{"id":135279,"date":"2022-01-01T19:00:00","date_gmt":"2022-01-02T00:00:00","guid":{"rendered":"https:\/\/milesopedia.com\/news\/how-to-contact-online-issuer-credit-card-2\/"},"modified":"2024-05-31T13:22:51","modified_gmt":"2024-05-31T17:22:51","slug":"how-to-contact-online-issuer-credit-card","status":"publish","type":"post","link":"https:\/\/milesopedia.com\/en\/guide\/tutorials\/how-to-contact-online-issuer-credit-card\/","title":{"rendered":"How do I contact a credit card issuer online?"},"content":{"rendered":"<p>In the <a class=\"thirstylink\" title=\"Facebook group travel for free (or almost...!) with your points and miles - milesopedia\" href=\"https:\/\/milesopedia.com\/en\/groupe-facebook\/\">Facebook group &#8220;Travel free (or almost free&#8230;!) with your points &amp; miles &#8211; milesopedia&#8221;,<\/a> a question often comes up: how can you contact the credit card issuer online to avoid long waits on the phone?<\/p>\n<p>\n<!--more-->\n<\/p>\n<h2>Contact a credit card issuer online through secure messaging<\/h2>\n<p>You may need to contact your credit card issuer for any number of reasons:<\/p>\n<ul>\n<li>Tell them you&#8217;re going abroad (even if it is less and less useful)<\/li>\n<li>Dispute a transaction on your account<\/li>\n<li>Claim for fees charged (interest, membership fees, etc.)<\/li>\n<li>Request a points adjustment<\/li>\n<li>Cancelling your card<\/li>\n<\/ul>\n<p>Some issuers clearly display their online messaging feature&#8230; for others, it&#8217;s more complex! As for the &#8220;cancellation&#8221; aspect, this will depend on your relationship with the issuer: the issuer may ask you to call them (sometimes this means that the bank will be ready to make you a retention offer) or they may accede to your request by cancelling your card on the spot.<\/p>\n<p>We used three issuers as examples: American Express, RBC and TD. The solutions are the same for the other issuers, almost all of which can be contacted online.<\/p>\n<h3>Contact American Express online<\/h3>\n<p>Go to your American Express online account. Click on <strong>&#8220;Contact Us<\/strong>&#8220;.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-30251\" title=\"contact us - amex 1\" src=\"https:\/\/milesopedia.com\/wp-content\/uploads\/2019\/05\/nous-contacter-amex-1.jpg\" alt=\"contact us amex 1\" width=\"1001\" height=\"691\"><\/p>\n<p>Then hover onthe <strong>Contact Us<\/strong> option and click on <strong>&#8220;Send us an email<\/strong>&#8220;:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-30250\" title=\"contact us - amex 2\" src=\"https:\/\/milesopedia.com\/wp-content\/uploads\/2019\/05\/nous-contacter-amex-2.jpg\" alt=\"contact us amex 2\" width=\"1005\" height=\"602\"><\/p>\n<p>Several topics will then be available, with subcategories. This allows American Express to offer you questions\/answers that may save you the trouble of sending a message:<\/p>\n<ul>\n<li><strong>Account Inquiry<\/strong>\n<ul>\n<li>Fees \/ Interest charges <em>(to negotiate your fee or cancel your card)<\/em><\/li>\n<li>Statement request<\/li>\n<li>Balance check<\/li>\n<li>Payment Inquiry<\/li>\n<li>Interest Rate Inquiry<\/li>\n<li>Operation refused<\/li>\n<\/ul>\n<\/li>\n<li><strong>Account management<\/strong>\n<ul>\n<li>Activate my card<\/li>\n<li>Updating personal information<\/li>\n<li>Electronic payment<\/li>\n<li>Benefits and Services<em> (to verify Platinum Card benefits such as hotel status registration)<\/em><\/li>\n<li>Terms and conditions<\/li>\n<\/ul>\n<\/li>\n<li><strong>Replacing a card<\/strong>\n<ul>\n<li>Card replacement request<\/li>\n<li>Card not received<\/li>\n<\/ul>\n<\/li>\n<li><strong>Contesting a transaction<\/strong>\n<ul>\n<li>Dispute a transaction <em>(to dispute a transaction on the account)<\/em><\/li>\n<li>Status of a disputed transaction<\/li>\n<\/ul>\n<\/li>\n<li><strong>Card Application Information<\/strong>\n<ul>\n<li>Request a card<\/li>\n<li>Request for an additional card<\/li>\n<\/ul>\n<\/li>\n<li><strong>Online services<\/strong>\n<ul>\n<li>User ID \/ Password<\/li>\n<li>Online Statements<\/li>\n<li>Account Status Alerts<\/li>\n<li>Change in credit limit<\/li>\n<li>Online bill payment<\/li>\n<li>Adding or removing a card<\/li>\n<\/ul>\n<\/li>\n<li><strong>Membership Rewards Program<\/strong>\n<ul>\n<li>Registration<\/li>\n<li>Redeeming points<\/li>\n<li>Points balance check <em>(for your loyalty program points requests)<\/em><\/li>\n<\/ul>\n<\/li>\n<li><strong>Complaint<\/strong><\/li>\n<\/ul>\n<p>Once you have <strong>entered your card<\/strong> (you may have more than one in your account) and <strong>chosen your subject<\/strong>, enter your request and click on <strong>&#8220;View message<\/strong>&#8220;. On the next page you <strong>will confirm that you want to send it<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-30249\" title=\"contact us - amex 3\" src=\"https:\/\/milesopedia.com\/wp-content\/uploads\/2019\/05\/nous-contacter-amex-3.jpg\" alt=\"contact us amex 3\" width=\"994\" height=\"783\"><\/p>\n<p>You will receive an answer from American Express within 48-72 hours (usually 24 hours).<\/p>\n<h3>Contact Royal Bank of Canada (RBC) online<\/h3>\n<p>Once logged into your online account, go to the <strong>&#8220;Customer Service<\/strong>&#8221; tab.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-30254\" title=\"contact us - rbc 1\" src=\"https:\/\/milesopedia.com\/wp-content\/uploads\/2019\/05\/nous-contacter-rbc-1.jpg\" alt=\"contact us rbc 1\" width=\"1216\" height=\"644\"><\/p>\n<p>Then, at the bottom of the screen, click on <strong>&#8220;Send us an email<\/strong>&#8220;:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-30253\" title=\"contact us - rbc 2\" src=\"https:\/\/milesopedia.com\/wp-content\/uploads\/2019\/05\/nous-contacter-rbc-2.jpg\" alt=\"contact us rbc 2\" width=\"970\" height=\"915\"><\/p>\n<p>On the next page, you just have to send an email with your request by <strong>selecting the department to which you want to send<\/strong> it.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-30252\" title=\"contact us - rbc 3\" src=\"https:\/\/milesopedia.com\/wp-content\/uploads\/2019\/05\/nous-contacter-rbc-3.jpg\" alt=\"contact us rbc 3\" width=\"992\" height=\"855\"><\/p>\n<h3>Contact TD Online<\/h3>\n<p>Go to your TD Credit card online account. On the left, click on <strong>&#8220;Communication<\/strong>&#8220;.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-30257\" title=\"contact us - td 1\" src=\"https:\/\/milesopedia.com\/wp-content\/uploads\/2019\/05\/nous-contacter-td-1.jpg\" alt=\"contact us td 1\" width=\"980\" height=\"816\"><\/p>\n<p>Then, in your inbox, click on <strong>&#8220;Send a new message<\/strong>&#8220;:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-30256\" title=\"contact us - td 2\" src=\"https:\/\/milesopedia.com\/wp-content\/uploads\/2019\/05\/nous-contacter-td-2.jpg\" alt=\"contact us td 2\" width=\"987\" height=\"493\"><\/p>\n<p>Finally, choose a topic and mention that you would like to <strong>be notified by email of a response<\/strong> before <strong>sending the message<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-30255\" title=\"contact us - td 3\" src=\"https:\/\/milesopedia.com\/wp-content\/uploads\/2019\/05\/nous-contacter-td-3.jpg\" alt=\"contact us td 3\" width=\"981\" height=\"907\"><\/p>\n<h2>Conclusion<\/h2>\n<p>It&#8217;s easy to send an email to your credit card issuer and it can save you valuable time!<\/p>\n<div class=\"wpb_content_element wpb_miles_element\">\t\t<div\n\t\t\t\tdata-template='l'\n\t\t\t\tdata-post_type='card'\n\t\t\t\tdata-per_page='4'\n\t\t\t\tclass='deferred_container--preload container_card container_template--l container_count--1'\n\n\t\t\t\t\t\t\t\t\tdata-tag=\"card_id\"\n\t\t\t\t\t\t\tdata-post_ids=\"22621\"\n\t\t\t\t\t\t\tdata-utm=\"wpb\"\n\t\t\t\t\t\t\t>\n\t\t<div class=\"card\">\n\t<div class=\"card--grid\">\n\n\t\t<div class=\"card--img-outer\">\n\t\t\t<div class=\"card--img\">\n\t\t\t\t<div class=\"shimmer shimmer-card\"><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"card--title-offer-selling\">\n\t\t\t<div class=\"card--title-offer\">\n\t\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t\t<div class=\"shimmer shimmer-bar\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"card--selling-points\">\n\t\t\t\t<div class=\"shimmer shimmer-bar shimmer-bar--short\"><\/div>\n\t\t\t\t<div class=\"shimmer shimmer-bar shimmer-bar--short\"><\/div>\n\t\t\t\t<div class=\"shimmer shimmer-bar shimmer-bar--short\"><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"card--apply\">\n\t\t\t<div class=\"apply-btn\">\n\t\t\t\t<div class=\"shimmer shimmer-btn\"><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n<\/div>\t\t<\/div>\n\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>In the Facebook group &#8220;Travel free (or almost free&#8230;!) with your points &amp; miles &#8211; milesopedia&#8221;, a question often comes up: how can you contact the credit card issuer online to avoid long waits on the phone?<\/p>","protected":false},"author":3,"featured_media":25473,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[48139],"tags":[],"mc_loyalty_program":[],"class_list":["post-135279","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tutorials"],"acf":{"mc_approved_badge":false,"mc_card_used":"","mc_featured_card_specific":null,"mc_hide_featured_card":false,"mc_post_checklist":{"mc_post_checklist_true":null,"mc_post_checklist_false":null}},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How do I contact a credit card issuer online? 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