{"id":366375,"date":"2019-12-22T19:29:00","date_gmt":"2019-12-23T00:29:00","guid":{"rendered":"https:\/\/milesopedia.com\/news\/protea-hotel-by-marriott-kruger-gate\/"},"modified":"2025-07-29T08:25:23","modified_gmt":"2025-07-29T12:25:23","slug":"protea-hotel-by-marriott-kruger-gate","status":"publish","type":"post","link":"https:\/\/milesopedia.com\/en\/reviews\/hotels\/protea-hotel-by-marriott-kruger-gate\/","title":{"rendered":"Review&nbsp;: Protea Hotel by Marriott Kruger Gate | Marriott Bonvoy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_custom_heading el_id=&#8221;an_affordable_hotel_with_marriott_bonvoy_points&#8221; text=&#8221;An affordable hotel with Marriott Bonvoy points&#8221; google_fonts=&#8221;&#8221;][vc_column_text]The hotel <a class=\"thirstylink\" title=\"Protea Hotel by Marriott Kruger Gate\" href=\"https:\/\/milesopedia.com\/en\/go\/marriott-mqpkg\/\">Protea Hotel by Marriott Kruger Gate<\/a> is category 2 (December 2019).<\/p>\n<p>This means that it costs between 10,000 and 15,000 Marriott Bonvoy points to spend a night there.[\/vc_column_text][vc_single_image image=&#8221;72341&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221;][vc_message icon_fontawesome=&#8221;fa fa-bed&#8221; css_animation=&#8221;none&#8221;]If you use your points to stay 5 nights at this hotel, <a href=\"https:\/\/milesopedia.com\/en\/guide\/tutorials\/fifth-night-free-marriott-bonvoy\/\">you will only pay 4!<\/a> This is the case in all Marriott Bonvoy hotels, <a href=\"https:\/\/milesopedia.com\/en\/guide\/tutorials\/fifth-night-free-marriott-bonvoy\/\">read more here.<\/a>[\/vc_message][vc_column_text el_class=&#8221;checkmarks&#8221;]To earn <a class=\"wpil_keyword_link\" href=\"https:\/\/milesopedia.com\/en\/guide\/what-to-do-with-150000-marriott-bonvoy-points-for-the-2022-holidays\/\" title=\"What to do with 150,000 Marriott Bonvoy points for the 2022 holidays?\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"983\">Marriott Bonvoy<\/a> points in Canada, the easiest way is via one of these 3 credit cards:<\/p>\n<ul>\n<li><a href=\"https:\/\/milesopedia.com\/en\/credit-cards\/marriott-bonvoy-american-express-card\/\">The Marriott Bonvoy\u2122 American Express<sup>&reg;<\/sup> Card<\/a><\/li>\n<li>The <a href=\"https:\/\/milesopedia.com\/en\/credit-cards\/marriott-bonvoy-business-american-express-card\/\">Marriott Bonvoy<sup>MD<\/sup> Business American Express<sup>MD<\/sup>*<\/a> Card<\/li>\n<li>The <a href=\"https:\/\/milesopedia.com\/en\/credit-cards\/american-express-cobalt-card\/\">American Express Cobalt<sup>MD<\/sup><\/a> Card<\/li>\n<\/ul>\n<p>Each of them offers <strong>a nice welcome bonus <\/strong> and the possibility to earn Marriott Bonvoy points on each of your purchases (either directly for the card s Marriott Bonvoy, or by transfer for <a class=\"thirstylink\" title=\"The American Express Cobalt\u2122 Card\" href=\"https:\/\/milesopedia.com\/en\/credit-cards\/american-express-cobalt-card\/\">la Carte Cobalt\u1d50\u1d9c American Express<\/a>).<\/p>\n<p>You could <strong>have both Marriott Bonvoy cards<\/strong> and collect your points in your Marriott Bonvoy account![\/vc_column_text]<div class=\"wpb_content_element wpb_miles_element\">\t\t<div\n\t\t\t\tdata-template='compare'\n\t\t\t\tdata-post_type='card'\n\t\t\t\tdata-per_page='3'\n\t\t\t\tclass='deferred_container--preload container_card container_template--compare container_count--3'\n\n\t\t\t\t\t\t\t\t\tdata-tag=\"card_id\"\n\t\t\t\t\t\t\tdata-post_ids=\"267909,22624,22621\"\n\t\t\t\t\t\t\tdata-utm=\"wpb\"\n\t\t\t\t\t\t\t>\n\t\t\n    <div class=\"card card-list card-list-header\">\n        <div class=\"shimmer shimmer-bar shimmer-dark shimmer-bar--short card-specs--title\"><\/div>\n        <div class=\"shimmer shimmer-bar shimmer-dark shimmer-bar--short card-specs--title\"><\/div>\n    <\/div>\n\n\n<div class=\"card card-list\">\n\n\t<div class=\"card-list--grid\">\n\n\t\t<div class=\"card-list--card\">\n\t\t\t<div class=\"card-graphic-cta shimmer shimmer-card\"><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"card-list--title-offer\">\n\n\t\t\t<div class=\"card--title\">\n\t\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"card-list--offer\">\n\t\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div>\n\t\t\t<div class=\"card--apply\">\n\t\t\t\t<div class=\"shimmer shimmer-btn\"><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n<\/div>\n<div class=\"card card-list\">\n\n\t<div class=\"card-list--grid\">\n\n\t\t<div class=\"card-list--card\">\n\t\t\t<div class=\"card-graphic-cta shimmer shimmer-card\"><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"card-list--title-offer\">\n\n\t\t\t<div class=\"card--title\">\n\t\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"card-list--offer\">\n\t\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div>\n\t\t\t<div class=\"card--apply\">\n\t\t\t\t<div class=\"shimmer shimmer-btn\"><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n<\/div>\n<div class=\"card card-list\">\n\n\t<div class=\"card-list--grid\">\n\n\t\t<div class=\"card-list--card\">\n\t\t\t<div class=\"card-graphic-cta shimmer shimmer-card\"><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"card-list--title-offer\">\n\n\t\t\t<div class=\"card--title\">\n\t\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"card-list--offer\">\n\t\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div>\n\t\t\t<div class=\"card--apply\">\n\t\t\t\t<div class=\"shimmer shimmer-btn\"><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n<\/div>\t\t<\/div>\n\n\t\t<\/div>[vc_message message_box_color=&#8221;success&#8221; icon_fontawesome=&#8221;fa fa-gift&#8221; css_animation=&#8221;none&#8221;]If you are in a relationship (or 2 friends&#8230;), you could each apply for to these cards and then <strong>collect your points<\/strong> in one account!<\/p>\n<p>You have the right to<a href=\"https:\/\/milesopedia.com\/en\/guide\/tutorials\/transfer-your-miles-points-between-accounts\/#Le_transfert_de_points_Marriott_Bonvoy_entre_comptes\">transfer up to 100,000 Marriott Bonvoy points<\/a> from one account to another in a calendar year![\/vc_message][vc_column_text]As for <a class=\"thirstylink\" title=\"The American Express Cobalt\u2122 Card\" href=\"https:\/\/milesopedia.com\/en\/credit-cards\/american-express-cobalt-card\/\">the card  Cobalt\u1d50\u1d9c American Express<\/a>, it allows you to transfer your Membership Rewards points to Marriott Bonvoy points at a rate of 1:1.2.[\/vc_column_text][vc_single_image image=&#8221;35380&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221;][vc_column_text el_class=&#8221;checkmarks&#8221;]With the 5 membership rewards points per dollar you earn on:<\/p>\n<ul>\n<li>grocery stores<\/li>\n<li>restaurants and bars<\/li>\n<li>convenience stores<\/li>\n<li>food delivery at home<\/li>\n<\/ul>\n<p>it is like earning <strong>6 Marriott Bonvoy points per dollar!<\/strong><\/p>\n<p><a href=\"https:\/\/milesopedia.com\/en\/avis\/cartes-credit\/cobalt-card-best-card-canada\/\">It&#8217;s the travel hacker&#8217;s favourite card in Canada.<\/a>[\/vc_column_text]<div class=\"wpb_content_element wpb_miles_element\">\t\t<div\n\t\t\t\tdata-template='l'\n\t\t\t\tdata-post_type='card'\n\t\t\t\tdata-per_page='1'\n\t\t\t\tclass='deferred_container--preload container_card container_template--l container_count--1'\n\n\t\t\t\t\t\t\t\t\tdata-tag=\"card_id\"\n\t\t\t\t\t\t\tdata-post_ids=\"22621\"\n\t\t\t\t\t\t\tdata-utm=\"wpb\"\n\t\t\t\t\t\t\t>\n\t\t<div class=\"card\">\n\t<div class=\"card--grid\">\n\n\t\t<div class=\"card--img-outer\">\n\t\t\t<div class=\"card--img\">\n\t\t\t\t<div class=\"shimmer shimmer-card\"><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"card--title-offer-selling\">\n\t\t\t<div class=\"card--title-offer\">\n\t\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"card--selling-points\">\n\t\t\t\t<div class=\"shimmer shimmer-bar shimmer-bar--short\"><\/div>\n\t\t\t\t<div class=\"shimmer shimmer-bar shimmer-bar--short\"><\/div>\n\t\t\t\t<div class=\"shimmer shimmer-bar shimmer-bar--short\"><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"card--apply\">\n\t\t\t<div class=\"apply-btn\">\n\t\t\t\t<div class=\"shimmer shimmer-btn\"><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n<\/div>\t\t<\/div>\n\n\t\t<\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading el_id=&#8221;our_opinion_about_protea_hotel_by_marriott_kruger_gate&#8221; text=&#8221;Our opinion about Protea Hotel by Marriott Kruger Gate&#8221; google_fonts=&#8221;&#8221;][vc_column_text el_class=&#8221;checkmarks&#8221;]After 3 nights in our <a href=\"https:\/\/milesopedia.com\/en\/reviews\/hotels\/airbnb-phalaborwa-south-africa\/\">airbnb rental of Phalaborwa<\/a>, we are now at the <a class=\"thirstylink\" title=\"Protea Hotel by Marriott Kruger Gate\" href=\"https:\/\/milesopedia.com\/en\/go\/marriott-mqpkg\/\">Protea Hotel by Marriott Kruger Gate<\/a> for 2 nights.[\/vc_column_text][vc_single_image image=&#8221;72459&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading el_id=&#8221;location&#8221; text=&#8221;Location&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; google_fonts=&#8221;&#8221;][vc_row_inner][vc_column_inner][vc_column_text el_class=&#8221;checkmarks&#8221;]We chose to stay at the <a class=\"thirstylink\" title=\"Protea Hotel by Marriott Kruger Gate\" href=\"https:\/\/milesopedia.com\/en\/go\/marriott-mqpkg\/\">Protea Hotel by Marriott Kruger Gate<\/a> car:<\/p>\n<ul>\n<li>it is perfectly located to visit the South of the Kruger Park.<\/li>\n<li>it only cost us 10,000 points (category 2 in low season).<\/li>\n<li>it has large family rooms, convenient with children<\/li>\n<\/ul>\n<p>Its address: On the Sabi River at the Paul Kruger Gate, Portia Shabangu Road, Kruger National Park, Skukuza 1350 South Africa[\/vc_column_text]\n<div id='mb_shortcode_post_map'\n\t style='width: 100%; height: 300px;'><\/div>\n[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading el_id=&#8221;arrival&#8221; text=&#8221;Arrival&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; google_fonts=&#8221;&#8221;][vc_column_text el_class=&#8221;checkmarks&#8221;]Upon arrival, we dropped off our luggage at the entrance and parked in the parking lot right in front of the reception.[\/vc_column_text][vc_single_image image=&#8221;72463&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72461&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_column_text el_class=&#8221;checkmarks&#8221;]When we checked in around 6pm, after a day on the road from Phalaborwa (God&#8217;s Window among others) our rooms were obviously ready. The reception desk informs us of our advantages with the Titanium Elite status of Marriott Bonvoy:<strong> a free drink at the bar and free breakfasts.<\/strong><\/p>\n<p>With the points, we had booked the basic room with a king bed and a sofa bed. Thanks to the Titanium Elite status, we have been <strong>classified in the category &#8220;Larger room&#8221;<\/strong>. These are more modern, but do not include a sofa bed.<\/p>\n<p>Since we had two bedrooms, it wasn&#8217;t a problem.[\/vc_column_text][vc_single_image image=&#8221;72465&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72485&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_column_text el_class=&#8221;checkmarks&#8221;]The hotel is largely built on stilts. The reception is therefore in an open area.[\/vc_column_text][vc_single_image image=&#8221;72467&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_column_text el_class=&#8221;checkmarks&#8221;]Reception will deduct ZAR 1,000 from my credit card to &#8220;cover possible meal expenses&#8221;. At the time of departure, not having used up all of this 1,000 ZAR, I will be asked to fill out a refund form for the remaining amount which will be credited to my credit card.<\/p>\n<p>Rather strange method, but why not&#8230; I&#8217;ve been paid back a lot since then.<\/p>\n<p>Next to the reception is a cafe.[\/vc_column_text][vc_single_image image=&#8221;72469&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_column_text el_class=&#8221;checkmarks&#8221;]A souvenir shop is also present.[\/vc_column_text][vc_single_image image=&#8221;72483&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_column_text el_class=&#8221;checkmarks&#8221;]The other areas of the lobby, with a local weather station&nbsp;:)[\/vc_column_text][vc_single_image image=&#8221;72477&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72481&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72495&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_column_text el_class=&#8221;checkmarks&#8221;]We will head for our rooms, 426 and 427, located quite far from the reception, but close to the swimming pool and the restaurant.[\/vc_column_text][vc_single_image image=&#8221;72493&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_column_text el_class=&#8221;checkmarks&#8221;]Along the way, we&#8217;ll come across every kind of insect you can imagine. No wonder we&#8217;re in the middle of nature![\/vc_column_text][vc_single_image image=&#8221;72503&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading el_id=&#8221;the_room&#8221; text=&#8221;The room&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; google_fonts=&#8221;&#8221;][vc_column_text el_class=&#8221;checkmarks&#8221;]Our two rooms were identical.[\/vc_column_text][vc_single_image image=&#8221;72509&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72513&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_column_text el_class=&#8221;checkmarks&#8221;]The bedding and sheets were very comfortable. The King Size bed will accommodate my mother and our two children.[\/vc_column_text][vc_single_image image=&#8221;72511&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_column_text el_class=&#8221;checkmarks&#8221;]Our originally chosen room had a sofa bed. This couch is not a couch. As said in the introduction, it won&#8217;t be a problem, but it would have been appreciated if the reception would have informed us of this <strong>before we arrived in the room<\/strong>.[\/vc_column_text][vc_single_image image=&#8221;72515&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_column_text el_class=&#8221;checkmarks&#8221;]We appreciate the decoration and the choice of materials that go well with the &#8220;Safari&#8221; atmosphere.[\/vc_column_text][vc_single_image image=&#8221;72517&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_column_text el_class=&#8221;checkmarks&#8221;]A coffee maker is present. However, on the second day, the coffee bags will not be replaced and the cups will not be cleaned. An example &#8211; among many others &#8211; of the <strong>lack of service of this hotel during our visit.<\/strong>[\/vc_column_text][vc_single_image image=&#8221;72519&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_column_text el_class=&#8221;checkmarks&#8221;]In the buffet, a refrigerator containing 2 bottles of water.[\/vc_column_text][vc_single_image image=&#8221;72521&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_column_text el_class=&#8221;checkmarks&#8221;]In front of the bed, a large television and a desk&#8230; without a chair. However, international (European-type) catches are appreciated. There are also USB sockets at the head of the bed.[\/vc_column_text][vc_single_image image=&#8221;72523&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72527&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_column_text el_class=&#8221;checkmarks&#8221;]In the entrance hall, a large cupboard with a safe.[\/vc_column_text][vc_single_image image=&#8221;72505&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72507&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_column_text el_class=&#8221;checkmarks&#8221;]On the desk, a welcome gift: 2 bracelets of local manufacture.[\/vc_column_text][vc_single_image image=&#8221;72525&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_column_text el_class=&#8221;checkmarks&#8221;]Efficient &#8211; and quiet &#8211; air conditioning is present, as well as a ceiling fan above the bed.[\/vc_column_text][vc_single_image image=&#8221;72529&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading el_id=&#8221;the_bathroom&#8221; text=&#8221;The bathroom&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; google_fonts=&#8221;&#8221;][vc_column_text el_class=&#8221;checkmarks&#8221;]The bathroom has a bathtub and a separate shower, as well as a limited number of hygiene products.[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;72533&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72531&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;72535&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_message color=&#8221;danger&#8221; message_box_color=&#8221;danger&#8221; icon_fontawesome=&#8221;fas fa-times&#8221;]There too, a bad note regarding service. There was a single tube of shampoo \/ bath \/ shower product. And, although empty on the first day, it will not be replaced on the second day. In every one of our rooms. We&#8217;ll have to beg for another one, with a maid expecting a tip for bringing it to us.<\/p>\n<p>In conclusion, you will find the answer of the hotel and Marriott Bonvoy.[\/vc_message][vc_custom_heading el_id=&#8221;the_terrace&#8221; text=&#8221;The terrace&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; google_fonts=&#8221;&#8221;][vc_column_text el_class=&#8221;checkmarks&#8221;]In front of our room, a small terrace with 2 seats and a table.[\/vc_column_text][vc_single_image image=&#8221;72539&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72541&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading el_id=&#8221;hotel_amenities&#8221; text=&#8221;Hotel amenities&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; google_fonts=&#8221;&#8221;][vc_custom_heading el_id=&#8221;the_bar&#8221; text=&#8221;The bar&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; google_fonts=&#8221;&#8221;][vc_column_text el_class=&#8221;checkmarks&#8221;]Opposite the Kruger Park, there is a bar with an adult pool. This is a particularly pleasant place to relax.[\/vc_column_text][vc_single_image image=&#8221;72599&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72615&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72617&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_column_text el_class=&#8221;checkmarks&#8221;]There are also observation posts where it is possible to settle down for a drink or a meal.[\/vc_column_text][vc_single_image image=&#8221;72621&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72623&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_column_text el_class=&#8221;checkmarks&#8221;]This is also a great place in the evening to listen to the Kruger Park activity![\/vc_column_text][vc_single_image image=&#8221;72597&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_message color=&#8221;danger&#8221; message_box_color=&#8221;danger&#8221; icon_fontawesome=&#8221;fas fa-times&#8221;]However, there too, <strong>the service is not up to the task<\/strong>. We&#8217;ll have to pick up a menu ourselves, go and order at the bar (although several waiters are present). And claiming several times the bill&#8230; which will not be correct (charged drinks, despite our free drink coupons, it will take the intervention of a manager to correct this)!<\/p>\n<p>In conclusion, you will find the answer of the hotel and Marriott Bonvoy.[\/vc_message][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading el_id=&#8221;the_restaurant&#8221; text=&#8221;The restaurant&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; google_fonts=&#8221;&#8221;][vc_column_text el_class=&#8221;checkmarks&#8221;]At the center of the hotel, a very pleasant buffet restaurant in the evening.[\/vc_column_text][vc_single_image image=&#8221;72543&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72545&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72547&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_column_text el_class=&#8221;checkmarks&#8221;]Provide mosquito repellent&nbsp;;)[\/vc_column_text][vc_single_image image=&#8221;72549&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text el_class=&#8221;checkmarks&#8221;]The buffet is divided into 2 sections.<\/p>\n<p>First of all cold dishes in an air-conditioned room.[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text el_class=&#8221;checkmarks&#8221;]Some of the entries:[\/vc_column_text][vc_single_image image=&#8221;72551&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72555&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72557&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72559&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72561&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text el_class=&#8221;checkmarks&#8221;]The rest of the appetizers with the desserts:[\/vc_column_text][vc_single_image image=&#8221;72563&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72565&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72569&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72553&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72567&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text el_class=&#8221;checkmarks&#8221;]Then the hot dishes:[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;72571&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72573&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72575&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72577&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72579&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72581&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;72583&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72585&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72587&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72589&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72591&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72593&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading el_id=&#8221;pools&#8221; text=&#8221;Pools&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; google_fonts=&#8221;&#8221;][vc_column_text el_class=&#8221;checkmarks&#8221;]The hotel has two swimming pools.<\/p>\n<p>One rather oriented for children (with a small pool):[\/vc_column_text][vc_single_image image=&#8221;72607&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72609&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72611&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_column_text el_class=&#8221;checkmarks&#8221;]And another one with overflow for adults located near the bar and facing the Kruger Park.[\/vc_column_text][vc_single_image image=&#8221;72605&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72595&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_message color=&#8221;danger&#8221; message_box_color=&#8221;danger&#8221; icon_fontawesome=&#8221;fas fa-times&#8221;]Unfortunately, there too, <strong>service was lacking<\/strong>. Towels had to be fetched (the attendant preferred to be on the phone rather than at the customer service desk). And towels used by other guests were not removed, nor were empty glasses.<\/p>\n<p>In conclusion, you will find the answer of the hotel and Marriott Bonvoy.[\/vc_message][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading el_id=&#8221;a_playground_for_children&#8221; text=&#8221;A playground for children&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; google_fonts=&#8221;&#8221;][vc_column_text el_class=&#8221;checkmarks&#8221;]Pleasant for families, this children&#8217;s playground is located next to the parking lot.[\/vc_column_text][vc_single_image image=&#8221;72673&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_column_text el_class=&#8221;checkmarks&#8221;]A miniature golf course is present: too bad, nobody will be able to tell us where to find the sticks and balls![\/vc_column_text][vc_single_image image=&#8221;72675&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_column_text el_class=&#8221;checkmarks&#8221;]There is also a tennis court nearby.[\/vc_column_text][vc_single_image image=&#8221;72677&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_column_text el_class=&#8221;checkmarks&#8221;]As well as a giant chess set.[\/vc_column_text][vc_single_image image=&#8221;72679&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading el_id=&#8221;a_gym&#8221; text=&#8221;A gym&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; google_fonts=&#8221;&#8221;][vc_column_text el_class=&#8221;checkmarks&#8221;]There&#8217;s a gym, but no towel or water.[\/vc_column_text][vc_single_image image=&#8221;72669&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72671&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading el_id=&#8221;a_spa&#8221; text=&#8221;A spa&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; google_fonts=&#8221;&#8221;][vc_column_text el_class=&#8221;checkmarks&#8221;]A massage and spa service is available.[\/vc_column_text][vc_single_image image=&#8221;72491&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72489&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading el_id=&#8221;breakfast&#8221; text=&#8221;Breakfast&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; google_fonts=&#8221;&#8221;][vc_column_text el_class=&#8221;checkmarks&#8221;]Breakfast is buffet style.[\/vc_column_text][vc_single_image image=&#8221;72629&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72631&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_column_text el_class=&#8221;checkmarks&#8221;]Here are the different dishes:[\/vc_column_text][vc_single_image image=&#8221;72637&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72639&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72641&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72643&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_column_text el_class=&#8221;checkmarks&#8221;]Cold dishes: fruit, cold cuts, cheeses, cereals and juices.[\/vc_column_text][vc_single_image image=&#8221;72645&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72649&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72647&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72651&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_column_text el_class=&#8221;checkmarks&#8221;]The hot dishes:[\/vc_column_text][vc_single_image image=&#8221;72653&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72655&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72657&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72659&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72661&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72665&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72663&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_column_text el_class=&#8221;checkmarks&#8221;]An excellent breakfast that will allow us to skip lunch! A it was free, thanks to our Titanium status (also complimentary to Platinum members).[\/vc_column_text][vc_single_image image=&#8221;72667&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][vc_single_image image=&#8221;72635&#8243; img_size=&#8221;large&#8221; add_caption=&#8221;yes&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; ][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading el_id=&#8221;bottom_line&#8221; text=&#8221;Bottom Line&#8221; google_fonts=&#8221;&#8221;][vc_column_text]The facilities of the hotel <a class=\"thirstylink\" title=\"Protea Hotel by Marriott Kruger Gate\" href=\"https:\/\/milesopedia.com\/en\/go\/marriott-mqpkg\/\">Protea Hotel by Marriott Kruger Gate<\/a> are excellent. However, as you may have read in my comments, the service left much to be desired during our visit.<\/p>\n<p>In my room, I tried to call room service and reception several times: without success. When I was at the reception desk, you could hear the phone ringing and not a single employee bothered to pick it up.<\/p>\n<p>This is unfortunate because the hotel itself is of a good standard! Most importantly, it is located only 200 meters from the entrance to the Kruger Park, making it a prime location for touring the southern part of the Park.<\/p>\n<p>I&#8217;d recommend this hotel for its access to the Park and its low cost in points, but know what to expect in terms of service! <strong>Read below for the hotel&#8217;s and Marriott Bonvoy&#8217;s response on this point<\/strong>.<\/p>\n<p>To easily earn Marriott Bonvoy points, here&#8217;s the current offer on <a class=\"thirstylink\" title=\"Marriott Bonvoy\u2122 American Express<sup>&reg;<\/sup> Card\" href=\"https:\/\/milesopedia.com\/en\/credit-cards\/marriott-bonvoy-american-express-card\/\">the Marriott BonvoyTM American Express<sup>MD<\/sup> Card<\/a>:[\/vc_column_text]<div class=\"wpb_content_element wpb_miles_element\">\t\t<div\n\t\t\t\tdata-template='l'\n\t\t\t\tdata-post_type='card'\n\t\t\t\tdata-per_page='1'\n\t\t\t\tclass='deferred_container--preload container_card container_template--l container_count--1'\n\n\t\t\t\t\t\t\t\t\tdata-tag=\"card_id\"\n\t\t\t\t\t\t\tdata-post_ids=\"267909\"\n\t\t\t\t\t\t\tdata-utm=\"wpb\"\n\t\t\t\t\t\t\t>\n\t\t<div class=\"card\">\n\t<div class=\"card--grid\">\n\n\t\t<div class=\"card--img-outer\">\n\t\t\t<div class=\"card--img\">\n\t\t\t\t<div class=\"shimmer shimmer-card\"><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"card--title-offer-selling\">\n\t\t\t<div class=\"card--title-offer\">\n\t\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"card--selling-points\">\n\t\t\t\t<div class=\"shimmer shimmer-bar shimmer-bar--short\"><\/div>\n\t\t\t\t<div class=\"shimmer shimmer-bar shimmer-bar--short\"><\/div>\n\t\t\t\t<div class=\"shimmer shimmer-bar shimmer-bar--short\"><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"card--apply\">\n\t\t\t<div class=\"apply-btn\">\n\t\t\t\t<div class=\"shimmer shimmer-btn\"><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n<\/div>\t\t<\/div>\n\n\t\t<\/div>[vc_custom_heading el_id=&#8221;answers_from_marriott_bonvoy_and_the_hotel&#8221; text=&#8221;Answers from Marriott Bonvoy and the hotel&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; google_fonts=&#8221;&#8221;][vc_column_text]Faced with various disappointments, I wrote a note to Marriott Bonvoy about my experience<a target=\"_blank\" href=\"https:\/\/www.marriott.com\/marriott\/contact.mi\"> through this page<\/a>.<\/p>\n<p>48 hours after my claim, here is the answer made by Marriott Bonvoy:<\/p>\n<blockquote><p>Thank you for taking the time to contact us concerning your recent stay at the <span class=\"il\">Protea<\/span> Hotel Kruger Gate.<\/p>\n<p>I am sorry for your disappointing experiences with the hotel. I can certainly understand your frustration, especially as a dedicated Marriott Bonvoy Titanium Elite member.<\/p>\n<p>As a gesture of goodwill, with my sincerest apology for your experience,<strong> I have requested 15,000 points be deposited into your Marriott Bonvoy account<\/strong> within five business days. While I know nothing can make up for your inconvenience, I hope these points will allow us another opportunity to provide you with the excellent service expected from Marriott.<\/p>\n<p>Please let me assure you <strong>I have documented your comments about the unhelpful upgrades and the Housekeeping issues. Also, the poor service at the bar, pool, restaurant, and the Front Desk were also noted in a formal case.<\/strong>  Kindly know the hotel management team will review the details and ensure this experience is addressed. Additionally, these cases serve as more than a complaint, but also as a learning opportunity for our hotels to excel in customer service and perform within our high standards.<\/p>\n<p>Thank you again for your feedback, Mr. Neighbour, and we truly appreciate your continued loyalty as a Titanium Elite member. We look forward to welcoming you on your next stay with us, so we may have the chance to regain your faith in Marriott. Please let us know there should be anything further we can assist you with, as we would be more than happy to follow up with any continued concerns you may have.<\/p>\n<pre>Marriott Bonvoy<\/pre>\n<\/blockquote>\n<p>[\/vc_column_text][vc_column_text]This is a nice gesture made by Marriott Bonvoy, knowing that our stay cost 40,000 points (2 rooms at 10,000 points per night).<\/p>\n<p>48 hours after this response from Marriott Bonvoy customer service, I received another response from the hotel:<\/p>\n<blockquote>\n<p style=\"font-weight: 400\">I have been contacted by the Marriott Customer Care and they have raised all your matters with regards to your recent stay with us, I do thank you for raising the matters as we will never know where we lack if matters are not brought to our attention but it should never take our Elite Members to raise this to us and therefore we do sincerely apologise.<\/p>\n<p style=\"font-weight: 400\"><strong>I have shared all matters to all the Departmental Heads<\/strong>. We have all had a meeting and we are busy resolving all the matters brought to our attention.<\/p>\n<p style=\"font-weight: 400\"><strong>The Food and Beverage Manager had a meeting with her entire team with regards to the pool bar and restaurant service<\/strong>.<\/p>\n<p style=\"font-weight: 400\">I had a staff meeting with my housekeeping and front desk team. <strong>The service you have received was not what we adhere to at the hotel<\/strong> and we always want to provide our GUEST with the best service and our service standards are much higher than what you experienced , we clearly lacked to ensure you were taken care of this time.<\/p>\n<p style=\"font-weight: 400\"><strong>I have posted 12500 points back to your account<\/strong> , please accept our sincerest apologies for the service you had to experience during your stay with us <strong>as training has been re-implemented in all departments to ensure the TEAM does not lack in this area<\/strong>.<\/p>\n<p style=\"font-weight: 400\">We do hope that whenever travels brings you back to the Kruger National Park that you would please consider us staying with us again.<\/p>\n<pre>Protea Hotel by Marriott Kruger Gate<\/pre>\n<\/blockquote>\n<p>[\/vc_column_text][vc_column_text]I hope that my stay and my complaints will significantly improve the service in this hotel! Feel free to comment on your experience if you stay here in the future![\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Here is our report following our stay in the Protea Hotel by Marriott Kruger Gate in South Africa, obtained with Marriott Bonvoy 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obtained with Marriott Bonvoy points.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/milesopedia.com\/en\/reviews\/hotels\/protea-hotel-by-marriott-kruger-gate\/\" \/>\n<meta property=\"og:site_name\" content=\"Milesopedia\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/milesopedia\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/milesopedia\" \/>\n<meta property=\"article:published_time\" content=\"2019-12-23T00:29:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-29T12:25:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/milesopedia.com\/wp-content\/uploads\/2019\/12\/protea-hotel-by-marriott-kruger-gate-01.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"1067\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jean-Maximilien Voisine\" \/>\n<meta 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