How does Hotels.com Rewards work?


***October 2026 update: In the United States, Hotels.com Rewards was replaced by One Key as of July 6, 2023. In Canada, according to the Hotels.com Rewards page for Canada (checked October 26, 2026), the program was revamped in 2026: 10 nights stayed still earn 1 reward night, but it is now paid in Hotels.comCash (10% of the price of the 10 nights, excluding taxes and fees), and the tiers are now Blue, Silver, Gold and Platinum. The sections below describe how it works now.***
Hotels.com belongs to the Expedia Group, one of the world’s largest online travel companies. Expedia Group owns and operates several travel brands, including Expedia, Vrbo, Orbitz, Travelocity, Hotwire, and many others.
The Hotels.com website is aimed primarily at occasional travellers:
There are now many sites for booking hotel nights other than Hotels.com. Here are the main ones:
We could name many more. Take a good look at the extra services on offer before booking your accommodation or trip.
The Hotels.com Rewards program is very simple. Log in to your account and book your stay. You earn one night toward your reward for every night you stay in over a million establishments worldwide. This can be for:
Your reward is paid in Hotels.comCash into your Hotels.com Rewards account. You can use it all at once, on the dates of your choice, or keep part of it for later.
You don't have to use your reward on your 11th night: your Hotels.comCash balance stays in your account.
You must be over 18 to register and have a valid e-mail address. Membership is free. For tiers, the night count resets to zero on January 1 each year.

After your 10th night, your Hotels.comCash reward becomes available up to 3 days after the end of your stay for a "Pay now" booking, or up to 35 days for a "Pay later" booking. Available Hotels.comCash does not expire as long as you have made an eligible booking or used Hotels.comCash at least once in the past 18 months; your progress toward 10 nights is kept if you have made an eligible booking in the past 12 months (according to Hotels.com, checked October 26, 2026).

However, a night does not count toward your reward if you:
When you search on Hotels.com, you’ll find accommodation in a variety of categories and price ranges:
The value of your reward night is equal to the average price of the 10 nights you collected (excluding taxes and fees). It is paid in Hotels.comCash: $1 of Hotels.comCash is worth $1 CAD off an eligible hotel.
For example:
| Night | Value |
|---|---|
| 1 | $100 |
| 2 | $120 |
| 3 | $80 |
| 4 | $200 |
| 5 | $400 |
| 6 | $150 |
| 7 | $60 |
| 8 | $90 |
| 9 | $110 |
| 10 | $140 |
| Total | $1,450 |
| Reward in Hotels.comCash | $145 |
So you can stay in any types of hotels, from a hostel to a 5-star hotel: in the end, your reward night will have a 10% value of your ten nights.

It’s easy to use the reward you earn with Hotels.com Rewards. At checkout, you choose how much Hotels.comCash to apply, on one or more nights. Keep these rules in mind (according to Hotels.com, checked October 26, 2026):
Nights paid for in full or in part with Hotels.comCash do not earn a night toward your next reward, so it is best to use your balance to cover full nights.
The Hotels.com Rewards program has four tiers, based on the number of nights you stay in a calendar year (the count resets on January 1, and the tier you earn is kept the following year, until February 28 of the year after):
| Tier | Nights stayed in the calendar year |
|---|---|
| Blue | 0 to 4 nights (on sign-up) |
| Silver | 5 to 14 nights |
| Gold | 15 to 29 nights |
| Platinum | 30 nights or more |
Here is the summary of the benefits offered according to your Hotels.com Rewards status:
| Benefit | Blue | Silver | Gold | Platinum |
|---|---|---|---|---|
| Discount on member prices | 10% or more | 15% or more | 20% or more | 20% or more |
| 10 nights = 1 reward night in Hotels.comCash | Yes | Yes | Yes | Yes |
| Perk at select VIP Access properties (e.g. free breakfast) | No | Yes | Yes | Yes |
| Free room upgrade, subject to availability (VIP Access) | No | No | Yes | Yes |
| Priority customer service | No | Yes | Yes | Yes (VIP) |
Hotels.com Rewards Silver, Gold and Platinum members get perks at select VIP Access properties. Participating properties display a VIP icon.
VIP Access properties are highly rated for their service. According to Hotels.com (checked October 26, 2026), here is what your status gets you there:

Hotels.com Rewards members, like all travellers, can use the Hotels.com Price Guarantee.
If you find a lower price for the same hotel room booked with Hotels.com, submit a claim before midnight (local time) the day before your stay, according to the Hotels.com help centre. Then Hotels.com will refund the difference.
You can combine Hotels.com gift cards into one. Nights you pay for with a Hotels.com gift card still count toward the 10 nights you need for a reward night.
In addition, Hotels.com gift cards can be obtained through promotions from certain rewards programs (such as RBC Rewards).
Alternatively, you can find gift cards on Rakuten.ca or at many places such as grocery stores, drugstores, convenience stores or gas stations.
If you have a card that earns you extra grocery discounts, Hotels.com gift cards are available at many IGAs. Similarly, with the American Express Cobalt® Card, you can earn 5 points per dollar when you buy a Hotels.com gift card in a grocery store.
With this trick, it’s a great way to earn more rewards points with your credit card .
Hotels.com is recognized by all rewards programs offering travel points as a travel agency. You will be able to use your points to save on your reservations made on the site.
For example with:
By logging in and registering with Hotels.com, you can collect nights toward your reward in your account. Follow these simple steps:
Hotels.com also has an app you can download on the platform of your choice. Check the app-only deals before you book.
Hotels.com Rewards program is straightforward. This program is for occasional travellers who do not necessarily book in a branded-hotel or who wish to be free to choose the hotel they want.
And of course, enrolling in the Hotels.com Rewards program is free.
Finally, in our opinion, the best credit card to use for Hotels.com is the American Express Cobalt® Card:
If you travel regularly, the credit card you carry makes a real difference – travel insurance, points earning, airport lounge access and no foreign exchange fees. Use our credit card comparator to filter through 200+ Canadian cards based on your needs, or browse the best credit cards in Canada, ranked monthly by the Milesopedia team.
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