TD First Class Travel® Visa Infinite* CardTD First Class Travel® Visa Infinite* CardUp to 160,000 TD Rewards Points + annual fee rebate for the first year†

Palladium Rewards

Complete guide to Palladium Hotel Group and its Palladium Rewards loyalty program. Hotel list in 6 countries, program tiers, earning and redeeming points, Webcome Package, and Palladium Travel Club.

Type
Hotel
Category
Hotels
Program currency
points

Overview

The Palladium Hotel Group is a Spanish hotel group founded in the late 1960s in Ibiza. With over 45 hotels across 6 countries, the group offers experiences ranging from family all-inclusive to adults-only luxury. Its loyalty program, Palladium Rewards, allows you to earn points on every stay and redeem them for free nights or services. This guide presents the group, its brands, the complete list of its hotels, and details of the Palladium Rewards program.

Looking for a credit card to maximize your hotel stays? Also check out our selection of the best credit cards in Canada to combine rewards and travel benefits.

Group Overview

The history of Palladium Hotel Group begins in Ibiza, when businessman Abel Matutes Juan opened his first two hotels in the late 1960s. His vision was based on three pillars: luxury, quality, and high-end service. The group expanded to the Balearic Islands, then to the Canary Islands in the 1980s.

In the 1990s, Fiesta Hotels & Resorts—the original name—launched its first resorts in the Caribbean, in Playa Bávaro (Dominican Republic). In 2000, the group opened its first property in Italy (Sicily). Two years later, the Palladium Hotels & Resorts brand was born with the opening of two resorts in Riviera Maya.

In 2004, the chain adopted the name Fiesta Hotel Group and segmented its properties into distinct brands. In 2012, the group officially changed its name to Palladium Hotel Group, in reference to its five-star Caribbean resorts. The goal: to affirm a philosophy of excellence and accelerate its international development.

In 2020, the group created Palladium Gestión S.L. to separate real estate management from hotel operations. This restructuring marked a new strategic phase, with the launch that same year of the Palladium Rewards loyalty program.

Group Brands

Palladium Hotel Group organizes its properties under several brands, each targeting a specific segment. Here is an overview of the main brands.

BrandPositioningClientele
BLESS Collection HotelsHedonistic luxury, high-end gastronomyAdults
TRS Hotels5-star all-inclusive, Infinite Indulgence® serviceAdults only
Grand Palladium Hotels & ResortsFamily and premium all-inclusiveFamilies and couples
Grand Palladium Select CollectionPremium all-inclusive with VIP services (new 2025)Families and couples
The Unexpected HotelsAdults-only luxury, live music and eventsAdults
Ushuaïa Ibiza Beach HotelIconic hotel-club, music eventsAdults
Only YOU HotelsUrban boutique hotelsAll
Palladium HotelsBeachfront vacation hotelsFamilies and adults
Family SelectionVIP all-inclusive experience for familiesFamilies
The Signature LevelPremium service within a Grand PalladiumCouples and families
Hard Rock Hotels (licensed)Rock’n’roll hotels with entertainmentAll
Fiesta HotelsUrban hotel (Santo Domingo)Business and leisure
Annual fee
$150
Our valuation
$350

Milesopedia first-year estimateFirst-year valueWelcome bonus$350Total$350Rewards on your spending are not included. The calculator that adds them from your own profile is on the card's page.

Welcome offer
Up to 35,000 points

Ends Nov 1, 2026

Apply Now

on Scotiabank's website

With this welcome offer for the Scotiabank Passport Visa Infinite +* Card +* CardMC, you’ll earn 25,000 welcome bonus Scene+ points after charging $2,000 in purchases to your account within the first three months.

Plus, every year, earn an annual bonus of at least 10,000 Scene+ points when you charge at least $40,000 in purchases to your account. In total, the offer represents up to 35,000 Scene+ points and a value of up to $1,250 in the first year, including rewards, savings on foreign transaction fees and airport lounge access.

With the Scotiabank Passport Visa Infinite +* Card, you earn 3 points per $1 spent at Sobeys, IGA, Safeway, Foodland and participating Co-ops, and 2 points per $1 spent at other grocery stores, restaurants, eligible entertainment and eligible daily transit. You earn 1 point per $1 on all your other everyday purchases.

These points can be redeemed against any travel purchase at a rate of 1,000 points = $10 (flights, hotels, all-inclusives and even Airbnb), or as cash back with Scene+ at the same rate.

The Scotiabank Passport Visa Infinite +* Card also offers:

  • No fees for foreign currency transactions
  • 6 complimentary airport VIP lounge passes
  • Excellent insurance for your travels and purchases
  • Visa Infinite* Concierge Services

We have named this credit card the Best Credit Card with No Foreign Transaction Fees in 2024, 2025, and 2026.

Annual fee

Primary card$150
Additional card$50

Annual income required

Individual$60,000
Household$100,000

Conversion fees

0%

Earning rate

  • 2xGroceries
  • 2xRestaurants
  • 2xTransit
  • 2xEntertainment
  • 1xAll spending

Value

1st Year Value$650
2nd Year Value$397

Card benefits

Concierge service24/7
Airport lounge access$240

Travel insurance

Travel medical (under 55)Up to $1,000,000 / 25 days
Travel medical (55-64)Up to $1,000,000 / 25 days
Travel medical (65+)Up to $1,000,000 / 3 days
Trip CancellationUp to $1,500
Trip InterruptionUp to $2,500
Delayed BaggageUp to $1,000
Lost BaggageUp to $1,000
Flight DelayUp to $500
Hotel BurglaryUp to $1,000
Travel AccidentUp to $500,000

Purchase protection

Purchase ProtectionIncluded
Extended Warranty+1 years
Auto Rental CollisionUp to $65,000 / 48 days

Complete Hotel List

Palladium Hotel Group operates properties in 6 countries. Here is the complete list by destination. As of March 2026, the group has over 45 properties. A seventh country, the United States, will be added in late 2026 with the opening of Only YOU New York.

Spain

Spain is the birthplace of the group, with hotels in Ibiza, Majorca, Menorca, Tenerife, Malaga, Madrid, Barcelona, Valencia, Seville, and Peñíscola.

HotelDestinationBrand
BLESS Ibiza The Site (opening 2026)Playa d’en Bossa, IbizaBLESS Collection
BLESS Ibiza Cala NovaSanta Eulàlia, IbizaBLESS Collection
BLESS Hotel MadridMadridBLESS Collection
BLESS Hotel Barcelona (opening 2026)BarcelonaBLESS Collection
TRS Ibiza HotelCala Gració, IbizaTRS Hotels
The Signature Level at TRS Ibiza HotelCala Gració, IbizaThe Signature Level
The Unexpected Ibiza HotelPlaya d’en Bossa, IbizaThe Unexpected
Ushuaïa Ibiza Beach HotelPlaya d’en Bossa, IbizaUshuaia
Grand Palladium White Island Resort & SpaPlaya d’en Bossa, IbizaGrand Palladium
Grand Palladium Select Palace IbizaPlaya d’en Bossa, IbizaGrand Palladium Select
Hard Rock Hotel TenerifeTenerifeHard Rock (licensed)
Hard Rock Hotel MarbellaMalagaHard Rock (licensed)
Only YOU Boutique Hotel MadridMadridOnly YOU
Only YOU Hotel AtochaMadridOnly YOU
Only YOU Hotel ValenciaValenceOnly YOU
Only YOU Hotel MálagaMalagaOnly YOU
Only YOU Hotel SevillaSevilleOnly YOU
Palladium Hotel PalmyraSan Antonio, IbizaPalladium Hotels
Palladium Hotel Cala LlongaSanta Eulàlia, IbizaPalladium Hotels
Palladium Hotel MenorcaMinorcaPalladium Hotels
Palladium Hotel PeñíscolaCastellónPalladium Hotels

Italy

HotelDestinationBrand
Grand Palladium Sicilia Resort & SpaSicilyGrand Palladium
The Signature Level at Grand Palladium Sicilia Resort & SpaSicilyThe Signature Level

Mexico

Mexico represents one of the group’s key markets, with properties in Riviera Maya, Costa Mujeres (Cancún), and Riviera Nayarit.

HotelDestinationBrand
TRS Yucatan HotelRiviera MayaTRS Hotels
TRS Coral HotelCosta Mujeres, CancúnTRS Hotels
Grand Palladium Colonial Resort & SpaRiviera MayaGrand Palladium
Grand Palladium Kantenah Resort & SpaRiviera MayaGrand Palladium
Grand Palladium Select White SandRiviera MayaGrand Palladium Select
Grand Palladium Select Costa MujeresCosta Mujeres, CancúnGrand Palladium Select
Grand Palladium Vallarta Resort & SpaRiviera NayaritGrand Palladium
Family Selection at Grand Palladium Kantenah Resort & SpaRiviera MayaFamily Selection
Family Selection at Grand Palladium Select Costa MujeresCosta Mujeres, CancúnFamily Selection
Family Selection at Grand Palladium Vallarta Resort & SpaRiviera NayaritFamily Selection

Dominican Republic

HotelDestinationBrand
TRS Turquesa HotelPunta CanaTRS Hotels
Grand Palladium Punta Cana Resort & SpaPunta CanaGrand Palladium
Grand Palladium Palace Resort & SpaPunta CanaGrand Palladium
Grand Palladium Select BávaroPunta CanaGrand Palladium Select
Family Selection at Grand Palladium Select BávaroPunta CanaFamily Selection
Dominican Fiesta HotelSanto DomingoFiesta Hotels

Jamaica

HotelDestinationBrand
Grand Palladium Jamaica Resort & SpaMontego BayGrand Palladium
Grand Palladium Lady Hamilton Resort & SpaMontego BayGrand Palladium
The Signature Level at Grand Palladium Lady Hamilton Resort & SpaMontego BayThe Signature Level

Brazil

HotelDestinationBrand
Grand Palladium Imbassaí Resort & SpaBahiaGrand Palladium
The Signature Level at Grand Palladium Imbassaí Resort & SpaBahiaThe Signature Level

United States

HotelDestinationBrand
Only YOU New York (opening late 2026)New YorkOnly YOU

Palladium Rewards Program

Launched in 2020, Palladium Rewards is the loyalty program of Palladium Hotel Group. Enrollment is free and open to anyone 18 years and older. Upon enrollment, you receive 2,500 Elite and Rewards points. The program operates with two types of points and five status tiers.

Types of Points

Palladium Rewards uses two distinct currencies. Understanding the difference is essential to progress effectively in the program.

  • Rewards Points: These are the points you spend. You use them as payment currency for hotel nights, restaurant meals, or spa treatments. Conversion rate: 250 Rewards points = €1 or $1 US.
  • Elite Points: These are status points. They determine your tier in the program (Follower, Promoter, Lover, Fan). They cannot be spent—they are used solely to advance tiers.

Direct bookings (website or call center) earn both Rewards points and Elite points. Bookings through a tour operator earn Elite points only.

Annual fee
$799
Our valuation
$1,700

Milesopedia first-year estimateFirst-year valueWelcome bonus$1,700Total$1,700Rewards on your spending are not included. The calculator that adds them from your own profile is on the card's page.

Welcome offer
Up to 100,000 points
Apply Now

on American Express's website

Apply with confidence — no impact on your credit scoreApply with confidenceCheck whether your application will be approved before you submit it, with no impact on your credit score*When you apply for a personal American Express Credit Card, we will tell you whether you are eligible without affecting your credit score. So you can apply with confidence.*Instant decisions are only available for consumer Card applications (also called “personal Cards”).

Terms of the offer

  • Unlock special experiences with the newly designed metal Platinum Card
  • New Platinum® Cardmembers, earn 25,000 Welcome Bonus Membership Rewards® points when you charge $2,000 in purchases to your Card in the first three months of Cardmembership
  • Earn 3 points for every $1 in Card purchases on eligible dining in Canada, 2 points for every $1 in Card purchases on eligible travel, and 1 point for every $1 in all other Card purchases
  • You will have access to a $200 CAD Annual Travel Credit to use towards any single travel booking of $200 or more charged to your Platinum Card and made on www.americanexpress.ca/travel or through Platinum Card® Travel Service
  • Take full advantage of the American Express Global Lounge Collection™ which unlocks access to over 1200 airport lounges worldwide. This includes The Centurion® Lounge network, Plaza Premium Lounges, and hundreds of other domestic and international lounges designed to enhance your travel experience
  • Enjoy complimentary benefits that offer an average value of $550 USD at over 1,000 extraordinary properties worldwide when you book Fine Hotels & Resorts.
  • Platinum Cardmembers can enjoy access to special events and unique opportunities
  • Enjoy premium benefits at the Toronto Pearson Airport including security bypass, complimentary valet car service and discount car care and parking
  • You will also have access to many leading hotel and car rental companies’ loyalty programs. Our partners include Marriott International, Hilton Hotels and Resorts®, Radisson Hotel Group Hotels and Resorts, Hertz® and Avis®
  • As a Charge Card, the balance must always be paid in full each month. 30% annual interest rate applies to balances not paid in full. Payments must be received and processed by the date of the next monthly statement to avoid interest charges
  American Express is not responsible for maintaining or monitoring the accuracy of information on this website. For full details, current product information and Terms and Conditions, click the Apply now link. Conditions Apply

The Platinum Card® is the best premium card in Canada for travellers.

With this welcome offer, you can earn up to 100,000 Membership Rewards® points:

  • 70,000 points after charging $10,000 to your Card in your first 3 months of Cardmembership
  • 30,000 points when you make a purchase between the 15th and 17th month after your Cardmembership begins

With this Card, you get:

  • 2 points per $1 on eligible dining and delivery purchases in Canada
  • 2 points per dollar on eligible travel purchases charged to the Card
  • 1 point per $1 on all other purchases charged to the Card

You can use your Membership Rewards® points in many ways:

  • Transfer points to airline partners: Aeroplan, Avios (British Airways / Qatar Airways), Flying Blue, Delta SkyMiles, etc.
  • Transfer points to hotel partners, including Hilton Honors and Marriott Bonvoy
  • Redeem points for statement credits to offset any travel purchase charged to your Card (1,000 points = $10)
  • Redeem points for statement credits towards other purchases (1,000 points = $10)
  • And more!

For example, with this welcome offer, if you decide to transfer your Membership Rewards® points to a partner loyalty program, you could earn up to:

  • 100,000 Aeroplan points
  • 100,000 Avios
  • 100,000 Flying Blue Miles
  • 120,000 Marriott Bonvoy points

With this card, you also have advantages for your travels:

  • $200 Annual Travel Credit
  • An annual meal credit of $200
  • A $100 statement credit for NEXUS membership
  • Complimentary access for you and one additional guest to more than 1,550 airport lounges in over 140 countries
  • Hilton Honors Gold status
  • Marriott Bonvoy Gold Elite status
  • Access to the Fine Hotels + Resorts program

Last but not least, The Platinum Card® offers a wide range of insurance coverage: rental car theft and damage, $500,000 travel accident, emergency medical expenses (out-of-province or out-of-country), lost or stolen baggage, flight delays and misdirected baggage, hotel or motel burglary, Purchase Protection, Purchase Security.

Like all American Express Canada Cards, there is no minimum income requirement.

Annual fee

Primary card$799
Additional card$250

Annual income required

Individual$0
Household$0

Conversion fees

2.5%

Earning rate

  • 2xTravel
  • 2xRestaurants
  • 1xAll spending

Value

1st Year Value$1,482
2nd Year Value$470

Transfer partners

  • AeroplanAirline
  • British Airways ClubAirline
  • Cathay Asia MilesAirline
  • Etihad GuestAirline
  • Flying BlueAirline
  • Hilton HonorsHotel
  • Marriott BonvoyHotel

Card benefits

Concierge service24/7
Airport lounge access$400
Travel creditsIncluded

Travel insurance

Travel medical (under 55)Up to $5,000,000 / 15 days
Travel medical (55-64)Up to $5,000,000 / 15 days
Trip CancellationUp to $2,500
Trip InterruptionUp to $2,500
Delayed BaggageUp to $1,000
Lost BaggageUp to $1,000
Flight DelayUp to $1,000
Hotel BurglaryUp to $1,000
Travel AccidentUp to $500,000

Purchase protection

Purchase ProtectionIncluded
Extended Warranty+1 years
Auto Rental Collision (primary)Up to $85,000 / 48 days

Program Tiers

Palladium Rewards has 5 tiers. You advance by accumulating Elite points through your stays, meals, and treatments.

TierElite Points RequiredSpa DiscountRestaurant/Bar DiscountAnnual Voucher
Follower0 (enrollment)5 %10 %20 %
Promoter15 00010 %10 %20 %
Lover75 00015 %10 %20 %
Fan200 00020 %10 %25 %
FamilyPalladium Travel Club MembershipUp to 40%Up to 15%25 %

All members receive a guaranteed 5% discount on bookings via the official website or call center. Additionally, each tier provides access to exclusive promotions reserved for members.

Earning Points

You earn points in three ways: direct bookings, indirect bookings, and on-site spending (restaurants and spa).

Direct Bookings

A booking on palladiumhotelgroup.com or through the call center earns Elite points and Rewards points for every euro or dollar spent.

TierPoints per €/$ SpentType of points
Follower12Elite + Rewards
Promoter14Elite + Rewards
Lover16Elite + Rewards
Fan18Elite + Rewards
Family18Rewards Only

Indirect Bookings

Bookings made through a tour operator or travel agency earn Elite points per night. However, they do not earn Rewards points.

TierElite Points per Night
Follower500
Promoter600
Lover750
Fan1 000
Family

Restaurants and Spa

Your spending at restaurants and spas also earns points, whether you are staying at the hotel or not. The rate is the same as for direct bookings: 12 to 18 points per euro or dollar spent, depending on your tier.

Exclusive
Annual fee
$0 $150

No annual fee the first year

Our valuation
$150

Milesopedia first-year estimateFirst-year valueAnnual fee rebated$150Total$150Rewards on your spending are not included. The calculator that adds them from your own profile is on the card's page.

Welcome offer
First Year Annual Fee Rebate

$150 annual fee rebated

Ends Nov 4, 2026

Apply Now

on National Bank's website

With Milesopedia, take advantage of an exclusive offer: your first-year annual fees are refunded with the National Bank World Elite Mastercard. This offer is exclusively available on the Milesopedia network, from June 30 to November 4, 2026.

  • Refund of the first-year annual fee (a $150 value) for the primary cardholder. This fee is charged to your new card account, then refunded as a credit on your statement within five months of opening your account, provided it remains open and in good standing.

The National Bank World Elite Mastercard is the best Mastercard credit card offered by NBC.

With this card, you earn up to 5 points per dollar on your purchases:

  • 5 points per dollar for groceries and restaurants
  • 2 points per dollar on gas and electric recharge purchases
  • 2 points per dollar on recurring bills
  • 2 points per dollar on À la carte Travel
  • 1 point per dollar for all other purchases

And since it’s an NBC mycredit Mastercard, you can use it at Costco.

With this card, you have access to a $150 annual travel credit that you can use in any of these categories:

  • Airport parking
  • Baggage fees
  • Seat selection
  • Access to airport lounges
  • Airline ticket upgrades

What’s more, you can enjoy access to DragonPass airport lounges and unlimited access to the National Bank Lounge at Montreal-Trudeau.

Finally, Milesopedia has named the National Bank World Elite Mastercard as the Best Travel Credit Card in 2023, 2024, 2025, and 2026.

Annual fee

Primary card$150
Additional card$50

Annual income required

Individual$80,000
Household$150,000

Conversion fees

2.5%

Earning rate

  • 5xRestaurants
  • 5xGroceries
  • 2xTravel
  • 2xBills & recurring payments
  • 2xGas & EV
  • 1xAll spending

Value

1st Year Value$778
2nd Year Value$923

Card benefits

Airport lounge access$400
Travel creditsIncluded

Travel insurance

Travel medical (under 55)Up to $5,000,000 / 60 days
Travel medical (55-64)Up to $5,000,000 / 31 days
Travel medical (65+)Up to $5,000,000 / 15 days
Trip CancellationUp to $2,500
Trip InterruptionUp to $5,000
Delayed BaggageUp to $500
Lost BaggageUp to $1,000
Flight DelayUp to $500
Travel AccidentIncluded

Purchase protection

Purchase ProtectionIncluded
Extended Warranty+2 years
Mobile DeviceUp to $1,000 / 2 years
Auto Rental CollisionUp to $65,000 / 48 days

Redeeming Points

You can use your Rewards points to pay for hotel nights, meals, or spa treatments. The conversion rate is 250 Rewards points = €1 or $1 US. You must redeem a minimum of 2,500 points per transaction.

If your points do not cover the full amount, you can combine points and cash. Bookings with points are made exclusively via the website or call center.

Point Cost by Brand

Here are the starting prices per night per adult for a stay paid with Rewards points. These rates vary by occupancy, dates, and room category.

BrandRewards Points per Night (from)
Fiesta Hotels15 000
Palladium Hotels20 000
Only YOU Hotels25 000
Grand Palladium Hotels & Resorts30 000
TRS Hotels35 000
BLESS Collection Hotels60 000
Ushuaïa Ibiza Beach Hotel60 000

Webcome Package

The Webcome Package is a set of exclusive benefits for Palladium Rewards members who book via the official website or call center. It applies to hotels located in Mexico, the Dominican Republic, Jamaica, and Brazil.

  • Free Airport Transfer: Shared shuttle round-trip between the airport and hotel (except Brazil and Dominican Fiesta). Reservation 72 hours in advance.
  • Early Check-In: Room access before standard time, subject to availability.
  • Late Check-Out: Option to keep the room longer, subject to availability.
  • Free Spa Circuit: Access to the hydrotherapy circuit for the member and one guest (minimum 4-night stay).
  • Room Upgrade: To the next category, subject to availability (minimum 4-night stay, except Brazil and Dominican Fiesta).
  • Spa Discount: 15% for Follower, Promoter, and Lover tiers. 20% for Fan. Up to 40% for Family.

Additional Benefits

Beyond the Webcome Package, here are the other benefits available to all members, regardless of tier.

  • 5% Discount on Bookings: Guaranteed on all bookings via the website or call center.
  • Restaurant and Bar Discounts: 10% on spending at restaurants and bars operated by the hotel.
  • Additional Services Discounts: 10% on upgrades, day passes, and extras.
  • Point Transfers: Ability to transfer points between accounts and to partners.
  • Referral: 500 Elite and Rewards points for each referred friend (up to 5,000 points).
  • Exclusive Promotions: Access to offers reserved for members.

Palladium Travel Club

The Palladium Travel Club is the group’s exclusive membership program, designed for frequent travelers seeking the best in all-inclusive. This membership provides access to the Family tier in Palladium Rewards, the highest tier in the program.

Travel Club members enjoy benefits that go beyond the standard loyalty program. Membership allows you to obtain discounts of up to 53% on rates at Grand Palladium Hotels & Resorts in Mexico, Brazil, and the Caribbean.

Travel Club Benefits

  • Exclusive Discounts: Up to 53% off published rates, in addition to Palladium Rewards member discounts.
  • Premium Room Categories: Higher discounts on Ambassador, Signature, and Residence rooms.
  • Private Transfers: Private airport-hotel shuttles (minimum 7-night stay).
  • Early Check-In and Late Check-Out: Subject to availability.
  • Private Areas: Access to spaces reserved for members at participating hotels.
  • Personalized Concierge: Dedicated service to organize your stay.
  • Zentropia Spa: Free access to the hydrotherapy circuit and 20% discount on selected treatments.
  • À La Carte Restaurants: Unlimited priority reservations (groups of 6 maximum).
  • Infinite Indulgence® Service: Premium all-inclusive formula with à la carte restaurants, premium beverages, and entertainment.

Travel Club Destinations

The Palladium Travel Club provides access to the group’s beachfront all-inclusive resorts. Participating destinations include Mexico (Riviera Maya, Costa Mujeres, Riviera Nayarit), the Dominican Republic (Punta Cana), Jamaica (Montego Bay), and Brazil (Bahia).

Bottom Line

Palladium Hotel Group offers a range of destinations covering Europe, the Caribbean, Mexico, Brazil, and the United States. With brands ranging from family all-inclusive (Grand Palladium, Family Selection) to adults-only luxury (BLESS, TRS, Ushuaïa), the group caters to multiple traveler profiles.

The Palladium Rewards program remains accessible: free enrollment, 2,500 welcome points, and benefits from the first stay. Frequent travelers looking to maximize their loyalty will benefit from considering the Palladium Travel Club to access the Family tier and its most advantageous discounts.

Check out our page on the best credit cards for hotels to combine your rewards. To stay updated on our analyses of loyalty programs, subscribe to our newsletter.

Palladium Hotel Group — Frequently Asked Questions

What is Palladium Rewards?

Palladium Rewards is the free loyalty program of Palladium Hotel Group, launched in 2020. It allows you to earn points on stays, meals, and spa treatments, then redeem them for hotel nights or experiences. The program has 5 tiers: Follower, Promoter, Lover, Fan, and Family.

How much does enrollment in Palladium Rewards cost?

Enrollment is completely free. Simply fill out the online form on the Palladium Hotel Group website and verify your email address. You receive 2,500 Elite and Rewards points upon enrollment.

How do Elite and Rewards points work?

Elite points determine your tier in the program. They cannot be spent. Rewards points serve as payment currency: 250 Rewards points = €1 or $1 US. Direct bookings earn both types of points. Bookings through a tour operator earn Elite points only.

How many points are needed for a free night?

The number of points varies by brand. Expect from 15,000 Rewards points per night for a Fiesta Hotel, 30,000 for a Grand Palladium, 35,000 for a TRS Hotel, and 60,000 for a BLESS or Ushuaïa. These rates are per adult in standard category. They vary by dates and occupancy.

What is the Webcome Package?

The Webcome Package includes exclusive benefits for members who book directly via the website or call center. It applies to hotels in Mexico, the Dominican Republic, Jamaica, and Brazil. Benefits include: free airport transfer, early check-in, late check-out, free spa circuit, room upgrade, and spa discounts of 15 to 40% depending on tier.

Can you combine points and cash?

Yes. If your Rewards points do not cover the full amount, you can pay part with your points and the rest in cash. This option is available for stays, meals, and spa treatments. The minimum required is 2,500 Rewards points per transaction.

What is the Palladium Travel Club?

The Palladium Travel Club is the group’s exclusive membership program, designed for frequent travelers. It provides access to the Family tier in Palladium Rewards, with discounts of up to 53% on stays, private transfers, private hotel areas, and a personalized concierge. Membership is paid and separate from the free Palladium Rewards program.

In which countries does Palladium Hotel Group have hotels?

The group currently operates hotels in 6 countries: Spain (Ibiza, Menorca, Tenerife, Malaga, Madrid, Barcelona, Valencia, Seville, Peñíscola), Italy (Sicily), Mexico (Riviera Maya, Costa Mujeres, Riviera Nayarit), the Dominican Republic (Punta Cana, Santo Domingo), Jamaica (Montego Bay), and Brazil (Bahia). A seventh country, the United States (New York), will be added in late 2026 with the opening of Only YOU New York.

Can you earn points with a booking through a tour operator?

Yes, but only Elite points (no Rewards points). You earn between 500 and 1,000 Elite points per night, depending on your tier. To earn Rewards points in addition to Elite points, you must book directly via palladiumhotelgroup.com or the call center.

Do Palladium Rewards benefits apply to guests?

Yes. People sharing your room enjoy the same benefits. You can also extend benefits to a second room booked in your name for your children, parents, or family members. You also earn points on this second room.

How long does it take to receive points?

Points appear in your account within a maximum of 30 days after check-out for stays, or after the visit date for restaurants and spas. If your points are not credited, you have up to 3 months to submit a claim via the online form.

What are the 2025-2026 updates for the group?

In 2025, the group launches the Grand Palladium Select collection (Costa Mujeres, Palace Ibiza, Bávaro) and transforms The Ushuaïa Tower into The Unexpected Ibiza Hotel. In 2026, two BLESS hotels open: BLESS Ibiza The Site (replacing Hard Rock Hotel Ibiza) and BLESS Hotel Barcelona. Family Selection also expands to Punta Cana and Brazil (Imbassaí).

How do you obtain a Palladium Rewards member card?

The card is exclusively digital. After enrollment, you access your online member profile, where you can download your card to your mobile wallet. No physical copy is sent.

Is Palladium Rewards affiliated with airline loyalty programs?

Palladium Rewards offers point transfers to partners, but the program does not have direct partnerships with major airline alliances or programs like Aeroplan. Check the partners section on the official website for available transfer options. In parallel, you can consult the list of best credit cards for hotels to maximize your points when booking.