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Review: Etihad Airways B787 Business Class

  • Business
Review: Etihad Airways B787 Business Class

Note9.4/10

Flight Carrier
Etihad
Departing Airport
Abu Dhabi International Airport
Arrival Airport
Frankfurt International Airport
Flight Number
EY7
Duration
7h
Aircraft
Boeing 787
Cabin Class
Business Class
Cost
45,000 Aeroplan points
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Etihad Airways is one of the newest partners of the Aeroplan program. That means you can use your Aeroplan points to fly on any Etihad flight, for example between North America and Abu Dhabi, or as I did here between Abu Dhabi and Europe.

In late 2018, I had the chance to try Etihad Airways First Class on board the B777 and the A380 (two completely different experiences between the two aircraft), and to see the lounges at Paris Charles De Gaulle as well as Abu Dhabi (including the private suite reserved for passengers flying in the Etihad Residence).

Review: Etihad Airways B787 | Business Class | AUH-FRA - etihad airways first class apartment a380 56

Things look very different today following COVID-19: the A380s have been retired indefinitely from the Etihad Airways fleet, and only a handful of aircraft still operate flights with a First Class cabin.

For this 7-hour flight between Abu Dhabi and Frankfurt (which let me catch a Lufthansa connection to Nice), I chose to try Etihad Airways Business Class, known as Business Studio.

Booking with Aeroplan

A 7-hour flight between Abu Dhabi and Europe (Frankfurt, Paris, Geneva, etc.) costs:

  • 25,000 Aeroplan points in Economy Class
  • 45,000 Aeroplan points in Business Class
  • 65,000 Aeroplan points in First Class

Plus roughly $80 in taxes (including the Aeroplan partner booking fee).

Review: Etihad Airways B787 | Business Class | AUH-FRA - aeroplan etihad airways business fr

And the cash price for that same flight? $3,125. I would obviously never have paid that price, but it gives you an idea of the value you can pull out of Aeroplan points in a case like this one.

Here I get a value of: ($3,125 (cost of the flight) – $81 (taxes paid)) / 45,000 points = 6.8 cents per point. That is more than triple my valuation of the Aeroplan point at 2 cents per point.

Review: Etihad Airways B787 | Business Class | AUH-FRA - etihad airways cout classe affaires

45,000 Aeroplan points are very easy to collect thanks to the welcome bonuses on Aeroplan credit cards and your everyday spending on those cards. Some, like the TD® Aeroplan® Visa Infinite* Card, are even free for the first year!

You can also transfer 45,000 American Express Membership Rewards points into 45,000 Aeroplan points from many Membership Rewards cards, such as the American Express Cobalt® Card.

Here are the best current offers:

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Annual fee$599Welcome offer
Up to 85,000 points
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Annual fee$599Welcome offer
Up to 100,000 points
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Annual fee$120Welcome offer
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Annual fee$191.88Welcome offer
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Up to 100,000 points
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Etihad Airways – Business Lounge in Abu Dhabi

Arriving at Abu Dhabi International Airport at dawn to catch this flight to Frankfurt, I head straight to the Etihad Airways Business Lounge.

Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class

It is still quiet at this hour, and social distancing measures are in full effect.

Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class

Helping yourself at the buffet, for instance, is out of the question: you have to place your order with the staff. Since I was going to have a proper lunch on board, I only asked for a glass (or two) of champagne!

Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class
Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class
Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class

Etihad Airways – Business Studio

Finally, after 2 glasses of champagne and a mimosa, here I am at my boarding gate. Not many people on this flight to Frankfurt. In fact, I would be the only passenger in Business Class on this flight (which has no First Class cabin). On top of having the entire Business cabin to myself, I am driven to the aircraft on a fully private bus.

Social distancing measures are being respected, that much is certain!

Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class
Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class
Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class

At certain times of year, taking an early morning flight in the middle of the desert is always an incredible experience, with that mist wrapping the whole airport. Here I am at the foot of the Boeing 787-10 that will carry me to Europe.

Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class

On board, I am spoiled for choice when it comes to my seat. Two extra passengers eventually joined me, no doubt upgraded at the last minute.

The cabin layout on this aircraft gives every passenger direct aisle access. Half the seats, however, face backwards. I only recommend choosing those seats if you have a long overnight flight (it is easier to sleep lying flat that way, because the aircraft always flies with the nose higher than the tail).

Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class
Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class
Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class

For this daytime flight, I prefer a window seat facing forward. In any case, with only 3 passengers on board, I set up my office two rows behind, my bed one row behind, and my dining chair would be this one  (you will notice this seat is missing a window, a lapse in judgment brought on by lack of sleep, no doubt):

Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class
Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class

For passengers travelling as a couple, I obviously recommend the seats in the middle of the cabin (be careful to pick the pair that sits side by side):

Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class
Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class
Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class

The other middle-seat configuration puts the two seats farther apart and more exposed to the aisle (in other words, the “worst” seats in this business class).

Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class

And for those travelling with a baby, I have been there, know that a bassinet can be installed between these two business class seats, between both parents (or between you and another passenger who will be very happy to lend a hand if you are travelling alone).

Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class

At the seat, you get a USB port, a power outlet, the electric seat controls, the television remote and a few storage spaces. The table is large and it is easy to set up a laptop on it.

Shortly before takeoff, sanitary kits are handed out to help limit the spread of COVID-19.

Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class
Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class
Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class

Then come the business class amenity kits, along with a pillow and a duvet.

Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class
Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class
Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class

Finally, the menu of the day is brought around so orders can be taken before takeoff.

Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class
Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class
Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class


Another glass of champagne, Mr. Voisine?

Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class

I do like to keep the French wine industry busy 🙂

Now we take off, with a lovely view over a still misty Abu Dhabi.

Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class
Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class
Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class

Not long after takeoff, lunch is served.

Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class
Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class
Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class

After that excellent meal, it is time for me to get some work done using the Wi-Fi. Etihad Airways offers an excellent paid Wi-Fi network.

Holders of the HSBC World Elite® Mastercard®, however, get free unlimited access to Boingo Wi-Fi networks, and Etihad Airways is a Boingo partner (as are Lufthansa, Swiss, Singapore Airlines, etc.).

Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Wifi Plans
Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Wifi Boingo
Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class

The HSBC World Elite® Mastercard® is the card I use most abroad, because there are no conversion fees on foreign currency transactions (a 2.5% saving on every purchase). It also comes with a $100 annual travel credit.

Annual fee
$150
Our valuation
$350
Milesopedia first-year estimateFirst-year valueWelcome bonus$350Total$350Rewards on your spending are not included. The calculator that adds them from your own profile is on the card's page.
Welcome offer
Up to 35,000 points
Ends Nov 1, 2026
Apply Now

on Scotiabank's website

With this welcome offer for the Scotiabank Passport Visa Infinite +* Card +* CardMC, you’ll earn 25,000 welcome bonus Scene+ points after charging $2,000 in purchases to your account within the first three months.

Plus, every year, earn an annual bonus of at least 10,000 Scene+ points when you charge at least $40,000 in purchases to your account. In total, the offer represents up to 35,000 Scene+ points and a value of up to $1,250 in the first year, including rewards, savings on foreign transaction fees and airport lounge access.

With the Scotiabank Passport Visa Infinite +* Card, you earn 3 points per $1 spent at Sobeys, IGA, Safeway, Foodland and participating Co-ops, and 2 points per $1 spent at other grocery stores, restaurants, eligible entertainment and eligible daily transit. You earn 1 point per $1 on all your other everyday purchases.

These points can be redeemed against any travel purchase at a rate of 1,000 points = $10 (flights, hotels, all-inclusives and even Airbnb), or as cash back with Scene+ at the same rate.

The Scotiabank Passport Visa Infinite +* Card also offers:

  • No fees for foreign currency transactions
  • 6 complimentary airport VIP lounge passes
  • Excellent insurance for your travels and purchases
  • Visa Infinite* Concierge Services

We have named this credit card the Best Credit Card with No Foreign Transaction Fees in 2024, 2025, and 2026.

Annual fee

Primary card$150
Additional card$50

Annual income required

Individual$60,000
Household$100,000

Conversion fees

0%

Earning rate

  • 2xGroceries
  • 2xRestaurants
  • 2xTransit
  • 2xEntertainment
  • 1xAll spending

Value

1st Year Value$650
2nd Year Value$397

Card benefits

Concierge service24/7
Airport lounge access$240

Travel insurance

Travel medical (under 55)Up to $1,000,000 / 25 days
Travel medical (55-64)Up to $1,000,000 / 25 days
Travel medical (65+)Up to $1,000,000 / 3 days
Trip CancellationUp to $1,500
Trip InterruptionUp to $2,500
Delayed BaggageUp to $1,000
Lost BaggageUp to $1,000
Flight DelayUp to $500
Hotel BurglaryUp to $1,000
Travel AccidentUp to $500,000

Purchase protection

Purchase ProtectionIncluded
Extended Warranty+1 years
Auto Rental CollisionUp to $65,000 / 48 days

After two hours of work, I decide to take a nap to counter the effects of a 4 a.m. wake-up call and one mimosa orange juice too many.

Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class
Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class

Legroom is reasonable without being huge. At 1.80 m , it is enough for me. But a taller person might find the space tight.

Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class

After a two-hour nap, a quick stop in the lavatory to freshen up.

Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class
Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class

A little before landing, a snack is served (an excellent steak sandwich), along with a glass of champagne (and a double espresso).

Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class
Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class
Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class

I take in the beautiful views over Europe on this sunny day.

Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class

We land on time at Frankfurt International Airport in Germany, greeted by a sad sight: the entire Lufthansa A380 fleet grounded because of COVID-19.

Review: Etihad Airways B787 | Business Class | AUH-FRA - Etihad Business Class

Conclusion

Etihad Airways may not offer the best business class in the world, but this product is solid. Being able to get a 7-hour flight in these conditions for only 45,000 Aeroplan points is a genuine bargain, and one I encourage you to try at least once!

Annual fee
$191.88
Our valuation
$255
Milesopedia first-year estimateFirst-year valueWelcome bonus$255Total$255Rewards on your spending are not included. The calculator that adds them from your own profile is on the card's page.
Welcome offer
Up to 15,000 points
Apply Now

on American Express's website

Apply with confidence — no impact on your credit scoreApply with confidenceCheck whether your application will be approved before you submit it, with no impact on your credit score*When you apply for a personal American Express Credit Card, we will tell you whether you are eligible without affecting your credit score. So you can apply with confidence.*Instant decisions are only available for consumer Card applications (also called “personal Cards”).

The American Express Cobalt® Card is the best credit card from American Express, whether you want points for travel or cash back.

American Express Cobalt® Card welcome offer

The welcome bonus is paid out monthly over your first 12 months. You earn 1,250 Membership Rewards points for each monthly billing period in which you charge $750 in net purchases to your card, in any category (1X, 2X, 3X or 5X). That adds up to 15,000 Membership Rewards points over the year, a welcome offer we value at $255.

Earning the full bonus means $9,000 in net purchases spread across 12 monthly billing periods. This offer rewards steady monthly spending rather than one large purchase.

You can use these points as statement credits on everyday or travel purchases, at the same rate either way: 1,000 points = $10.

You can also transfer them to Aeroplan, Avios (British Airways and Qatar Airways), Flying Blue, Marriott Bonvoy or Hilton Honors. With the full welcome bonus, that is a choice between:

  • 15,000 Aeroplan points
  • 15,000 Avios points
  • 15,000 Flying Blue Miles
  • 18,000 Marriott Bonvoy points

If hotel points are what you are after, our ultimate guide to Marriott Bonvoy and our complete map of Marriott Bonvoy hotels by category show what those points can actually buy.

American Express Cobalt® Card benefits

Here is what the card gives you, starting with the benefits cardholders use most.

  • 5X points on eligible eats and drinks in Canada: groceries, restaurants and bars, home food delivery and convenience stores. A spend cap applies.
  • 3X points on eligible streaming subscriptions in Canada.
  • 2X points on eligible gas, public transit and ride sharing purchases in Canada.
  • 1 additional point on eligible hotel and car rental bookings made through American Express Travel Online.
  • 1X point per dollar on everything else, with no category restrictions.
  • Points that hold the same value either way: 1,000 points = $10 as a statement credit, or a 1:1 transfer to several airline and hotel loyalty programs.
  • No minimum income requirement, as with every American Express Canada card.
  • Additional cards at no extra cost: the first and every other supplementary card is $0.
  • The Hotel Collection: a room upgrade when available, 12pm check-in and late check-out when available, and up to $100 USD in hotel credit on amenities charged to the room for a stay of two or more consecutive nights, booked through American Express Travel.
  • Front Of The Line® presale and reserved tickets for concerts and theatre performances, plus offers and events curated for cardmembers through Amex Experiences.
  • A soft credit check before you apply: you can see whether you will be approved with no impact to your credit score. This applies to American Express personal card applications.

To see how it compares with the rest of the line-up, read our round-up of the best credit cards from American Express in Canada.

The 5X categories and where they apply

The 5X rate is the reason most people carry this card. In Canada it covers four kinds of merchants:

  • Groceries: Metro, IGA, Sobeys, Super C, Safeway, Whole Foods.
  • Restaurants and bars: sit-down meals, takeout and drinks.
  • Home food delivery.
  • Convenience stores: Couche-Tard, 7-Eleven.

The 2X rate covers gas stations such as Esso, Shell and Petro-Canada, along with public transit and ride sharing.

With the American Express Cobalt® Card, you earn between 1 and 5 points per dollar:

Category Points per dollar
Grocery (Metro, IGA, Sobeys, Super C, etc.) 5
Home food delivery 5
Restaurants and bars 5
Convenience stores 5
Streaming services 3
Service station 2
Transport 2
Travel 1
Other 1

That works out to a 1 to 5% return on those purchases. For example, if you spend $1,000 per month across groceries, restaurants and food delivery, you earn $50 back per month, or $600 per year from that category alone. Transfer the points to a program such as Aeroplan instead and the return can be higher.

You can also stack these categories with the hundreds of stores that offer 5x points.

American Express Cobalt® Card insurance coverage

The card comes with a broad insurance package. The amounts below are the coverage limits; conditions, age limits and exclusions are set out in the certificate of insurance linked in the Insurance section above.

Travel insurance

  • Emergency medical: up to $5,000,000 for the first 15 days of a trip.
  • Travel accident: accidental death and dismemberment of up to $250,000 for you, your spouse and dependent children under age 23 when travelling on a common carrier (plane, train, bus or ship) and the tickets are charged to your card. Supplementary cardholders and their families are covered too.
  • Flight delay: up to $500 for necessary hotel, meal and sundry expenses bought within 48 hours when you are delayed or denied boarding for four hours or more and no other transportation is available. This $500 is an aggregate limit per occurrence, shared with missed connection and delayed baggage coverage.
  • Delayed baggage: up to $500 for essential clothing and sundries bought within four days when your outbound luggage is delayed six hours or more. This $500 is an aggregate limit per occurrence, shared with missed connection and flight delay coverage.
  • Lost or stolen baggage: up to $500 per occurrence for all insured persons combined, for checked or carry-on baggage and personal effects in transit, when the airline tickets are charged to your card. Within that limit, jewellery is capped at $300 per occurrence and golf clubs, including golf bags, at $250 per occurrence.
  • Hotel and motel burglary: up to $500 against the loss of most personal items if your hotel or motel is burglarized, when the stay is charged to your card.

Rental car insurance

Theft and damage coverage is included for a rental car with an MSRP, for its model year, of up to $85,000 excluding all taxes, for rentals of up to 48 days. To use it, decline the Loss Damage Waiver (LDW) or any similar option from the rental company and charge the full rental to your card. There is no cost for this coverage, and it replaces the daily insurance the rental company charges, usually $16 to $23 per day.

Mobile device insurance

Your device is covered for up to $1,000 per occurrence when it is charged to the card, for up to two years from the date of purchase. The payout is based on the depreciated value of the device, which falls by 2% of the purchase price for every completed month, less a 10% deductible. Theft and accidental damage coverage starts on the 91st day after purchase, because the first 90 days are covered by purchase protection.

Purchase protection and extended warranty

Eligible items charged to your card are insured against accidental physical damage or theft for 90 days from the purchase date, up to $1,000 per occurrence for all items combined. The card also extends the original manufacturer’s warranty by up to one additional year on eligible items, with indemnification limited to $10,000 per insured item and $25,000 per Cardmember per policy year for all items combined.

American Express Cobalt® Card fees

  • Card fee: $15.99 per month, which equals $191.88 per year, for residents outside Quebec. Quebec residents are billed $191.88 per year.
  • Additional cards: $0.
  • Purchase interest rate: 21.99%.
  • Cash advance interest rate: 21.99%.
  • Foreign transaction fee: 2.5%.
  • Minimum income required: none.

Because the fee is billed monthly rather than in one annual charge, you can stop and restart the cost in step with how much you are actually using the card.

Annual fee

Primary card$191.88
Additional card$0

Annual income required

Individual$0
Household$0

Conversion fees

2.5%

Earning rate

  • 5xRestaurants
  • 5xGroceries
  • 5xConvenience
  • 3xStreaming
  • 2xTransit
  • 2xGas & EV
  • 1xAll spending

Value

1st Year Value$1,828
2nd Year Value$799

Transfer partners

  • AeroplanAirline
  • British Airways ClubAirline
  • Cathay Asia MilesAirline
  • Etihad GuestAirline
  • Flying BlueAirline
  • Hilton HonorsHotel
  • Marriott BonvoyHotel

Travel insurance

Travel medical (under 55)Up to $5,000,000 / 15 days
Travel medical (55-64)Up to $5,000,000 / 15 days
Delayed BaggageUp to $500
Lost BaggageUp to $500
Flight DelayUp to $500
Hotel BurglaryUp to $500
Travel AccidentUp to $250,000

Purchase protection

Purchase ProtectionUp to $1,000 / 90 days
Extended Warranty+1 years
Mobile DeviceUp to $1,000 / 2 years
Auto Rental Collision (primary)Up to $85,000 / 48 days

Our featured card

Featured
Annual fee
$0 $139
No annual fee the first year
Our valuation
$1,139
Milesopedia first-year estimateFirst-year valueWelcome bonus$1,000Annual fee rebated$139Total$1,139Rewards on your spending are not included. The calculator that adds them from your own profile is on the card's page.
Welcome offer
Up to 50,000 points
+ First Year Annual Fee Rebate
Apply Now

on TD's website

With this offer for the TD® Aeroplan® Visa Infinite* Card, you can get up to 50,000 Aeroplan points as well as an Annual Fee rebate for the first year.

  • Earn a welcome bonus of 10,000 Aeroplan points when you make your first Purchase with your new Card
  • Earn 15,000 Aeroplan points when you spend $3,000 within 90 days of Account opening.
  • Plus, earn a one-time anniversary bonus of 25,000 Aeroplan points when you spend $12,000 within 12 months of Account opening

This card also allows you to enjoy travel benefits, such as a free first checked bag for you and up to 8 travel companions on the same reservation, as well as a rebate on the NEXUS program application fee (up to $100 CAD per eligible cardholder) every 48 months.

With the TD® Aeroplan® Visa Infinite* Card, you earn 1.5 points per $1 spent on:

  • Grocery purchases
  • Gas and electric vehicle charging purchases
  • Purchases made directly with Air Canada® (including Air Canada Vacations®)

You also earn 1 point per dollar on all other eligible purchases made with your card.

Annual fee

Primary card$139
Additional card$75

Annual income required

Individual$60,000
Household$100,000

Conversion fees

2.5%

Earning rate

  • 1.5xGas & EV
  • 1.5xGroceries
  • 1.5xAir Canada flights
  • 1xAll spending

Value

1st Year Value$1,714
2nd Year Value$425

Card benefits

Concierge service24/7

Travel insurance

Travel medical (under 55)Up to $2,000,000 / 21 days
Travel medical (55-64)Up to $2,000,000 / 21 days
Travel medical (65+)Up to $2,000,000 / 4 days
Trip CancellationUp to $1,500
Trip InterruptionUp to $5,000
Delayed BaggageUp to $1,000
Lost BaggageUp to $1,000
Flight DelayUp to $500
Hotel BurglaryUp to $2,500
Travel AccidentUp to $500,000

Purchase protection

Purchase ProtectionIncluded
Extended Warranty+1 years
Mobile DeviceUp to $1,000 / 1 years
Auto Rental CollisionUp to $65,000 / 48 days

Our editorial integrity

Our reviews and rankings are based on an objective assessment. Advertisers do not influence our content. We may receive compensation through some links; our analysis and opinions remain independent.