VRBO: a home rental site by owners

Updated May 8, 2026
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9/10
VRBO: a home rental site by owners - House rental
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To the point Our review of VRBO, a platform connecting owners of rental houses with people who want to stay there.

VRBO: a home rental site by owners

VRBO for Vacation Rentals by Owner was launched by an American in 1995. The company was then acquired in 2015 by Expedia, a company well known in the travel world. Since then, it has been competing with the Airbnb platform to rent apartments, cottages, houses, condos, villas and even hotels. VRBO does business in 190 countries.

The online rental site of VRBO also has a traveller’s application, 24/7 customer service in a dozen languages, a secure payment system and a Reservation Guarantee policy. American Express, Mastercard and Visa credit cards are accepted.

Finally, more than 7 million reviews have been given by its users. This shows the popularity of the VRBO system.

VRBO: a home rental site by owners - vrbo logo

Vrbo, a concept that promotes human interactions

VRBO is a platform that connects owners of rental houses with people who want to stay there often for vacations and other reasons.

Ten family members enjoyed a beautiful villa rented on the VRBO platform in Joshua Tree, California, in 2017. And this is in the context of my daughter’s wedding. 5 bedrooms, 4 bathrooms, 2 living rooms with pianos, a kitchen and a dining room to make chefs swoon. We still dream about it. Especially since there were ten of us to share the cost.

VRBO’s Safe Booking Guarantee

Cette politique est mise de l’avant par VRBO afin de protéger le client contre les annonces frauduleuses et les fausses déclarations. Elle est sans frais supplémentaire. Ainsi :

Avant le séjour :

  • La mention “hôte de choix” indique qu’une expérience hors pair vous attend et que toutes les informations et photos sur l’annonce VRBO sont fidèles à la réalité.
  • Pour prévenir toute fraude, les comptes sont certifiés, les antécédents et les annonces sont vérifiées. VRBO s’engage par ailleurs à vous rembourser si l’un de vos paiements est acheminé à une personne autre que l’hôte.
  • Enfin, si l’hôte en venait à annuler à la dernière minute, vous serez accompagné par du personnel de VRBO pour vous relocaliser dans un hébergement similaire.

Pendant le séjour :
Une équipe d’assistance est disponible en tout temps, pour toutes questions ou un besoin de trouver un nouvel hébergement.

Après le séjour :
Vous serez aidé à récupérer le dépôt de garantie avec l’aide de VRBO si l’hôte le retient à tort.

VRBO: a home rental site by owners - House rental

Register on VRBO and choose

Creating a free account for lessors on VRBO is easy to browse the site. A search bar and filters allow you to target the destinations or types of rentals you want.

VRBO: a home rental site by owners - VRBO home page

Would you like to be near a lake? In the heart of a big city to visit it? As a couple or with friends? Also, indicate the price range you are willing to pay. The offers will be displayed. You will then be able to book and communicate with the VRBO host via your vacationer account inbox.

You will find for each completed reservation:

  • the host’s contact information,
  • cancellation policy for the reservation,
  • the address of the property,
  • the security features of the property,
  • Details such as Wi-Fi instructions, access code for the front door, etc.

Then, seven days before your stay, an email containing the latest information will be sent to you by VRBO. You will also find this information in your guest account via the mobile application.

VRBO: a home rental site by owners - House rental

Cancelling / refunding a VRBO reservation

Each property has its own cancellation policy. They may vary from one ad to another. Take the time to read them carefully before booking.

To cancel a reservation, go to the “My Stays” tab and select the reservation you want to cancel. Then under “details” and “manage my reservation,” you select “cancel reservation.” The host must process your request within 24 hours. You can also communicate directly with him via the secure messaging platform.

Please note that the VRBO service fee will also be refunded if you are within the full refund period. This will be paid in the same way as the original payment, but according to the exchange rate and exchange fees charged by the banking institution. This is, of course, if the currency that was used at the time of booking is different from yours.

Using Travel Reward Points with VRBO

VRBO étant une plateforme de réservation de voyages, la plupart des émetteurs de cartes de crédit vous permettront d’appliquer vos points de récompenses sur la dépense VRBO portée à votre compte de cartes de crédit.

C’est le cas par exemple avec :

Conclusion

The VRBO platform offers a very secure service, available at any time of the day and in several languages. With the addition of its free secure booking guarantee, everything is in place for a very positive customer experience.

If you choose this type of hosting, don’t forget to use the VRBO affiliate link that Milesopedia has with this partner. It won’t cost you anything extra and it encourages our business!

VRBO: a home rental site by owners - House rental
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Brigitte
Brigitte
Brigitte, a retired healthcare professional and a devoted slow traveler, dedicates her free time to exploration and writing. With a love for unhurried journeys, she shares her expertise on points and miles, providing valuable insights for those looking to travel longer and immerse themselves deeply in every destination.
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