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Updated Policy: Flight Reward Changes or Cancellations and Aeroplan Points Expiration

To the point Air Canada has changed its policy regarding the modification and cancellation of flights rewards and the expiry of Aeroplan points.

Updated on July 27, 2022

Expiration of points: Temporary pause

The temporary pause of Aeroplan points expiry has been extended to May 30, 2023.

Meaning that between now and May 30, 2023, any Aeroplan points which would have expired will not. Effective May 31, 2023, the normal expiration policy will once again apply.

As a reminder, to prevent Aeroplan points from expiring, it is necessary to perform at least one activity on the account every 18 months or to be an Aeroplan credit cardholder.

There are multiple ways to perform activities such as:

Tip

Aeroplan will reinstate expired points if, within six months of the day the points expired:

Aeroplan flight rewards Changes

Aeroplan has updated its flexible change and cancellation policy for flight rewards due to COVID-19: flight rewards booked with Aeroplan until July 5, 2022, can be modified without charge.

Starting July 6, 2022, Aeroplan flight rewards will be eligible for a one-time change fee waiver if booked prior to this date.

Changing Aeroplan Flight Rewards:

Date of reservation Date of change Change fees
Until July 5, 2022 As of July 6, 2022 Waived – first change
As of July 6, 2022 As of July 6, 2022 Applicable – per fare option purchased

Here are the details to know:

  • For changes, you’ll pay only the difference in points, or receive a partial refund if your new itinerary requires fewer points. When changing your itinerary, taxes, fees and charges may change.
  • You will need to call the Aeroplan center to change your flight reward at least two hours prior to your flight’s departure.

Aeroplan flight rewards Cancellation

Aeroplan Flight Rewards booked until September 30, 2021 can be cancelled at any time without charge. Flight rewards booked on or after October 1, 2021 will be subject to the cancellation fee structure of the fare option purchased.

For cancellations, you’ll receive all of your Aeroplan points back in your account, plus a full refund of any associated taxes, fees and surcharges on the unused value of your travel. (Note that refunds will not apply for previously-charged fees, including contact centre booking fees and change fees, or for government taxes and fees which are non-refundable by law.)

Aeroplan Flight Rewards Cancellation:

Date of reservation Date of change Cancellation fees
Until 30/09/2021 Anytime Waived
As of 1/10/2021 As of 1/10/2021 Applicable – per fare option purchased

What is the Aeroplan Call Centre number?

1 800 361-5373

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