Marriott Bonvoy: How to Use the Best Price Guarantee to Save Money

Hotels' Best Rate Guarantee policy

Each hotel chain has its own best rate guarantee policy. Thus, it wants to encourage you to book on their site directly. The goal is to avoid paying a commission to a travel site, such as Expedia, Booking.com or Hotels.com, for the same reservation.

For example, you’ve booked on Best Western‘s website, but you see the same room at the same hotel for less on Expedia. You send a claim form to Best Western.

They’ll analyze your request and, if approved, you’ll receive a US$100 gift card.

To sum up, here are the policies of the various hotel groups:

There are several conditions to be met. Please check them carefully or your application will be denied.

The Best Rate Guarantee for your Marriott Bonvoy Hotel Booking

With the Marriott Bonvoy Best Rate Guarantee policy, if you find a lower rate elsewhere, you have 24 hours after your reservation and at least 24 hours before your arrival to submit a claim.

Here are the other conditions:

• The price found can be on a website or a mobile application;
• Must be for the same hotel, same dates, same number of people and same room type;
• Must be for the same fare type (free cancellation, prepaid, non-refundable, etc.);
• CAA, Senior, promotional, package or other rates don’t work;
• Secret auction websites don’t work (like Hotwire).
• You must be an active Marriott Bonvoy member.

If they accept your request, Marriott Bonvoy will match the rate found elsewhere. Then, you have two choices:

• receive an additional 25% discount
• or 5,000 Marriott Bonvoy points ($45 value)

It’s up to you to calculate the best option!

See the map of Marriott Bonvoy hotels worldwide, for inspiration.

Marriott Best Rate – Step 1: Book the Hotel Room

I made a reservation at the JW Marriott Parq Vancouver for a future 2-night stay in Vancouver. The room costs $507 per night. It’s expensive because my visit coincides with a festival during my dates.

But shortly after booking, I realized that the same room would have been cheaper if I’d booked it on another hotel booking website.

The same type of room, with the same Free Cancellation rate and the same dates on ClickTrip.com was $475. Therefore, it is $32 cheaper per night.

So I could make a Best Rate Guarantee claim at Marriott Bonvoy!

Tip for Searching on Booking Sites

To check if your newly booked room is cheaper elsewhere, type the name of your Marriott hotel into Google.

Thus, the hotel’s file appears on the right side of the screen, as well as the price list of each website.

As in the example above, at theSheraton Vancouver Wall Centre Hotel that we have already visited, all prices appear. This can give you an indication of the cheapest price and save you the hassle of going through multiple booking sites one by one.

Then, to earn even more Marriott Bonvoy points, I’ll use my Marriott Bonvoy^® American Express^®* Card to pay for this stay. I’ll earn 5 points per dollar spent at a Marriott Bonvoy hotel.

Marriott Best Rate – Step 2: Complete the Best Price Guarantee Form

Secondly, you need to act quickly, as the request must be sent 24 hours after booking.

The Best Rate Guarantee claim form is on the Marriott Bonvoy website. It is very simple to fill out.

If you are already logged in to your Marriott Bonvoy member profile, several fields will already be filled in.

Write down the requested information, such as the reservation number, the website where you found the cheapest rate and the best rate you found.

Comments are optional. However, to help the customer service person who answers me (and also to have a better chance of my request being accepted!), I’ve given all the details.

Finally, all that remains is to select the choice of compensation, for my 2 night stay.

An additional 25% off the found rate of $475 per night would result in a cost of about $360. That’s a lot better than what I booked as a room at $507! So I’d save about $150 a night.

Since it’s much more advantageous in my case to take the discount than the 5,000 Marriott Bonvoy points worth $45, I take the 25% without hesitation.

Then, all you have to do is send the application and wait.

Marriott Best Rate – Step 3: Receive the Response

I sent in my application at noon. The next day, I received the answer at 10:17 am. It’s pretty fast.

And it was accepted!

My new room rate is $359.

I then received an email of my modified reservation. Also, I could see the confirmation of the new rate in my Marriott Bonvoy profile.

But sometimes the application may be denied.

The rate found on the booking site can change over the hours, and unfortunately, customer service doesn’t see the best rate you’ve found. It happens!

Better luck next time.

For a Cheaper Rate on Your Hotel Room

It’s worth doing a little research after booking a hotel. This is an example for Marriott Bonvoy, but other hotel chains work in the same way.

So, for a hotel room bill that originally cost me $1,287 including fees and taxes, I was able to reduce it to $939.

I saved $348 with the Best Rate Guarantee, thanks to a few minutes of my time and a simple form.

If you have Marriott Bonvoy points, you can also check whether it’s more advantageous to pay in points rather than cash!

Bottom Line

The Marriott Bonvoy best rate guarantee is a powerful tool for reducing the cost of a stay, provided you know how to use it: you must book directly through Marriott, find a lower rate elsewhere for the same room, and submit a claim within 24 hours of booking. If Marriott accepts your request, you will receive either an additional 25% discount or 5,000 Bonvoy points, which can represent significant savings on your room rate.

Tip: Take the time to do your research right after booking. Often, just a few minutes is enough to spot a better rate online. Make sure to gather your proof (screenshots, links) before submitting the claim form. Even though approval isn’t guaranteed, it’s usually worth trying, as you could save hundreds of dollars on your stay.

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How do I make a price match at Marriott Bonvoy?

If you have booked a room and see the same one cheaper elsewhere, apply the best rate guarantee. Read above to learn how to complete the claim form as a Marriott Bonvoy member.

How much does Marriott Bonvoy charge for a hotel room?

If you book on the Marriott Bonvoy website and find a lower rate elsewhere, Marriott will match the price. Then, you can use your points to get free nights or enjoy benefits with your Marriott card.

What characterizes the Marriott best rate guarantee?

The Marriott Bonvoy best rate guarantee allows travellers to obtain the lowest price for the same room type and dates if they find a comparable lower rate on another site after booking directly with Marriott.

If the request is approved, Marriott will match that room rate and additionally offer:

• either an additional 25% discount on that rate
• or 5,000 Marriott Bonvoy points

The claim must be submitted within 24 hours of booking and before check-in.

Does Marriott offer a best price guarantee?

Yes. Marriott offers a Best Rate Guarantee for reservations made directly through its official channels (website, mobile app, call center).

If you find a lower rate elsewhere for the same room and conditions, Marriott commits to matching that price and offering an additional benefit (discount or points), subject to approval.

What is Marriott's customer guarantee?

Marriott’s customer guarantee includes several commitments to members and customers, including the Best Rate Guarantee.

It is part of the promise to book directly to benefit from:

• The best available rates
• Elite benefits for Bonvoy members
• direct customer service in case of modification or cancellation

This aims to encourage direct bookings rather than through third-party online agencies.

How to get a better rate at Marriott?

Here are some effective strategies:

• Book directly on the Marriott website
• Compare prices immediately after booking
• Check mobile or member rates
• Use the Best Rate Guarantee if a lower price is found
• Be flexible with dates if possible

Go further with Marriott Bonvoy

To maximize your stays and points earning, check our complete Marriott Bonvoy program guide and our best Marriott Bonvoy credit cards ranking. For personal use, see the Marriott Bonvoy American Express Card. For business expenses, the Marriott Bonvoy Business American Express Card earns points on every business purchase. And if a points purchase promotion is running, take advantage via our Marriott Bonvoy points purchase guide.