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Review: Gaya Island Resort, an SLH Hotel | Hilton Honors

  • Eco-tourism
  • Luxury
Review: Gaya Island Resort, an SLH Hotel | Hilton Honors

Note8/10

Hotel
Gaya Island Resort, an SLH Hotel
Country
Malaysia
City
Borneo
Room Type
Suite or villa (sea or forest view, private terrace)
Points Per Night
30 000
Hotel brand
Small Luxury Hotels
Share
  • Big bedroom
  • Idyllic setting
  • Small pool
  • The lack of professionalism from the staff

When it comes to choosing a getaway that combines refinement, wilderness, and authentic experiences, few destinations rival Gaya Island Resort. As a member of the prestigious Small Luxury Hotels of the World (SLH) collection, this property is now available through Hilton Honors. Located off the coast of Malaysian Borneo, this luxurious haven of peace offers much more than just accommodation: it promises a sensory, cultural, and ecological journey in the heart of a magnificent island.



First Impressions and Welcome

Upon arrival at the Kota Kinabalu port jetty, guests are greeted by the resort team with a cool towel and a refreshing drink in the hotel’s arrival lounge. This is where check-in takes place before boarding one of the hotel’s private boats.

As we leave the vibrant city of Kota Kinabalu behind, we gradually take in the natural beauty of Gaya Island and the resort, with its villas nestled along the mountainside. As soon as the boat docks, the on-site team, already familiar with our names, welcomes us, gives us a tour of the resort, and escorts us to our room.



A Prime Location Between the Ocean and Lush Jungle

Gaya Island Resort is nestled on Gaya Island, the largest island in Tunku Abdul Rahman Marine Park, just a short boat ride away from the vibrant city of Kota Kinabalu. Upon arrival, the contrast is striking: the urban hustle gives way to the soothing symphony of waves, the songs of exotic birds, and the fragrant breeze of the mangroves.

Accessible by just a 10-minute boat transfer after a short journey from the airport, the resort offers an uncompromising escape. The protected Gaya Island serves as a sanctuary for remarkable wildlife and lush vegetation, home to rare species such as the rhinoceros hornbill, long-tailed macaque, and Malayan monitor lizard. Golden sandy beaches and turquoise waters invite both contemplation and adventure.

Frederic - SLH - Gaya Island Resort Situation 1

The Natural Elegance of the Suites and Villas

Gaya Island Resort offers 121 suites and villas, all designed to blend harmoniously into the lush vegetation. The accommodations nestled on the hillsides offer breathtaking views of the South China Sea or the forest canopy. Natural wood, ethnic weavings, local materials, and private terraces create an elegant atmosphere where comfort meets authenticity.



Dining that Celebrates the Flavours of Borneo

From a culinary perspective, Gaya Island Resort highlights the region’s culinary richness through several restaurants:

  • Feast Village offers buffets and cooking stations, where freshly caught fish, exotic fruits, and local spices can be savoured without reservation. For a more intimate experience,
  • Fisherman’s Cove offers a menu focused on seafood
  • Omakase Japanese Restaurant introduces the subtlety of Japanese cuisine in a zen and elegant setting.



Activities for Every Traveller

Staying at Gaya Island Resort means enjoying a range of activities, suited to all types of travellers. Those seeking relaxation will love the infinity pool and the private beach accessible by boat, while more adventurous guests can explore the jungle on guided hikes. The resort also offers snorkeling and scuba diving excursions, allowing guests to observe corals, colourful fish, and turtles in crystal-clear waters.

Wellness enthusiasts can unwind at Spa Village Gaya Island, which offers a rejuvenating escape inspired by Indigenous traditions and uses local medicinal plants.

For an optimal stay, it is recommended to book activities in advance.



Cultural Immersion and Environmental Respect

One of Gaya Island Resort‘s great strengths lies in its commitment to sustainable development and the promotion of local culture. The resort staff, mostly from Borneo, gladly shares their knowledge of the island’s traditions, flora, and fauna.

The resort actively supports conservation programs, particularly for the protection of sea turtles and the rehabilitation of mangroves. Workshops introducing guests to Malay cuisine, local crafts, and batik painting are regularly offered, giving travellers an authentic opportunity to connect with the spirit of Borneo.



Some Drawbacks

As for the tranquility of the place, unfortunately, the promise was not met. While the island has only a handful of vehicles, mainly used to transport luggage to rooms located higher up in the resort, staff continue to get around by motorbike even after sunset, which can disrupt the sense of tranquillity that many travellers seek on this island.

Furthermore, the resort seems to be a victim of its own success, and the staff is very disorganized. The service is truly not up to the standard usually expected from the SLH brand. This is reflected, for example, by a non-existent towel service and sun loungers scattered across the small area around the pool.

There was also some chaotic coordination with the front desk staff, who booked restaurant reservations for us at times when we had already scheduled activities weeks in advance. The lack of professionalism reached its peak when leaving the resort, as we were presented with a bill full of errors.

How to Book with your Hilton Honors Points?

Since the integration of certain SLH hotels into the Hilton network, it is now possible to book Gaya Island Resort directly via Hilton.com, using your Hilton Honors points. Nights are available there starting from 30k points. This is a rare opportunity to access SLH excellence while maximizing the value of your points. Furthermore, paying with points allows you to benefit from the 5th night free, as well as the waiver of resort fees that may apply at some resorts.

Why Choose Gaya Island Resort?

This destination will delight travellers seeking a change of scenery, adventure, and comfort. The promise of immersion in a preserved environment, combined with the refined service of the Hilton group, places Gaya Island Resort among the gems accessible to Hilton Honors members.

Whether for a honeymoon, a family vacation, or an exploratory trip, Gaya Island Resort stands out for its holistic approach and respect for nature. A must-visit in Borneo for those wishing to combine luxury, authenticity, and responsible commitment.

Programme de fidélité Hilton Honors

Comme tout hôtel Hilton, cet hôtel permet de cumuler ou d’utiliser des points Hilton Honors. Les membres Gold et Diamond bénéficient d’avantages exclusifs comme le surclassement, le petit-déjeuner gratuit. La réservation avec des points peut représenter une excellente valeur, notamment lors de périodes achalandées.

La Carte de PlatineMD d’American Express permet d’obtenir chaque année le Statut Gold chez Hilton.

Lisez notre guide pour en savoir plus sur les avantages des statuts du programme Hilton Honors.

Vous pouvez également transférer vos points-privilèges vers Hilton Honors au ratio de 1:1, ou parfois même plus lors d’une promotion de transfert avec Hilton Honors. Avec leurs offres de bienvenue très généreuses actuellement la Carte de PlatineMD d’American Express et la Carte de Platine entrepriseMD d’American Express sont donc les meilleures cartes à avoir pour profiter des nuits gratuites et avantages du programme Hilton Honors.

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Bottom Line

The environment is exceptional, and even if our experience did not meet our expectations, we informed the hotel, and we are certain they will make the necessary adjustments to address the problematic points.

Thanks to the benefits of the Hilton Honors program and the integration of SLH, Gaya Island Resort becomes a dream destination for Canadian members wishing to experience a unique stay in an exceptional natural reserve.

All that’s left is to pack your bags… and your points!

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Annual fee
$191.88
Our valuation
$255
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The American Express Cobalt® Card is the best credit card from American Express, whether you want points for travel or cash back.

American Express Cobalt® Card welcome offer

The welcome bonus is paid out monthly over your first 12 months. You earn 1,250 Membership Rewards points for each monthly billing period in which you charge $750 in net purchases to your card, in any category (1X, 2X, 3X or 5X). That adds up to 15,000 Membership Rewards points over the year, a welcome offer we value at $255.

Earning the full bonus means $9,000 in net purchases spread across 12 monthly billing periods. This offer rewards steady monthly spending rather than one large purchase.

You can use these points as statement credits on everyday or travel purchases, at the same rate either way: 1,000 points = $10.

You can also transfer them to Aeroplan, Avios (British Airways and Qatar Airways), Flying Blue, Marriott Bonvoy or Hilton Honors. With the full welcome bonus, that is a choice between:

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  • 15,000 Avios points
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American Express Cobalt® Card benefits

Here is what the card gives you, starting with the benefits cardholders use most.

  • 5X points on eligible eats and drinks in Canada: groceries, restaurants and bars, home food delivery and convenience stores. A spend cap applies.
  • 3X points on eligible streaming subscriptions in Canada.
  • 2X points on eligible gas, public transit and ride sharing purchases in Canada.
  • 1 additional point on eligible hotel and car rental bookings made through American Express Travel Online.
  • 1X point per dollar on everything else, with no category restrictions.
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The 5X categories and where they apply

The 5X rate is the reason most people carry this card. In Canada it covers four kinds of merchants:

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  • Restaurants and bars: sit-down meals, takeout and drinks.
  • Home food delivery.
  • Convenience stores: Couche-Tard, 7-Eleven.

The 2X rate covers gas stations such as Esso, Shell and Petro-Canada, along with public transit and ride sharing.

With the American Express Cobalt® Card, you earn between 1 and 5 points per dollar:

Category Points per dollar
Grocery (Metro, IGA, Sobeys, Super C, etc.) 5
Home food delivery 5
Restaurants and bars 5
Convenience stores 5
Streaming services 3
Service station 2
Transport 2
Travel 1
Other 1

That works out to a 1 to 5% return on those purchases. For example, if you spend $1,000 per month across groceries, restaurants and food delivery, you earn $50 back per month, or $600 per year from that category alone. Transfer the points to a program such as Aeroplan instead and the return can be higher.

You can also stack these categories with the hundreds of stores that offer 5x points.

American Express Cobalt® Card insurance coverage

The card comes with a broad insurance package. The amounts below are the coverage limits; conditions, age limits and exclusions are set out in the certificate of insurance linked in the Insurance section above.

Travel insurance

  • Emergency medical: up to $5,000,000 for the first 15 days of a trip.
  • Travel accident: accidental death and dismemberment of up to $250,000 for you, your spouse and dependent children under age 23 when travelling on a common carrier (plane, train, bus or ship) and the tickets are charged to your card. Supplementary cardholders and their families are covered too.
  • Flight delay: up to $500 for necessary hotel, meal and sundry expenses bought within 48 hours when you are delayed or denied boarding for four hours or more and no other transportation is available. This $500 is an aggregate limit per occurrence, shared with missed connection and delayed baggage coverage.
  • Delayed baggage: up to $500 for essential clothing and sundries bought within four days when your outbound luggage is delayed six hours or more. This $500 is an aggregate limit per occurrence, shared with missed connection and flight delay coverage.
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  • Hotel and motel burglary: up to $500 against the loss of most personal items if your hotel or motel is burglarized, when the stay is charged to your card.

Rental car insurance

Theft and damage coverage is included for a rental car with an MSRP, for its model year, of up to $85,000 excluding all taxes, for rentals of up to 48 days. To use it, decline the Loss Damage Waiver (LDW) or any similar option from the rental company and charge the full rental to your card. There is no cost for this coverage, and it replaces the daily insurance the rental company charges, usually $16 to $23 per day.

Mobile device insurance

Your device is covered for up to $1,000 per occurrence when it is charged to the card, for up to two years from the date of purchase. The payout is based on the depreciated value of the device, which falls by 2% of the purchase price for every completed month, less a 10% deductible. Theft and accidental damage coverage starts on the 91st day after purchase, because the first 90 days are covered by purchase protection.

Purchase protection and extended warranty

Eligible items charged to your card are insured against accidental physical damage or theft for 90 days from the purchase date, up to $1,000 per occurrence for all items combined. The card also extends the original manufacturer’s warranty by up to one additional year on eligible items, with indemnification limited to $10,000 per insured item and $25,000 per Cardmember per policy year for all items combined.

American Express Cobalt® Card fees

  • Card fee: $15.99 per month, which equals $191.88 per year, for residents outside Quebec. Quebec residents are billed $191.88 per year.
  • Additional cards: $0.
  • Purchase interest rate: 21.99%.
  • Cash advance interest rate: 21.99%.
  • Foreign transaction fee: 2.5%.
  • Minimum income required: none.

Because the fee is billed monthly rather than in one annual charge, you can stop and restart the cost in step with how much you are actually using the card.

Annual fee

Primary card$191.88
Additional card$0

Annual income required

Individual$0
Household$0

Conversion fees

2.5%

Earning rate

  • 5xRestaurants
  • 5xGroceries
  • 5xConvenience
  • 3xStreaming
  • 2xTransit
  • 2xGas & EV
  • 1xAll spending

Value

1st Year Value$1,828
2nd Year Value$799

Transfer partners

  • AeroplanAirline
  • British Airways ClubAirline
  • Cathay Asia MilesAirline
  • Etihad GuestAirline
  • Flying BlueAirline
  • Hilton HonorsHotel
  • Marriott BonvoyHotel

Travel insurance

Travel medical (under 55)Up to $5,000,000 / 15 days
Travel medical (55-64)Up to $5,000,000 / 15 days
Delayed BaggageUp to $500
Lost BaggageUp to $500
Flight DelayUp to $500
Hotel BurglaryUp to $500
Travel AccidentUp to $250,000

Purchase protection

Purchase ProtectionUp to $1,000 / 90 days
Extended Warranty+1 years
Mobile DeviceUp to $1,000 / 2 years
Auto Rental Collision (primary)Up to $85,000 / 48 days

Our editorial integrity

Our reviews and rankings are based on an objective assessment. Advertisers do not influence our content. We may receive compensation through some links; our analysis and opinions remain independent.