Air Canada Phone Booking Fee: $30 per Passenger Starting October 15, 2026
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Starting October 15, 2026, Air Canada charges a booking fee of CA$30, plus applicable taxes, per passenger on any new reservation made by phone with an agent at its Contact Centre. The fee is non-refundable, even if you cancel the ticket later.
Booking on aircanada.com or in the Air Canada app stays free. Members of the Aeroplan program already know the drill: flight rewards booked through an agent were already subject to a booking fee, and that has not changed.
What changes on October 15, 2026
The new Air Canada booking fee targets one thing only: creating a new reservation over the phone with an agent. It is charged per passenger, not per booking.
- 1 passenger: CA$30 + tax
- 2 passengers: CA$60 + tax
- 4 passengers: CA$120 + tax
The fee shows up as its own line on your receipt. It is not part of the airfare or of the carrier-imposed charges.
Air Canada points to its digital tools as the reason: the website and the app handle everyday needs, which shortens phone wait times and frees agents for cases that need personal help.
Who pays what, case by case
The table below sums up each situation, from the most common to the least.
| Situation | Booking fee |
|---|---|
| New booking on aircanada.com or in the Air Canada app | No fee |
| New paid flight booking by phone with an agent | CA$30 + tax per passenger, non-refundable |
| New Aeroplan flight reward booking by phone | Existing booking fee, still applies |
| Call about an existing booking | No booking fee (change or cancellation fees per fare) |
| Booked flight hit by a delay or cancellation | No fee |
| Customer with accessibility needs | Exempt |
| Booking through a travel agency | Fees set by the agency |
Aeroplan rewards too
For an Aeroplan flight reward, nothing is new. The Contact Centre booking fee already applied to rewards booked through an agent, and it keeps applying after October 15, 2026. The new rule simply brings paid tickets in line with the policy already in place for rewards.
This booking fee comes on top of existing fare rules. Fees to change or cancel a reward still depend on the fare option you pick, and our guide to Aeroplan reward change and cancellation fees lays them out table by table.
Who does not pay the CA$30
Some customers are exempt from the booking fee, even when they go through an agent.
- Accessibility needs: customers who require specialized care and support, including those with accessibility needs, do not pay the booking fee.
- Disrupted flight: if a flight you already booked is delayed, cancelled or otherwise disrupted, help from an agent comes with no booking fee.
- Existing booking: calling with a question or to manage a reservation you already have does not trigger the fee. Change or cancellation fees under your fare rules still apply.
For accessibility support before or during your trip, Air Canada's Accessibility Services team is at 1-800-667-4732.
If you book through a travel agency, its own terms apply: each travel agent sets its own fees.
How to avoid Air Canada's booking fee
The easiest way is to book yourself online. Air Canada's website and app let you book a flight, pick your seat, buy travel options, check in and, during a disruption, accept a new flight, change your itinerary or request a refund without calling.
Before booking online, take a minute to compare fare options: our article on Air Canada's different fare classes helps you pick one that avoids change fees later.
If an online booking gets stuck, the Contact Centre (1-888-247-2262) can complete it. Depending on the circumstances, the booking fee may then apply. Note the error message and try again later, or on another device, before you call.
Bottom Line
Starting October 15, 2026, a new Air Canada booking made by phone costs an extra CA$30 + tax per passenger, with no refund. Book online or in the app, and keep the phone for disruptions and accessibility needs, which remain exempt.
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How much does it cost to book an Air Canada flight by phone?
Starting October 15, 2026, a new booking made by phone with an Air Canada agent costs CA$30 plus tax per passenger, on top of the fare. For two passengers, that adds up to CA$60 plus tax.
Is the phone booking fee refundable?
No. It is a non-refundable service fee, even if you later cancel the ticket or the booking. It appears as a separate line on your receipt.
Does booking on aircanada.com or in the app cost anything?
No. Booking on Air Canada's website or in the Air Canada app carries no booking fee. It is the simplest way to avoid the CA$30 per passenger.
Are Aeroplan flight rewards affected?
Aeroplan rewards booked through an agent were already subject to a booking fee, and that fee still applies. On October 15, 2026, Air Canada simply extends the same approach to paid flights.
Who is exempt from Air Canada's booking fee?
Customers who require specialized care and support, including those with accessibility needs, are exempt. Travellers whose booked flight is delayed, cancelled or otherwise disrupted also pay no booking fee when they call.
Do I pay the fee if I call about an existing booking?
No. The fee only applies when a new booking is completed with an agent. Change or cancellation fees under your fare rules still apply.
What if my online booking does not go through?
You can call Air Canada's Contact Centre at 1-888-247-2262 to complete it. Depending on the circumstances, the CA$30 per passenger fee may then apply.
Is there a fee if I book through a travel agency?
Air Canada's booking fee covers bookings made with its own agents. Travel agencies set their own fees, so ask your agent before you book.
