IGA: How Voilà by IGA Works

Voilà by IGA is an online grocery ordering service with home delivery in Quebec. The service covers the corridor between Quebec City and Gatineau, including the greater Montreal area. You’ll find fresh products, IGA brands, and lines such as Ricardo, Kim Phat, and Rachelle Béry. This guide explains how the service works, delivery fees, and the best credit card for groceries to maximize your Scene+ points.
What is Voilà by IGA?
Voilà by IGA allows you to shop for groceries online and receive your order at home between 6 a.m. and 10 p.m., 7 days a week. Orders are prepared in an automated warehouse in Pointe-Claire, then delivered by refrigerated truck.
The minimum purchase is $35, before taxes and fees. Delivery fees vary depending on the address and time slot selected. To check if the service covers your area, enter your postal code on the registration page.
In addition, there is also Voilà by Sobeys (greater Toronto area) and Voilà by Safeway (curbside pickup in Western Canada and the Atlantic provinces). If Voilà by IGA is not available in your area, you can also shop on IGA.net.
Voilà by IGA vs IGA.net
Both services offer online grocery shopping, but their operations differ. Here are the main distinctions.
| Criteria | Voilà by IGA | IGA.net |
|---|---|---|
| Preparation | Automated warehouse (robots) in Pointe-Claire | Nearest IGA store |
| Delivery | Refrigerated truck to your home | Delivery or pickup depending on the store |
| Price | Similar, but not always identical | Local store prices |
| Extras | Flash Sales, free samples | Store flyer |
| Coverage | Quebec City – Montreal – Gatineau | Wherever an IGA offers the service |
In summary, Voilà by IGA focuses on automation and fast delivery. IGA.net, on the other hand, relies on the existing store network. Promotions may also differ between the two platforms.
How Voilà by IGA works
Service Registration
First, create an account on voila.ca. Five registration options are available:
- By email
- With a Facebook profile
- With Google
- With an Apple ID
- Via Twitter
Next, complete the My Account section. Add your phone number, delivery address, and especially your Scene+ account. This link allows you to accumulate points on every order.
Delivery Pass
Voilà by IGA offers a Delivery Pass for orders of $35 and more. Two options are available:
- Weekday Pass: Unlimited delivery on Tuesdays, Wednesdays, and Thursdays (the most affordable option)
- 7-Day Pass: Unlimited delivery at any time, with no schedule constraints
Shopping and Placing an Order
Before you start, select your delivery time slot using the button at the top right of the screen.
Navigation is done by categories in the Products menu on the left. First check the Flash Sales and Free Samples sections to find the best prices. The search bar also displays the most popular items.
As you go, the total updates in the cart at the top right. The Favorites section saves your recurring purchases. You can also create Lists to organize your items by situation.
When your groceries are complete, click on the cart icon. Review the quantities, then proceed to checkout. Note: even after confirmation, you can modify or cancel the order before the deadline indicated in the confirmation email.
Payment and Credit Card
Voilà by IGA accepts Visa, Mastercard, and American Express cards. To maximize your rewards on every order, choosing the right credit card matters.
The Scotiabank Gold American Express® Card offers 6X Scene+ points on grocery purchases. This accelerated earning applies at Voilà by IGA, but also at all IGA, Sobeys, Foodland, Safeway, and Rachelle Béry stores. Check out our comparison of the best credit cards for groceries to compare all options.
Points Accumulation Example
Here’s a concrete example with a $76 order.
| Source | Scene+ points |
|---|---|
| Base points (order) | 200 |
| Scotiabank Gold Amex ($76 × 6) | 456 |
| Total | 656 |
It takes 1,000 Scene+ points to get a $10 discount. This discount can be applied in-store or for travel via Scene+ cards. However, it is not yet possible to redeem points directly at checkout on Voilà by IGA.
Order Delivery
After confirmation, the warehouse robots prepare your order. The final amount may vary for several reasons:
- An item is no longer available
- An item is replaced with a similar product
- The actual weight of a product (meat, fruit) differs from the estimate
- The number of bags required for transport
On the scheduled day, the delivery person calls to confirm their arrival. Bags are left at the door. If the order contains alcohol, age verification is required.
A final email confirms delivery and the exact amount charged to your credit card. Scene+ points appear in your account 1 to 2 days later.
Conclusion
Voilà by IGA is a practical solution to save time on groceries. Fruits and vegetables are well selected, time slots are flexible, and delivery times are short. The service is also suitable for facilitating a move or avoiding trips to the store.
To get the most out of every order, use a credit card optimized for groceries. Subscribe to our newsletter to receive our analyses and tips every week.
Voilà by IGA – Frequently Asked Questions
What’s Voilà by IGA?
Voilà by IGA is an online grocery service with home delivery in Quebec. Deliveries are available from 6 a.m. to 10 p.m., 7 days a week. You select your products online, choose a time slot, and the order arrives at your door.
Which cities are served by Voilà by IGA?
The service covers cities in the corridor between Gatineau and Quebec City, including the greater Montreal area. Enter your postal code on the registration page to check availability in your area.
What is the best credit card for Voilà by IGA?
The Scotiabank Gold American Express® Card offers 6X Scene+ points on grocery purchases at IGA, Voilà by IGA, and affiliated banners. Check out our selection of the best credit cards for groceries for other options.
Why do prices differ between Voilà and IGA stores?
Voilà by IGA and IGA stores operate independently from each other. Therefore, promotions on voila.ca may differ from those in-store or on IGA.net. Some prices are identical, others are not.
How does product substitution work?
If an item is unavailable during preparation, Voilà by IGA replaces it with a similar product. You receive an email to inform you. Upon delivery, you can accept or refuse the replacement item. If refused, it will not be charged.
What are the delivery fees at IGA?
On IGA.net, assembly fees range from $3 to $5 and delivery fees from $0 to $12 depending on the store and zone. On Voilà by IGA, delivery fees are $7.99 (minimum order of $50). The Delivery Pass offers unlimited delivery for orders of $35 and more.
How do I contact customer service?
Call 1-877-VOILA-CA (1-877-864-5222) or write to soutien@voila.ca. Hours of operation vary by time zone. Eastern Time: 5:30 a.m. to 12:30 p.m.
How do I order online at IGA?
Depending on where you live, order via Voilà by IGA or on IGA.net. First check availability with your postal code. Create an account, link your Scene+ program, select your products, and choose a delivery time slot.
Which Credit Card to Maximize Your Savings?
For recurring expenses (groceries, online shopping, restaurants), a cash back card makes a real difference. Use our credit card comparator to filter through 200+ Canadian offers, or take a look at our top cash back cards, updated monthly. Our top pick for these expenses: the BMO eclipse Visa Infinite Card, which earns 5x points on groceries, dining, gas and transit.
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