{"id":300179,"date":"2025-02-27T08:00:00","date_gmt":"2025-02-27T13:00:00","guid":{"rendered":"https:\/\/milesopedia.com\/news\/family-sharing-aeroplan-suspension\/"},"modified":"2025-03-26T17:09:37","modified_gmt":"2025-03-26T21:09:37","slug":"family-sharing-aeroplan-suspension","status":"publish","type":"post","link":"https:\/\/milesopedia.com\/en\/news\/programs\/family-sharing-aeroplan-suspension\/","title":{"rendered":"Aeroplan Family sharing: Resuming with account verification"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row el_class=&#8221;checkmarks&#8221;][vc_column][vc_custom_heading text=&#8221;Aeroplan Family Sharing Is Back&#8221; css=&#8221;&#8221; el_id=&#8221;aeroplan_family_sharing_is_back&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Good news! <a href=\"https:\/\/milesopedia.com\/en\/guide\/tutorials\/air-canada-aeroplan-family-sharing\/\" target=\"_blank\" rel=\"noopener\"> Aeroplan family sharing is back .<\/a> This very useful feature of the <a href=\"https:\/\/milesopedia.com\/en\/reward-program\/aeroplan\/\" target=\"_blank\" rel=\"noopener\">Aeroplan<\/a> program had been suspended since August 2023 due to misuse. <\/p>\n<p>To address the issue and access Family Sharing, a mandatory action will be required. Starting today, you must be a <strong>verified Aeroplan member<\/strong> to create a shared Family Sharing account, join one, invite members to join, or modify privileges within the shared account. <\/p>\n<p>Air Canada is strengthening the security of the Aeroplan program by introducing a new account verification process. The <a href=\"https:\/\/www.aircanada.com\/ca\/en\/aco\/home\/aeroplan\/your-aeroplan\/identity-verification.html#\/\" target=\"_blank\" rel=\"noopener\"> Aeroplan account verification<\/a> process makes it possible to&nbsp;: <\/p>\n<ul>\n<li>Enhance the security of your account<\/li>\n<li>Access family sharing and other features;<\/li>\n<li>Prevent unauthorized access and the fraudulent exchange of points.<\/li>\n<\/ul>\n<p>Check your Aeroplan account, under Family Sharing. You may already be verified! <\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;434467&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;]<div class=\"wpb_content_element wpb_miles_element\">\t\t<div\n\t\t\t\tdata-template='s-h'\n\t\t\t\tdata-post_type='post'\n\t\t\t\tdata-per_page='4'\n\t\t\t\tclass='deferred_container--preload container_post container_template--s-h container_count--1'\n\n\t\t\t\t\t\t\t\t\tdata-tag=\"post_id\"\n\t\t\t\t\t\t\tdata-post_ids=\"96033\"\n\t\t\t\t\t\t\t>\n\t\t<article class=\"post-preview\">\n\t<div class=\"post-preview-thumbnail\">\n\t\t<div class=\"shimmer shimmer-image\"><\/div>\n\t<\/div>\n\t<div class=\"post-preview-content\">\n\t\t<div class=\"simmer-bar-group\">\n\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/article>\t\t<\/div>\n\n\t\t<\/div>[vc_custom_heading text=&#8221;How to Become a Verified Aeroplan Member&#8221; css=&#8221;&#8221; el_id=&#8221;how_to_become_a_verified_aeroplan_member&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>The first step is to confirm your cell phone number and activate 2-factor authentication, in the <strong>My Aeroplan<\/strong> section, then in the <strong>Family Sharing<\/strong> tab.<\/p>\n<p>The second step is to validate your identity with one of the options below. Here are the easy options, where your identity is automatically verified: <\/p>\n<ul>\n<li>If you have taken 2 Air Canada flights in 2 separate bookings within the last 5 years;<\/li>\n<li>If you are the primary cardholder of a <a href=\"https:\/\/milesopedia.com\/en\/best-credit-cards-in-canada\/aeroplan\/\" target=\"_blank\" rel=\"noopener\">co-branded Aeroplan credit card<\/a> that is correctly linked to your own Aeroplan account.<\/li>\n<\/ul>\n<p>Then, the verification process may take up to a week after completing your second flight or linking your Aeroplan credit card. Full <a href=\"https:\/\/www.aircanada.com\/ca\/en\/aco\/home\/aeroplan\/your-aeroplan\/identity-verification.html#\/\" target=\"_blank\" rel=\"noopener\">details are on the Air Canada page<\/a>.<\/p>\n<p>[\/vc_column_text]<div class=\"wpb_content_element wpb_miles_element\">\t\t<div\n\t\t\t\tdata-template='compare'\n\t\t\t\tdata-post_type='card'\n\t\t\t\tdata-per_page='4'\n\t\t\t\tclass='deferred_container--preload container_card container_template--compare container_count--2'\n\n\t\t\t\t\t\t\t\t\tdata-tag=\"card_id\"\n\t\t\t\t\t\t\tdata-post_ids=\"100492,108763\"\n\t\t\t\t\t\t\tdata-utm=\"wpb\"\n\t\t\t\t\t\t\t>\n\t\t\n    <div class=\"card card-list card-list-header\">\n        <div class=\"shimmer shimmer-bar shimmer-dark shimmer-bar--short card-specs--title\"><\/div>\n        <div class=\"shimmer shimmer-bar shimmer-dark shimmer-bar--short card-specs--title\"><\/div>\n    <\/div>\n\n\n<div class=\"card card-list\">\n\n\t<div class=\"card-list--grid\">\n\n\t\t<div class=\"card-list--card\">\n\t\t\t<div class=\"card-graphic-cta shimmer shimmer-card\"><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"card-list--title-offer\">\n\n\t\t\t<div class=\"card--title\">\n\t\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"card-list--offer\">\n\t\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div>\n\t\t\t<div class=\"card--apply\">\n\t\t\t\t<div class=\"shimmer shimmer-btn\"><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n<\/div>\n<div class=\"card card-list\">\n\n\t<div class=\"card-list--grid\">\n\n\t\t<div class=\"card-list--card\">\n\t\t\t<div class=\"card-graphic-cta shimmer shimmer-card\"><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"card-list--title-offer\">\n\n\t\t\t<div class=\"card--title\">\n\t\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"card-list--offer\">\n\t\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div>\n\t\t\t<div class=\"card--apply\">\n\t\t\t\t<div class=\"shimmer shimmer-btn\"><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n<\/div>\t\t<\/div>\n\n\t\t<\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Additionally, there is an option to verify your identity in person at three airports during the following hours: daily from 10 AM to 3 PM at Montr\u00e9al-Trudeau International Airport (YUL) and Chicago O\u2019Hare International Airport (ORD). Also, daily from 8 AM to 1 PM at Charles de Gaulle Airport (CDG), except on public holidays and during busy periods in March, July, and December. The processing time for this option may take up to 4 weeks.  <\/p>\n<p>The final option is instant verification, and your identity will be verified using facial recognition technology. You&#8217;ll need: <\/p>\n<ul>\n<li>A photo of a valid government-issued ID (driver&#8217;s license, passport or NEXUS card);<\/li>\n<li>Take a <em>selfie <\/em>to compare with the photo on your identification document.<\/li>\n<\/ul>\n<p>If your government-issued ID is verified, the information it contains matches your Aeroplan profile, and your selfie matches the photo on the ID you provided, your identity is verified. The processing time for instant verification is a few minutes. <\/p>\n<p>Regardless of the option chosen, you will only need to do this once as long as you remain an Aeroplan member. You will receive a confirmation email once your account has been verified. <\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Those wishing to <a href=\"https:\/\/milesopedia.com\/en\/guide\/tutorials\/air-canada-aeroplan-family-sharing\/\">create a family share<\/a> with their Aeroplan points will have to wait, as the creation of new accounts has been temporarily suspended by Aeroplan. We don&#8217;t know when it will return. <\/p>\n<p>Here is the message we received from Air Canada:<\/p>\n<blockquote>\n<p>We wanted to inform you that due to an increase in misuse related to Family Sharing, we have suspended the ability to create new Family Sharing accounts, including by phone with an Aeroplan representative. This is temporary and will not affect existing Family Sharing accounts, including the ability to add and remove members. <\/p>\n<p>We know how important this feature is for our members, so rather than making hasty changes, we are taking the time to address it the right way. This may take several weeks, but our goal is to restore the ability to create new Family Sharing accounts as soon as possible. <\/p>\n<\/blockquote>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p>We don&#8217;t have more details about the misuse related to Family Sharing, but it&#8217;s easy to imagine that attempts at fraud might be responsible for this service interruption.<\/p>\n<p>The good news is that current users of Family Sharing can continue to use this feature without worry. If you were planning to collect your points with family or friends, you&#8217;ll have to wait a little longer.<\/p>\n<p>That said, nothing is stopping you from continuing to earn Aeroplan points, for example, by signing up for the <a title=\"TD<sup>&reg;<\/sup> Aeroplan<sup>&reg;<\/sup> Visa Infinite* Card\" href=\"https:\/\/milesopedia.com\/en\/go\/td-aeroplan-visa-infinite-card\/\" rel=\"noindex\">TD<sup>&reg;<\/sup> Aeroplan<sup>&reg;<\/sup> Visa Infinite* Card<\/a> which offers a generous welcome bonus, or by taking advantage of <a href=\"https:\/\/milesopedia.com\/en\/recompenses\/offres-speciales\/estore-aeroplan-apple-offer\/\">this limited-time offer from Apple.ca<\/a>!<\/p>\n<p>Additionally, each Aeroplan member can book their own ticket and then ask customer service to link the reservations afterwards.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=&#8221;Why Verify Your Aeroplan Account?&#8221; css=&#8221;&#8221; el_id=&#8221;why_verify_your_aeroplan_account_&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>It is important to note that all members who want to join a Family Sharing group must be verified. In addition, a Aeroplan member must have been a member for at least 6 months to join a Family Sharing program.<\/p>\n<p>However, Aeroplan identity verification is not mandatory.<\/p>\n<p>If your account is not verified, it&#8217;s not a problem. You will continue to travel with Air Canada and earn and redeem Aeroplan points as usual. However, you will not be able to access certain features such as Family Sharing.  <\/p>\n<p>If you don&#8217;t have the Family Sharing feature, each Aeroplan member will need to book their own ticket and then ask customer service to link the reservations afterwards.<\/p>\n<p>[\/vc_column_text]<div class=\"wpb_content_element wpb_miles_element\">\t\t<div\n\t\t\t\tdata-template='m-h'\n\t\t\t\tdata-post_type='card'\n\t\t\t\tdata-per_page='4'\n\t\t\t\tclass='deferred_container--preload container_card container_template--m-h container_count--1'\n\n\t\t\t\t\t\t\t\t\tdata-tag=\"card_id\"\n\t\t\t\t\t\t\tdata-post_ids=\"100492\"\n\t\t\t\t\t\t\tdata-utm=\"wpb\"\n\t\t\t\t\t\t\t>\n\t\t<div class=\"card\">\n\t<div class=\"card--grid\">\n\n\t\t<div class=\"card--img-outer\">\n\t\t\t<div class=\"card--img\">\n\t\t\t\t<div class=\"shimmer shimmer-card\"><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"card--title-offer-selling\">\n\t\t\t<div class=\"card--title-offer\">\n\t\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"card--selling-points\">\n\t\t\t\t<div class=\"shimmer shimmer-bar shimmer-bar--short\"><\/div>\n\t\t\t\t<div class=\"shimmer shimmer-bar shimmer-bar--short\"><\/div>\n\t\t\t\t<div class=\"shimmer shimmer-bar shimmer-bar--short\"><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"card--apply\">\n\t\t\t<div class=\"apply-btn\">\n\t\t\t\t<div class=\"shimmer shimmer-btn\"><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n<\/div>\t\t<\/div>\n\n\t\t<\/div><div class=\"wpb_content_element wpb_miles_element\">\t\t<div\n\t\t\t\tdata-template='s'\n\t\t\t\tdata-post_type='post'\n\t\t\t\tdata-per_page='4'\n\t\t\t\tclass='deferred_container--preload container_post container_template--s container_count--1'\n\n\t\t\t\t\t\t\t\t\tdata-tag=\"post_id\"\n\t\t\t\t\t\t\tdata-post_ids=\"299607,194291\"\n\t\t\t\t\t\t\t>\n\t\t<article class=\"post-preview\">\n\t<div class=\"post-preview-thumbnail\">\n\t\t<div class=\"shimmer shimmer-image\"><\/div>\n\t<\/div>\n\t<div class=\"post-preview-content\">\n\t\t<div class=\"simmer-bar-group\">\n\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/article>\t\t<\/div>\n\n\t\t<\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>The creation of Aeroplan family sharing accounts has resumed, with a new security measure required beforehand.<\/p>","protected":false},"author":127,"featured_media":434343,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[48419],"tags":[],"mc_loyalty_program":[741],"class_list":["post-300179","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-programs","mc_loyalty_program-aeroplan-en","mc_market-all-of-canada"],"acf":{"mc_approved_badge":false,"mc_card_used":"","mc_featured_card_specific":100492,"mc_hide_featured_card":false,"mc_post_checklist":{"mc_post_checklist_true":null,"mc_post_checklist_false":null}},"yoast_head":"<!-- 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Canada\"},\"image\":{\"@id\":\"https:\\\/\\\/milesopedia.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/milesopedia\",\"https:\\\/\\\/x.com\\\/milesopedia\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/milesopedia\",\"https:\\\/\\\/www.tiktok.com\\\/@milesopedia\",\"https:\\\/\\\/www.youtube.com\\\/milesopedia\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/milesopedia.com\\\/en\\\/#\\\/schema\\\/person\\\/bb854d6884fc35bec7910372b2bd569f\",\"name\":\"Caroline Tremblay\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\\\/\\\/milesopedia.com\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/Photo-Profil-rond-Caroline-200x200.png\",\"url\":\"https:\\\/\\\/milesopedia.com\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/Photo-Profil-rond-Caroline-200x200.png\",\"contentUrl\":\"https:\\\/\\\/milesopedia.com\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/Photo-Profil-rond-Caroline-200x200.png\",\"caption\":\"Caroline 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