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Qatar Airways is an airline with a proven track record. Its extensive network allows you to reach almost any destination from Montreal or Paris with a stopover in Doha. However, these layovers are often long and overnight.
Qatar Airways offers two programs to benefit from free or discounted accommodation when you fly into Doha airport. Let’s look at the details and what you need to do to be eligible.
The STPC program (Stopover paid by carrier) has very strict rules and eligibility criteria.
The STPC package includes :
Full details of the terms and conditions are on this page. Here is a summary of the most important points:
To find the fare class of your ticket, check your booking confirmation email or visit the Qatar Airways website in the Upcoming trips section on your profile.
Overnight or day accommodation is provided subject to availability and the class of your ticket. Qatar Airways agents will try to give you a room at the Oryx Airport Hotel or the Oryx Garden Hotel for short stopovers, but this will not always be possible during peak periods.
If the hotels in the terminal are full, they will offer you a room at another partner hotel in the city. Transportation to the hotel will be provided, as will your transit visa if required.
Here’s what you can expect as a hotel depending on the class of your ticket:
For Economy class passengers, the name of the hotel will not appear on your STPC package confirmation. For travelers in superior cabins (Business and First), the name of the hotel will be mentioned on your confirmation.
To book your package, you must contact Qatar Airways Customer Service by telephone or online chat.
Make sure you have all the details of your booking, your passport and the method of payment used. You can complete the process for another traveler if you know all this information.
By chatting, the agent will check the eligibility of the reservation and you will receive an e-mail confirmation shortly afterwards.
Once at Doha airport, in the transit area, you must go to a Qatar Airways counter and present your passport and boarding pass for the next flight. An employee will complete the hotel reservation and give you an STPC voucher to present at the reception desk of the designated hotel.
During this layover, I was traveling with a friend. Having paid for my ticket with Avios, I was not eligible for the STPC, but my friend was. At the Qatar Airways counter, the agent could not change the accommodation to a double room.
However, at the check-in desk of the Oryx Garden Hotel, I was able to pay a supplement of 200 QAR (approximately CA$75 or €50) to access the room. Money well spent so I don’t have to spend my night on airport benches!
If your stopover is more than 11 hours, you will receive a meal voucher that you can use at your hotel’s restaurant. The amount of the allowance depends on the class of your ticket and the duration of your transit:
Your checked baggage will be taken to your final destination. You will therefore not be able to collect your baggage at Doha airport. Make sure you have everything you need in your hand luggage.
This program is offered to passengers with a minimum stopover of 12 hours in Doha. It is especially designed for travelers who are voluntarily stopping off to discover Qatar before their final destination.
What interests us here is the potential discount on accommodation that you can obtain if your ticket is not eligible for the STPC.
Hotel rates vary according to type:
To see the different hotels on offer and to make a reservation, click here. Please note that the Oryx Airport Hotel and the Oryx Garden Hotel, directly in the terminal, are not among the choices. So you’ll need to get out of the airport and into town.
To book accommodation with the Discover Qatar program, the process is much simpler than for the STPC. You can choose your hotel on the website and you will only need your ticket number. To give you an idea, here are some 4-star hotels that are available with the Discover Qatar program:
A “one-night” reservation gives you access to the room for 24 hours. The reception desks are always open, so you can arrive and leave at any time. This comes in handy when your stopover is during the day and you want to freshen up and take a little nap before your next flight.
In summary, if your stopover at Doha airport is between 8 and 24 hours, you may be eligible for the paid stopover program (STPC) by Qatar Airways. Only certain fare classes are eligible and tickets booked with Avios miles are not. The STPC package includes one night’s accommodation in a hotel, transfers between the airport and the hotel, and a meal allowance for stopovers of over 11 hours.
Finally, if your ticket is not eligible for the STPC program and your stopover is more than 12 hours, you have access to a discounted room with the Discover Qatar program.
For more specific details about your reservation and for any questions, please contact Qatar Airways customer service via online chat.
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