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Review: Conrad New York Downtown | Hilton Honors

Review: Conrad New York Downtown | Hilton Honors
Hotel
Conrad New York Downtown
Country
United States
City
New York
Room Type
Deluxe Suite
Loyalty Program Status
Hilton Diamond
Points Per Night
90,000
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Conrad New York Downtown – Booking

The cost for our two-night stay at the Conrad New York Downtown was $808 USD ($1,060 CAD) with tax or 90,000 Hilton Honors points per night.

Review: Conrad New York Downtown | Hilton Honors - Booking
Review: Conrad New York Downtown | Hilton Honors - Booking

Fortunately, we had two Hilton Free Night Awards to use earned on the US-based Hilton American Express cards. So we were able to stay for free without having to use any cash or points. Due to our Diamond status, we would earn 100% bonus points on any incidental spending.

Conrad New York Downtown – Location

The Conrad New York Downtown is very well located on the southwestern edge of Manhattan. Its enviable location gives it a bit more breathing room than a hotel right in the middle of the city center. Rockefeller Park is right next door, along with the Liberty Landing Ferry.  The subway and One World Observatory / World Trade Center are only a few minutes walk away. There is also great shopping and restaurants all around.

So you have the best of both worlds – close to all the downtown action you would like and public transport while having more space than in the center of downtown. I would note, though, that it is a decent subway ride to get up to the Midtown/Broadway area. So if you are visiting for tourism and most of the attractions you will be seeing are in that area, you may want to consider a hotel near Times Square instead.

Review: Conrad New York Downtown | Hilton Honors - Location
Review: Conrad New York Downtown | Hilton Honors - Location

Conrad New York Downtown – Arrival & Check-In

The hotel has its main entrance on North End Avenue. It doesn’t have its own entrance off the main street, however it is a quieter area of the city being next to the water and near the park, so the traffic is lighter.

The hotel lobby area is beautiful and almost a work of art in itself. It has an open interior space all the way up to the top floor and has the one amenity prized in New York above all others: space.  The amount of free space here is just unparalleled for downtown Manhattan.

Check-in was smooth, but no welcome drink/cold towel service or anything else as you’d expect at a Conrad outside of the United States. Likewise, no upgrade was available for my Diamond status. The staff were all very friendly, though. I chose a welcome benefit of $25/adult for food credit, which we would use to offset our breakfast. With that, we took our keys and proceeded up the elevator to our room. The corridors are open to the main lobby space so you can see all the way down and around the hotel.

Conrad New York Downtown – Deluxe Suite

This property was an Embassy Suites until 2011. That is Hilton’s all-suite, mid-range brand. So by default this is an all-suite hotel with the living areas separate from the main bedroom, but with higher quality amenities and furnishings than you’d find in an Embassy Suites. This layout makes it great for families or anyone who needs extra space like this. Our room was a Deluxe Suite with 2 Doubles and Sofabed, plenty of room for our family of four. The room was spacious, quiet, and very comfortable.

There was a nice minibar area with a sink, mirror, coffee/tea amenities, a fully stocked minifridge, a filtered water dispensing machine, and some nice glassware.

Two closets featured extra bedding, slippers, an ironing board, and an umbrella.

Review: Conrad New York Downtown | Hilton Honors - Deluxe Suite
Review: Conrad New York Downtown | Hilton Honors - Deluxe Suite

The bathroom featured separate toilet/sink and showers areas. The fixtures were all solid quality and there were plenty of Mojave Ghost toiletry products. Here I’ll give a standing ovation to the hotel to have the soap products in large, refillable containers instead of single-use disposable plastic bottles. Finally North America is moving away from this wasteful trend.

The shower itself was fantastic – all marble interior, terrific water pressure, and featured two different heads including a waterfall. Two very comfy adult bathrobes were provided.

The high floor gave a view over downtown New York.

Review: Conrad New York Downtown | Hilton Honors - View

Conrad New York Downtown – Dining

The hotel has two outlets for dining. The first is ATRIO, the wine bar & restaurant featuring American cuisine. This serves breakfast, lunch, and supper, and has a bar area for drinks in the evening. This is where we had our breakfast each morning which was a hit with the whole family. While not complementary, our Diamond status gave us a $50 credit each morning for it.

Weather permitting, there is also a fun rooftop bar called the Loopy Doopy which serves up cocktails while people can see the evening sights of the Hudson River area and New Jersey across it.

Conrad New York Downtown – Facilities & Service

There is a small gym on site which has some free weights and cardio equipment.

The hotel also has a deal with the Asphalt Green which is a sports and fitness center located just across the street. Their facilities include a pool, fitness center, basketball court, and turf field.

While we didn’t spend a great deal of time at the hotel, we did interact with several members of the staff who were all very friendly and helpful. There was a minor problem with my bill which the front desk was happy to fix efficiently, the lobby concierge was quite forthcoming with suggestions for touring around downtown and going to view the statue of liberty, and the food & beverage staff in the restaurant were all great.

In addition to this, when we arrived I asked for housekeeping to make up the sofa bed where our two daughters would sleep. The fellow who arrived was extremely nice, and we ended up with a fully prepared bed, two child’s bathrobes, and two little Conrad stuffed animals for them. Definitively a hit with the kids!

Review: Conrad New York Downtown | Hilton Honors - Service

Conrad New York Downtown – Hotel Fact Sheet

Parking

Valet $80/day

Breakfast included with roomNo
PoolNoRooms with balconiesNo
SpaNoRooms with kitchenetteNo
GymYesUSB plugs in roomYes
RestaurantYesSmart TVYes
Accepts animalsYes ($200 fee)Shower/BathShower
Executive loungeNo

Conclusion

The Conrad New York Downtown is a stylish, comfortable hotel in a great location. If travelling to Manhattan for business or coming as a tourist, it will provide a relaxing refuge to get away from the hustle and bustle of the city and provide a sense of space which is hard to find.

If you’re looking to hit a lot of attractions near Central Park or Midtown, then a hotel closer to that area would be ideal. But failing that, this would be a great place for a home base while in New York City.

Annual fee
$799
Our valuation
$1,700
Milesopedia first-year estimateFirst-year valueWelcome bonus$1,700Total$1,700Rewards on your spending are not included. The calculator that adds them from your own profile is on the card's page.
Welcome offer
Up to 100,000 points
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on American Express's website

Apply with confidence — no impact on your credit scoreApply with confidenceCheck whether your application will be approved before you submit it, with no impact on your credit score*When you apply for a personal American Express Credit Card, we will tell you whether you are eligible without affecting your credit score. So you can apply with confidence.*Instant decisions are only available for consumer Card applications (also called “personal Cards”).

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  • Unlock special experiences with the newly designed metal Platinum Card
  • New Platinum® Cardmembers, earn 25,000 Welcome Bonus Membership Rewards® points when you charge $2,000 in purchases to your Card in the first three months of Cardmembership
  • Earn 3 points for every $1 in Card purchases on eligible dining in Canada, 2 points for every $1 in Card purchases on eligible travel, and 1 point for every $1 in all other Card purchases
  • You will have access to a $200 CAD Annual Travel Credit to use towards any single travel booking of $200 or more charged to your Platinum Card and made on www.americanexpress.ca/travel or through Platinum Card® Travel Service
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The Platinum Card® is the best premium card in Canada for travellers.

With this welcome offer, you can earn up to 100,000 Membership Rewards® points:

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With this Card, you get:

  • 2 points per $1 on eligible dining and delivery purchases in Canada
  • 2 points per dollar on eligible travel purchases charged to the Card
  • 1 point per $1 on all other purchases charged to the Card

You can use your Membership Rewards® points in many ways:

  • Transfer points to airline partners: Aeroplan, Avios (British Airways / Qatar Airways), Flying Blue, Delta SkyMiles, etc.
  • Transfer points to hotel partners, including Hilton Honors and Marriott Bonvoy
  • Redeem points for statement credits to offset any travel purchase charged to your Card (1,000 points = $10)
  • Redeem points for statement credits towards other purchases (1,000 points = $10)
  • And more!

For example, with this welcome offer, if you decide to transfer your Membership Rewards® points to a partner loyalty program, you could earn up to:

  • 100,000 Aeroplan points
  • 100,000 Avios
  • 100,000 Flying Blue Miles
  • 120,000 Marriott Bonvoy points

With this card, you also have advantages for your travels:

  • $200 Annual Travel Credit
  • An annual meal credit of $200
  • A $100 statement credit for NEXUS membership
  • Complimentary access for you and one additional guest to more than 1,550 airport lounges in over 140 countries
  • Hilton Honors Gold status
  • Marriott Bonvoy Gold Elite status
  • Access to the Fine Hotels + Resorts program

Last but not least, The Platinum Card® offers a wide range of insurance coverage: rental car theft and damage, $500,000 travel accident, emergency medical expenses (out-of-province or out-of-country), lost or stolen baggage, flight delays and misdirected baggage, hotel or motel burglary, Purchase Protection, Purchase Security.

Like all American Express Canada Cards, there is no minimum income requirement.

Annual fee

Primary card$799
Additional card$250

Annual income required

Individual$0
Household$0

Conversion fees

2.5%

Earning rate

  • 2xTravel
  • 2xRestaurants
  • 1xAll spending

Value

1st Year Value$1,482
2nd Year Value$470

Transfer partners

  • AeroplanAirline
  • British Airways ClubAirline
  • Cathay Asia MilesAirline
  • Etihad GuestAirline
  • Flying BlueAirline
  • Hilton HonorsHotel
  • Marriott BonvoyHotel

Card benefits

Concierge service24/7
Airport lounge access$400
Travel creditsIncluded

Travel insurance

Travel medical (under 55)Up to $5,000,000 / 15 days
Travel medical (55-64)Up to $5,000,000 / 15 days
Trip CancellationUp to $2,500
Trip InterruptionUp to $2,500
Delayed BaggageUp to $1,000
Lost BaggageUp to $1,000
Flight DelayUp to $1,000
Hotel BurglaryUp to $1,000
Travel AccidentUp to $500,000

Purchase protection

Purchase ProtectionIncluded
Extended Warranty+1 years
Auto Rental Collision (primary)Up to $85,000 / 48 days

Keep reading for more reviews of New York City hotels:

Go further with Hilton Honors

To maximize your stays and points earning, check our complete Hilton Honors program guide and our best Hilton Honors credit cards ranking. And if a points purchase promotion is running, take advantage via our Hilton Honors points purchase guide.

Our featured card

Annual fee
$191.88
Our valuation
$255
Milesopedia first-year estimateFirst-year valueWelcome bonus$255Total$255Rewards on your spending are not included. The calculator that adds them from your own profile is on the card's page.
Welcome offer
Up to 15,000 points
Apply Now

on American Express's website

Apply with confidence — no impact on your credit scoreApply with confidenceCheck whether your application will be approved before you submit it, with no impact on your credit score*When you apply for a personal American Express Credit Card, we will tell you whether you are eligible without affecting your credit score. So you can apply with confidence.*Instant decisions are only available for consumer Card applications (also called “personal Cards”).

The American Express Cobalt® Card is the best credit card from American Express, whether you want points for travel or cash back.

American Express Cobalt® Card welcome offer

The welcome bonus is paid out monthly over your first 12 months. You earn 1,250 Membership Rewards points for each monthly billing period in which you charge $750 in net purchases to your card, in any category (1X, 2X, 3X or 5X). That adds up to 15,000 Membership Rewards points over the year, a welcome offer we value at $255.

Earning the full bonus means $9,000 in net purchases spread across 12 monthly billing periods. This offer rewards steady monthly spending rather than one large purchase.

You can use these points as statement credits on everyday or travel purchases, at the same rate either way: 1,000 points = $10.

You can also transfer them to Aeroplan, Avios (British Airways and Qatar Airways), Flying Blue, Marriott Bonvoy or Hilton Honors. With the full welcome bonus, that is a choice between:

  • 15,000 Aeroplan points
  • 15,000 Avios points
  • 15,000 Flying Blue Miles
  • 18,000 Marriott Bonvoy points

If hotel points are what you are after, our ultimate guide to Marriott Bonvoy and our complete map of Marriott Bonvoy hotels by category show what those points can actually buy.

American Express Cobalt® Card benefits

Here is what the card gives you, starting with the benefits cardholders use most.

  • 5X points on eligible eats and drinks in Canada: groceries, restaurants and bars, home food delivery and convenience stores. A spend cap applies.
  • 3X points on eligible streaming subscriptions in Canada.
  • 2X points on eligible gas, public transit and ride sharing purchases in Canada.
  • 1 additional point on eligible hotel and car rental bookings made through American Express Travel Online.
  • 1X point per dollar on everything else, with no category restrictions.
  • Points that hold the same value either way: 1,000 points = $10 as a statement credit, or a 1:1 transfer to several airline and hotel loyalty programs.
  • No minimum income requirement, as with every American Express Canada card.
  • Additional cards at no extra cost: the first and every other supplementary card is $0.
  • The Hotel Collection: a room upgrade when available, 12pm check-in and late check-out when available, and up to $100 USD in hotel credit on amenities charged to the room for a stay of two or more consecutive nights, booked through American Express Travel.
  • Front Of The Line® presale and reserved tickets for concerts and theatre performances, plus offers and events curated for cardmembers through Amex Experiences.
  • A soft credit check before you apply: you can see whether you will be approved with no impact to your credit score. This applies to American Express personal card applications.

To see how it compares with the rest of the line-up, read our round-up of the best credit cards from American Express in Canada.

The 5X categories and where they apply

The 5X rate is the reason most people carry this card. In Canada it covers four kinds of merchants:

  • Groceries: Metro, IGA, Sobeys, Super C, Safeway, Whole Foods.
  • Restaurants and bars: sit-down meals, takeout and drinks.
  • Home food delivery.
  • Convenience stores: Couche-Tard, 7-Eleven.

The 2X rate covers gas stations such as Esso, Shell and Petro-Canada, along with public transit and ride sharing.

With the American Express Cobalt® Card, you earn between 1 and 5 points per dollar:

Category Points per dollar
Grocery (Metro, IGA, Sobeys, Super C, etc.) 5
Home food delivery 5
Restaurants and bars 5
Convenience stores 5
Streaming services 3
Service station 2
Transport 2
Travel 1
Other 1

That works out to a 1 to 5% return on those purchases. For example, if you spend $1,000 per month across groceries, restaurants and food delivery, you earn $50 back per month, or $600 per year from that category alone. Transfer the points to a program such as Aeroplan instead and the return can be higher.

You can also stack these categories with the hundreds of stores that offer 5x points.

American Express Cobalt® Card insurance coverage

The card comes with a broad insurance package. The amounts below are the coverage limits; conditions, age limits and exclusions are set out in the certificate of insurance linked in the Insurance section above.

Travel insurance

  • Emergency medical: up to $5,000,000 for the first 15 days of a trip.
  • Travel accident: accidental death and dismemberment of up to $250,000 for you, your spouse and dependent children under age 23 when travelling on a common carrier (plane, train, bus or ship) and the tickets are charged to your card. Supplementary cardholders and their families are covered too.
  • Flight delay: up to $500 for necessary hotel, meal and sundry expenses bought within 48 hours when you are delayed or denied boarding for four hours or more and no other transportation is available. This $500 is an aggregate limit per occurrence, shared with missed connection and delayed baggage coverage.
  • Delayed baggage: up to $500 for essential clothing and sundries bought within four days when your outbound luggage is delayed six hours or more. This $500 is an aggregate limit per occurrence, shared with missed connection and flight delay coverage.
  • Lost or stolen baggage: up to $500 per occurrence for all insured persons combined, for checked or carry-on baggage and personal effects in transit, when the airline tickets are charged to your card. Within that limit, jewellery is capped at $300 per occurrence and golf clubs, including golf bags, at $250 per occurrence.
  • Hotel and motel burglary: up to $500 against the loss of most personal items if your hotel or motel is burglarized, when the stay is charged to your card.

Rental car insurance

Theft and damage coverage is included for a rental car with an MSRP, for its model year, of up to $85,000 excluding all taxes, for rentals of up to 48 days. To use it, decline the Loss Damage Waiver (LDW) or any similar option from the rental company and charge the full rental to your card. There is no cost for this coverage, and it replaces the daily insurance the rental company charges, usually $16 to $23 per day.

Mobile device insurance

Your device is covered for up to $1,000 per occurrence when it is charged to the card, for up to two years from the date of purchase. The payout is based on the depreciated value of the device, which falls by 2% of the purchase price for every completed month, less a 10% deductible. Theft and accidental damage coverage starts on the 91st day after purchase, because the first 90 days are covered by purchase protection.

Purchase protection and extended warranty

Eligible items charged to your card are insured against accidental physical damage or theft for 90 days from the purchase date, up to $1,000 per occurrence for all items combined. The card also extends the original manufacturer’s warranty by up to one additional year on eligible items, with indemnification limited to $10,000 per insured item and $25,000 per Cardmember per policy year for all items combined.

American Express Cobalt® Card fees

  • Card fee: $15.99 per month, which equals $191.88 per year, for residents outside Quebec. Quebec residents are billed $191.88 per year.
  • Additional cards: $0.
  • Purchase interest rate: 21.99%.
  • Cash advance interest rate: 21.99%.
  • Foreign transaction fee: 2.5%.
  • Minimum income required: none.

Because the fee is billed monthly rather than in one annual charge, you can stop and restart the cost in step with how much you are actually using the card.

Annual fee

Primary card$191.88
Additional card$0

Annual income required

Individual$0
Household$0

Conversion fees

2.5%

Earning rate

  • 5xRestaurants
  • 5xGroceries
  • 5xConvenience
  • 3xStreaming
  • 2xTransit
  • 2xGas & EV
  • 1xAll spending

Value

1st Year Value$1,828
2nd Year Value$799

Transfer partners

  • AeroplanAirline
  • British Airways ClubAirline
  • Cathay Asia MilesAirline
  • Etihad GuestAirline
  • Flying BlueAirline
  • Hilton HonorsHotel
  • Marriott BonvoyHotel

Travel insurance

Travel medical (under 55)Up to $5,000,000 / 15 days
Travel medical (55-64)Up to $5,000,000 / 15 days
Delayed BaggageUp to $500
Lost BaggageUp to $500
Flight DelayUp to $500
Hotel BurglaryUp to $500
Travel AccidentUp to $250,000

Purchase protection

Purchase ProtectionUp to $1,000 / 90 days
Extended Warranty+1 years
Mobile DeviceUp to $1,000 / 2 years
Auto Rental Collision (primary)Up to $85,000 / 48 days

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Our reviews and rankings are based on an objective assessment. Advertisers do not influence our content. We may receive compensation through some links; our analysis and opinions remain independent.