{"id":265758,"date":"2024-04-21T07:52:00","date_gmt":"2024-04-21T11:52:00","guid":{"rendered":"https:\/\/milesopedia.com\/?p=265758"},"modified":"2026-05-09T11:35:47","modified_gmt":"2026-05-09T15:35:47","slug":"marriott-bonvoy-how-to-request-missing-stay","status":"publish","type":"post","link":"https:\/\/milesopedia.com\/en\/guide\/tutorials\/marriott-bonvoy-how-to-request-missing-stay\/","title":{"rendered":"Marriott Bonvoy&nbsp;: How to claim a missing stay"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-request-for-missing-stay\">Request for missing stay<\/h2>\n\n\n\n<p>After a stay paid for with cash or points at a Marriott Bonvoy hotel, points and\/or <a href=\"https:\/\/milesopedia.com\/en\/reward-program\/marriott-bonvoy\/#statuts\" target=\"_blank\" rel=\"noopener\">elite nights<\/a> are generally deposited into the account after 48 business hours. However, it may take longer or never happen.<\/p>\n\n\n\n<p>The longest I had to wait was 10 days before they showed up in my account. But, on very rare occasions, I have had to make a report for a missing stay.<\/p>\n\n\n\n<p>The process is quick and easy. In this example, I made a claim at 8:40 AM through the form and the response from Marriott Bonvoy came at 12:20 PM the same day. Then, points and elite nights appeared in the account in the following minutes.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1000\" height=\"750\" src=\"https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/02\/Marriott-Chateau-Champlain-Montreal-06.jpg\" alt=\"Marriott Bonvoy&nbsp;: How to claim a missing stay - Montreal -06\" class=\"wp-image-253606\" srcset=\"https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/02\/Marriott-Chateau-Champlain-Montreal-06.jpg 1000w, https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/02\/Marriott-Chateau-Champlain-Montreal-06-450x338.jpg 450w, https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/02\/Marriott-Chateau-Champlain-Montreal-06-200x150.jpg 200w, https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/02\/Marriott-Chateau-Champlain-Montreal-06-768x576.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-earn-marriott-bonvoy-points-even-faster\">How to earn Marriott Bonvoy points even faster<\/h2>\n\n\n\n<p>The best way to earn Marriott Bonvoy points for free stays at more than 8,000 hotels worldwide is with the <a href=\"https:\/\/milesopedia.com\/en\/credit-cards\/marriott-bonvoy-american-express-card\/\" target=\"_blank\" rel=\"noopener\" data-wct-parsed=\"1\">Marriott Bonvoy<sup><sup>&reg;<\/sup><\/sup> American Express<sup><sup>&reg;<\/sup>*<\/sup> Card<\/a> (and\/or the <a href=\"https:\/\/milesopedia.com\/en\/credit-cards\/marriott-bonvoy-business-american-express-card\/\" target=\"_blank\" rel=\"noopener\" data-wct-parsed=\"1\">Marriott Bonvoy<sup>\u2122<\/sup> Business American Express<sup><sup>&reg;<\/sup><\/sup> Card<\/a>).<\/p>\n\n\n\n<p>In addition to the great welcome bonus on both cards, you&#8217;ll earn <strong>2 points per dollar<\/strong> on all purchases and <strong>5 points per dollar<\/strong> at Marriott locations. And every year, you&#8217;ll earn a certificate for one free hotel night (worth 35,000 points), plus 15 <a href=\"https:\/\/milesopedia.com\/en\/guide\/tutorials\/marriott-bonvoy-nights-elites\/\">Elite nights<\/a> towards your Marriott Bonvoy status.<\/p>\n\n\n<aside class=\"component component__deferred_contents wp-block-milesgutenberg-deferred-contents\">\n\t\t\t\t<div\n\t\t\t\tdata-template='compare'\n\t\t\t\tdata-post_type='card'\n\t\t\t\tdata-per_page='4'\n\t\t\t\tclass='deferred_container--preload container_card container_template--compare container_count--2'\n\n\t\t\t\t\t\t\t\t\tdata-tag=\"card_id\"\n\t\t\t\t\t\t\tdata-post_ids=\"267909,22624\"\n\t\t\t\t\t\t\tdata-utm=\"wpb\"\n\t\t\t\t\t\t\t>\n\t\t\n    <div class=\"card card-list card-list-header\">\n        <div class=\"shimmer shimmer-bar shimmer-dark shimmer-bar--short card-specs--title\"><\/div>\n        <div class=\"shimmer shimmer-bar shimmer-dark shimmer-bar--short card-specs--title\"><\/div>\n    <\/div>\n\n\n<div class=\"card card-list\">\n\n\t<div class=\"card-list--grid\">\n\n\t\t<div class=\"card-list--card\">\n\t\t\t<div class=\"card-graphic-cta shimmer shimmer-card\"><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"card-list--title-offer\">\n\n\t\t\t<div class=\"card--title\">\n\t\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"card-list--offer\">\n\t\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div>\n\t\t\t<div class=\"card--apply\">\n\t\t\t\t<div class=\"shimmer shimmer-btn\"><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n<\/div>\n<div class=\"card card-list\">\n\n\t<div class=\"card-list--grid\">\n\n\t\t<div class=\"card-list--card\">\n\t\t\t<div class=\"card-graphic-cta shimmer shimmer-card\"><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"card-list--title-offer\">\n\n\t\t\t<div class=\"card--title\">\n\t\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"card-list--offer\">\n\t\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div>\n\t\t\t<div class=\"card--apply\">\n\t\t\t\t<div class=\"shimmer shimmer-btn\"><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n<\/div>\t\t<\/div>\n\n\t\t<\/aside>\n\n\n<aside class=\"component component__notice component__notice--info wp-block-milesgutenberg-notice\">\n\t\t\t\t<i class=\"fas fa-info-circle\"><\/i>\n\t\t<div class=\"component__notice__content\">\n\t\t\t\t\n\n<p>Did you know? You can support Milesopedia by using our <a target=\"_blank\" class=\"thirstylink\" title=\"\" href=\"\" rel=\"\"> affiliate link with Marriott Bonvoy <\/a> to book your hotels!  You won&#8217;t pay any extra, you&#8217;ll get all the benefits of your status, and you&#8217;ll contribute to the future of the website and its community!<\/p>\n\n\n\n<p><a href=\"\/?page_id=24648\" target=\"_blank\" rel=\"noopener\">Check our partners&#8217; pages regularly!<\/a><\/p>\n\n\t<\/div>\n<\/aside>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-claim-your-stay-and-your-missing-points\">How to claim your stay and your missing points<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-conditions\">Conditions<\/h3>\n\n\n\n<p>The claim can be made if <strong>at least 10 working days<\/strong> have passed since the departure from the hotel. Then, you can go back up to a year to claim a missing stay.<\/p>\n\n\n\n<p>For new Marriott Bonvoy members, they can retroactively request a completed stay 30 days prior to enrolling in the program.<\/p>\n\n\n\n<p>To apply, it is <strong>mandatory<\/strong> to have a copy of the invoice in electronic format received by email or paper. If you don&#8217;t have it, you should <a href=\"https:\/\/www.marriott.com\/marriott\/contact.mi?topic=FBR\" target=\"_blank\" rel=\"noopener\">ask Marriott<\/a> or directly to the hotel you stayed at.<\/p>\n\n\n\n<p>Finally, make sure that the reservation for the missing stay must have been made <a href=\"https:\/\/milesopedia.com\/en\/go\/book-marriott\/\" target=\"_blank\" rel=\"noopener\">directly on the Marriott Bonvoy website<\/a>. A reservation made via another platform (Booking, <a rel=\"noindex\" title=\"Expedia\" href=\"https:\/\/milesopedia.com\/go\/expedia\/\" data-shortcode=\"true\">Expedia<\/a>, etc), does not work.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-steps\">Steps<\/h3>\n\n\n\n<p>On the Marriott Bonvoy website, enter your member profile at the top right. Select <strong>Activity<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1392\" height=\"758\" src=\"https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/Profil-activite-ENG.png\" alt=\"Marriott Bonvoy&nbsp;: How to claim a missing stay - profil activite\" class=\"wp-image-265746\" srcset=\"https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/Profil-activite-ENG.png 1392w, https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/Profil-activite-ENG-450x245.png 450w, https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/Profil-activite-ENG-1024x558.png 1024w, https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/Profil-activite-ENG-200x109.png 200w, https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/Profil-activite-ENG-768x418.png 768w\" sizes=\"(max-width: 1392px) 100vw, 1392px\" \/><\/figure>\n\n\n\n<p>On this page, go directly to the bottom and click on <strong>Report a Missing Stay<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1272\" height=\"882\" src=\"https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/Report-missing-stay.png\" alt=\"Marriott Bonvoy&nbsp;: How to claim a missing stay - Signaler se\u0301jour manquant\" class=\"wp-image-265750\" srcset=\"https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/Report-missing-stay.png 1272w, https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/Report-missing-stay-450x312.png 450w, https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/Report-missing-stay-1024x710.png 1024w, https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/Report-missing-stay-200x139.png 200w, https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/Report-missing-stay-768x533.png 768w\" sizes=\"(max-width: 1272px) 100vw, 1272px\" \/><\/figure>\n\n\n\n<p>Then, fill in all the required fields. If you have a hard copy only, the system will ask you to take a picture.<\/p>\n\n\n\n<p>Finally, simply click on <strong>Submit<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1231\" height=\"866\" src=\"https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/Steps-missing-stay-request.png\" alt=\"Marriott Bonvoy&nbsp;: How to claim a missing stay - Demande sejour manquant etape\" class=\"wp-image-265748\" srcset=\"https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/Steps-missing-stay-request.png 1231w, https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/Steps-missing-stay-request-450x317.png 450w, https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/Steps-missing-stay-request-1024x720.png 1024w, https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/Steps-missing-stay-request-200x141.png 200w, https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/Steps-missing-stay-request-768x540.png 768w\" sizes=\"(max-width: 1231px) 100vw, 1231px\" \/><\/figure>\n\n\n\n<p>A confirmation page will open. Moreover, this will be the only validation as there will be no email sent.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"878\" height=\"352\" src=\"https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/Confirmation-missiing-stay-request.png\" alt=\"Marriott Bonvoy&nbsp;: How to claim a missing stay - Confirmation missiing stay request\" class=\"wp-image-265752\" srcset=\"https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/Confirmation-missiing-stay-request.png 878w, https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/Confirmation-missiing-stay-request-450x180.png 450w, https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/Confirmation-missiing-stay-request-200x80.png 200w, https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/Confirmation-missiing-stay-request-768x308.png 768w\" sizes=\"(max-width: 878px) 100vw, 878px\" \/><\/figure>\n\n\n\n<p>Now all we have to do is wait!<\/p>\n\n\n\n<p>A customer service representative will process the request and send a decision.<\/p>\n\n\n\n<p>If all the necessary elements for the application have been transmitted, the application will be accepted. If not, the agent will want more information.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"815\" height=\"771\" src=\"https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/courriel-confirmation-missing-stay.png\" alt=\"Marriott Bonvoy&nbsp;: How to claim a missing stay - courriel confirmation missing stay\" class=\"wp-image-265744\" srcset=\"https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/courriel-confirmation-missing-stay.png 815w, https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/courriel-confirmation-missing-stay-450x426.png 450w, https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/courriel-confirmation-missing-stay-200x189.png 200w, https:\/\/milesopedia.com\/wp-content\/uploads\/2023\/04\/courriel-confirmation-missing-stay-768x727.png 768w\" sizes=\"(max-width: 815px) 100vw, 815px\" \/><\/figure>\n\n\n\n<p>Everything will then be deposited into the Marriott Bonvoy account. Waiting times for elite nights and points can take up to 10 business days. Usually, it is much faster.<\/p>\n\n\n<aside class=\"component component__deferred_contents wp-block-milesgutenberg-deferred-contents\">\n\t\t\t\t<div\n\t\t\t\tdata-template='s-h'\n\t\t\t\tdata-post_type='post'\n\t\t\t\tdata-per_page='4'\n\t\t\t\tclass='deferred_container--preload container_post container_template--s-h container_count--2'\n\n\t\t\t\t\t\t\t\t\tdata-tag=\"post_id\"\n\t\t\t\t\t\t\tdata-post_ids=\"196383,161698\"\n\t\t\t\t\t\t\t>\n\t\t<article class=\"post-preview\">\n\t<div class=\"post-preview-thumbnail\">\n\t\t<div class=\"shimmer shimmer-image\"><\/div>\n\t<\/div>\n\t<div class=\"post-preview-content\">\n\t\t<div class=\"simmer-bar-group\">\n\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/article><article class=\"post-preview\">\n\t<div class=\"post-preview-thumbnail\">\n\t\t<div class=\"shimmer shimmer-image\"><\/div>\n\t<\/div>\n\t<div class=\"post-preview-content\">\n\t\t<div class=\"simmer-bar-group\">\n\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/article>\t\t<\/div>\n\n\t\t<\/aside>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-bottom-line\">Bottom Line<\/h2>\n\n\n\n<p>Every elite night and every point claimed is invaluable in earning even more benefits and free nights at Marriott Bonvoy hotels.<\/p>\n\n\n\n<p>The request for a missing stay is quite basic. Certainly, it is better that this does not happen. But, at least when it happens, the response is quick and effective.<\/p>\n\n\n<aside class=\"component component__deferred_contents wp-block-milesgutenberg-deferred-contents\">\n\t\t\t\t<div\n\t\t\t\tdata-template='m-h'\n\t\t\t\tdata-post_type='card'\n\t\t\t\tdata-per_page='4'\n\t\t\t\tclass='deferred_container--preload container_card container_template--m-h container_count--1'\n\n\t\t\t\t\t\t\t\t\tdata-tag=\"card_id\"\n\t\t\t\t\t\t\tdata-post_ids=\"267909\"\n\t\t\t\t\t\t\tdata-utm=\"wpb\"\n\t\t\t\t\t\t\t>\n\t\t<div class=\"card\">\n\t<div class=\"card--grid\">\n\n\t\t<div class=\"card--img-outer\">\n\t\t\t<div class=\"card--img\">\n\t\t\t\t<div class=\"shimmer shimmer-card\"><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"card--title-offer-selling\">\n\t\t\t<div class=\"card--title-offer\">\n\t\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"card--selling-points\">\n\t\t\t\t<div class=\"shimmer shimmer-bar shimmer-bar--short\"><\/div>\n\t\t\t\t<div class=\"shimmer shimmer-bar shimmer-bar--short\"><\/div>\n\t\t\t\t<div class=\"shimmer shimmer-bar shimmer-bar--short\"><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"card--apply\">\n\t\t\t<div class=\"apply-btn\">\n\t\t\t\t<div class=\"shimmer shimmer-btn\"><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n<\/div>\t\t<\/div>\n\n\t\t<\/aside>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-which-credit-card-for-travel\">Which credit card should you choose for travel?<\/h2>\n\n\n\n<p>If you travel regularly, the credit card you carry makes a real difference &#8211; travel insurance, points earning, airport lounge access and no foreign exchange fees. Use <a href=\"https:\/\/milesopedia.com\/en\/compare\/credit-cards\/\">our credit card comparator<\/a> to filter through 200+ Canadian cards based on your needs, or browse <a href=\"https:\/\/milesopedia.com\/en\/best-credit-cards-in-canada\/\">the best credit cards in Canada<\/a>, ranked monthly by the Milesopedia team. To earn Marriott Bonvoy points via MR transfers, the <a href=\"https:\/\/milesopedia.com\/en\/credit-cards\/american-express-cobalt-card\/\">American Express Cobalt Card<\/a> is an excellent choice with its 5x on dining and groceries.<\/p>","protected":false},"excerpt":{"rendered":"<p>Here&#8217;s how to easily claim a missing stay at a Marriott Bonvoy hotel to earn your points and elite nights.<\/p>","protected":false},"author":127,"featured_media":252669,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[48139],"tags":[],"mc_loyalty_program":[742],"class_list":["post-265758","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tutorials","mc_loyalty_program-marriott-bonvoy-en","hotel-marriott-international-en","tutorial-marriott-bonvoy-en"],"acf":{"mc_approved_badge":false,"mc_card_used":267909,"mc_featured_card_specific":267909,"mc_hide_featured_card":false,"mc_post_checklist":{"mc_post_checklist_true":null,"mc_post_checklist_false":null}},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Marriott Bonvoy\u00a0: How to claim a missing stay | Milesopedia<\/title>\n<meta name=\"description\" content=\"Here&#039;s how to easily claim a missing stay at a Marriott Bonvoy hotel to earn your points and elite nights.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/milesopedia.com\/en\/guide\/tutorials\/marriott-bonvoy-how-to-request-missing-stay\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Marriott Bonvoy : How to claim a missing stay\" \/>\n<meta property=\"og:description\" content=\"Here&#039;s how to easily claim a missing stay at a Marriott Bonvoy hotel to earn your points and elite nights.\" \/>\n<meta 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