minimum income requirement, as with every American Express Canada card.
  • Additional cards at no extra cost: the first and every other supplementary card is $0.
  • The Hotel Collection: a room upgrade when available, 12pm check-in and late check-out when available, and up to $100 USD in hotel credit on amenities charged to the room for a stay of two or more consecutive nights, booked through American Express Travel.
  • Front Of The Line® presale and reserved tickets for concerts and theatre performances, plus offers and events curated for cardmembers through Amex Experiences.
  • A soft credit check before you apply: you can see whether you will be approved with no impact to your credit score. This applies to American Express personal card applications.

To see how it compares with the rest of the line-up, read our round-up of the best credit cards from American Express in Canada.

The 5X categories and where they apply

The 5X rate is the reason most people carry this card. In Canada it covers four kinds of merchants:

  • Groceries: Metro, IGA, Sobeys, Super C, Safeway, Whole Foods.
  • Restaurants and bars: sit-down meals, takeout and drinks.
  • Home food delivery.
  • Convenience stores: Couche-Tard, 7-Eleven.

The 2X rate covers gas stations such as Esso, Shell and Petro-Canada, along with public transit and ride sharing.

With the American Express Cobalt® Card, you earn between 1 and 5 points per dollar:

Category Points per dollar
Grocery (Metro, IGA, Sobeys, Super C, etc.) 5
Home food delivery 5
Restaurants and bars 5
Convenience stores 5
Streaming services 3
Service station 2
Transport 2
Travel 1
Other 1

That works out to a 1 to 5% return on those purchases. For example, if you spend $1,000 per month across groceries, restaurants and food delivery, you earn $50 back per month, or $600 per year from that category alone. Transfer the points to a program such as Aeroplan instead and the return can be higher.

You can also stack these categories with the hundreds of stores that offer 5x points.

American Express Cobalt® Card insurance coverage

The card comes with a broad insurance package. The amounts below are the coverage limits; conditions, age limits and exclusions are set out in the certificate of insurance linked in the Insurance section above.

Travel insurance

  • Emergency medical: up to $5,000,000 for the first 15 days of a trip.
  • Travel accident: accidental death and dismemberment of up to $250,000 for you, your spouse and dependent children under age 23 when travelling on a common carrier (plane, train, bus or ship) and the tickets are charged to your card. Supplementary cardholders and their families are covered too.
  • Flight delay: up to $500 for necessary hotel, meal and sundry expenses bought within 48 hours when you are delayed or denied boarding for four hours or more and no other transportation is available. This $500 is an aggregate limit per occurrence, shared with missed connection and delayed baggage coverage.
  • Delayed baggage: up to $500 for essential clothing and sundries bought within four days when your outbound luggage is delayed six hours or more. This $500 is an aggregate limit per occurrence, shared with missed connection and flight delay coverage.
  • Lost or stolen baggage: up to $500 per occurrence for all insured persons combined, for checked or carry-on baggage and personal effects in transit, when the airline tickets are charged to your card. Within that limit, jewellery is capped at $300 per occurrence and golf clubs, including golf bags, at $250 per occurrence.
  • Hotel and motel burglary: up to $500 against the loss of most personal items if your hotel or motel is burglarized, when the stay is charged to your card.

Rental car insurance

Theft and damage coverage is included for a rental car with an MSRP, for its model year, of up to $85,000 excluding all taxes, for rentals of up to 48 days. To use it, decline the Loss Damage Waiver (LDW) or any similar option from the rental company and charge the full rental to your card. There is no cost for this coverage, and it replaces the daily insurance the rental company charges, usually $16 to $23 per day.

Mobile device insurance

Your device is covered for up to $1,000 per occurrence when it is charged to the card, for up to two years from the date of purchase. The payout is based on the depreciated value of the device, which falls by 2% of the purchase price for every completed month, less a 10% deductible. Theft and accidental damage coverage starts on the 91st day after purchase, because the first 90 days are covered by purchase protection.

Purchase protection and extended warranty

Eligible items charged to your card are insured against accidental physical damage or theft for 90 days from the purchase date, up to $1,000 per occurrence for all items combined. The card also extends the original manufacturer’s warranty by up to one additional year on eligible items, with indemnification limited to $10,000 per insured item and $25,000 per Cardmember per policy year for all items combined.

American Express Cobalt® Card fees

  • Card fee: $15.99 per month, which equals $191.88 per year, for residents outside Quebec. Quebec residents are billed $191.88 per year.
  • Additional cards: $0.
  • Purchase interest rate: 21.99%.
  • Cash advance interest rate: 21.99%.
  • Foreign transaction fee: 2.5%.
  • Minimum income required: none.

Because the fee is billed monthly rather than in one annual charge, you can stop and restart the cost in step with how much you are actually using the card.

Annual fee

Primary card$191.88
Additional card$0

Annual income required

Individual$0
Household$0

Conversion fees

2.5%

Earning rate

  • 5xRestaurants
  • 5xGroceries
  • 5xConvenience
  • 3xStreaming
  • 2xTransit
  • 2xGas & EV
  • 1xAll spending

Value

1st Year Value$1,828
2nd Year Value$799

Transfer partners

  • AeroplanAirline
  • British Airways ClubAirline
  • Cathay Asia MilesAirline
  • Etihad GuestAirline
  • Flying BlueAirline
  • Hilton HonorsHotel
  • Marriott BonvoyHotel

Travel insurance

Travel medical (under 55)Up to $5,000,000 / 15 days
Travel medical (55-64)Up to $5,000,000 / 15 days
Delayed BaggageUp to $500
Lost BaggageUp to $500
Flight DelayUp to $500
Hotel BurglaryUp to $500
Travel AccidentUp to $250,000

Purchase protection

Purchase ProtectionUp to $1,000 / 90 days
Extended Warranty+1 years
Mobile DeviceUp to $1,000 / 2 years
Auto Rental Collision (primary)Up to $85,000 / 48 days

Does an American Express financial review result in account closure?

In most cases, not if you haven’t abused the system, and your accounts will be released promptly following a call to update you on the conclusion of their investigation. The American Express financial review is said to have been triggered by irregularities that can be explained.

In some cases, Amex will give you a warning if you are in a gray area. For example, if your actual income does not match what you reported, Amex may lower your credit limit.

However, if you have abused prepaid cards and they notice or suspect this during the analysis of your file, the answer is yes.

Our featured card

Featured
Annual fee
$120
Our valuation
$990
Milesopedia first-year estimateFirst-year valueWelcome bonus$990Total$990Rewards on your spending are not included. The calculator that adds them from your own profile is on the card's page.
Welcome offer
Up to 110,000 points
Ends Sep 22, 2026
Apply Now

on American Express's website

Apply with confidence — no impact on your credit scoreApply with confidenceCheck whether your application will be approved before you submit it, with no impact on your credit score*When you apply for a personal American Express Credit Card, we will tell you whether you are eligible without affecting your credit score. So you can apply with confidence.*Instant decisions are only available for consumer Card applications (also called “personal Cards”).

The Marriott Bonvoy® American Express®* Card is the best credit card in Canada for free hotel nights.

New Cardmembers can earn up to 110,000 Marriott Bonvoy® points with the current offer:

  • Earn 80,000 points after you spend $6,000 on your Card in your first 6 months of Cardmembership.
  • Plus, earn 30,000 points by making a purchase during your 15th month of Cardmembership.

This offer ends on September 22, 2026. The annual fee is $120, and there is no annual fee on Additional Cards, so you can add a partner or a family member at no extra cost.

Every year after your first Card anniversary, you receive an Annual Free Night Award good for a redemption of up to 35,000 points at eligible hotels and resorts worldwide. At a valuation of 0.9 cents per Marriott Bonvoy point, that certificate is worth roughly $315, which on its own more than covers the $120 annual fee. That is the main reason to keep this Card year after year instead of cancelling it.

To get the most out of the certificate, aim it at a night that would otherwise price close to the 35,000 point ceiling.

The Card also gives you 15 Elite Night Credits each calendar year and automatic Marriott Bonvoy Silver Elite status. Those credits count toward the next Elite tier, so you begin every year 15 nights ahead of where you would otherwise start.

You move up to Gold Elite status automatically when you reach $30,000 in purchases on the Card in a year, or when you combine 10 qualifying paid nights within one calendar year with the 15 Elite Night Credits from your Card.

Marriott Bonvoy points are generally valued at 0.9 cents each. On that basis, the 110,000 point welcome offer is worth about $990, and an Annual Free Night Award used at its full 35,000 point ceiling is worth about $315.

Marriott Bonvoy points pull their weight on free nights rather than on gift cards or merchandise, which is why this Card should be judged on the hotel stays it produces.

You earn 5 points per dollar on eligible purchases at participating Marriott Bonvoy hotels and 2 points per dollar on all other purchases. Points can be redeemed for free nights with no blackout dates at more than 7,000 hotels around the world.

The Card carries a solid package of coverages: $500,000 travel accident insurance, flight delay, baggage delay, lost or stolen baggage and hotel or motel burglary at $500 each, car rental theft and damage up to $85,000 for rentals of up to 48 days, Purchase Protection for 90 days and a one year Extended Warranty.

Two things to plan around: the 2.5% foreign transaction fee on purchases made in a foreign currency, and the 21.99% purchase interest rate, which makes this a Card to pay in full every month. Like all American Express Canada Cards, no minimum income is published for this Card, and you can see whether you would be approved before you apply, with no impact on your credit score.

Annual fee

Primary card$120
Additional card$0

Annual income required

Individual$0
Household$0

Conversion fees

2.5%

Earning rate

  • 5xMarriott Bonvoy hotels
  • 2xAll spending

Value

1st Year Value$1,437
2nd Year Value$312

Travel insurance

Delayed BaggageUp to $500
Lost BaggageUp to $500
Flight DelayUp to $500
Hotel BurglaryUp to $500
Travel AccidentUp to $500,000

Purchase protection

Purchase ProtectionIncluded
Extended Warranty+1 years
Auto Rental Collision (primary)Up to $85,000 / 48 days

Our editorial integrity

Our reviews and rankings are based on an objective assessment. Advertisers do not influence our content. We may receive compensation through some links; our analysis and opinions remain independent.