Here is the process to get a refund of unused Air Canada tickets during the COVID-19 pandemic.
Following the announcement of the agreement between the Federal Government and Air Canada, it is now possible to get a refund for an unused Air Canada ticket because of the COVID-19 pandemic. Here are the details and the process.
Tickets eligible for refund
An eligible ticket for a refund by Air Canada is:
- a non-refundable ticket for travel on or after February 1, 2020
- did not fly
- purchased before April 13, 2021
- whose flight has been cancelled for any reason
Time limit for requesting a refund
Refunds will be offered to customers who have had their flights cancelled or who have voluntarily cancelled their travel for any reason and wish to request a refund in the original form of payment.
Customers will be able to request a refund online at www.aircanada.com/remboursement until July 12, 2021. The policy also applies to Air Canada Vacations packages.
To request a refund for a cancelled and/or unused Air Canada ticket, you must visit the Air Canada website at this address.
Two situations are possible:
- Either you have an Air Canada travel voucher, Aeroplan points conversion or eVoucher
- Either you want to start a new claim
In both cases, you have the option of getting your money back according to your original payment method.
If you already have an Air Canada travel voucher or an Aeroplan points conversion offer, you will need to complete the information on this page.
Otherwise, you have the option of submitting a new refund request: you will need to indicate your reservation number (or ticket number starting with 014) and your name.
What to choose: cash, points or travel voucher?
Air Canada is now offering a cash refund for all tickets purchased between February 1, 2020, and April 13, 2021.
During this time, you could redeem an Air Canada travel voucher or convert to Aeroplan points with a 65% bonus:
- the travel voucher restricted you to travel on Air Canada
- conversion to Aeroplan points was at a value of 1.8 cents per point
If in the future you use these points for a higher value, you will come out ahead. However, unless you are travelling in business class or on specific flights (e.g. short-haul), it isn’t easy to get a higher value than 1.8 cents per point.
Today, Air Canada is offering you a cash refund: that’s what I recommend you choose.
For new tickets purchased on or after April 13, 2021, Air Canada will provide customers an option for a refund to the original form of payment in instances where Air Canada cancels their flight or reschedules the departure time by more than three hours, irrespective of the reason. Air Canada customers will also have the option of accepting an Air Canada Travel Voucher or Aeroplan points with a 65% bonus.
Here again, I advise you to choose the cash refund.
Travel agencies (AIR MILES, American Express, etc.)
Here are some possibilities:
- If you booked through a travel agent, you will need to contact the agent directly for a refund.
- For reservations with Air Canada Vacations, a specific refund page is provided at this address.
- If you booked directly through Air Canada, Aeroplan, Kayak, Google Flights or Skyscanner, you will need to complete this form
If you booked your flight with AIR MILES, BMO Rewards, American Express Travel or any other program: you will need to contact the appropriate customer service department to obtain a refund.
New policy for future travel
For new tickets purchased as of April 13, 2021Air Canada will provide customers an option for a refund to the original form of payment in instances where Air Canada cancels their flight or reschedules the departure time by more than three hours, irrespective of the reason.
Air Canada will offer all customers the choice of receiving a refund, an Air Canada Travel Voucher or the equivalent value in Aeroplan Points with a 65% bonus.
For customers who make voluntary changes, normal fare rules will apply.
Air Canada has also expanded its existing goodwill policy to allow customers to make a one-time no-fee change to any new or existing reservation made by June 30,2021 for travel originally scheduled to end no later than June 30, 2022.
Here are answers to frequently asked questions, shared by Air Canada:
I previously requested a refund which was declined. What do I do?
As we have announced a new refund policy, you may now be eligible for a refund. To get your refund started, please follow the steps at the top of this page.
How long does it take for my refund to show in my account?
It can take from 1 to 3 months in some cases, depending on your financial institution.
My credit card expired. How do I receive my refund?
We will refund the money to the credit card you used at the time of purchase. Your financial institution will transfer the refund to your new credit card.
I have an Air Canada Travel Voucher. Can I still request a refund?
If you already have an Air Canada Travel Voucher, Aeroplan points conversion, or eCoupon and want to transfer the value to your original form of payment instead, you can request a refund by simply filling out this refund request form.
I received a partial refund. How can I request the remaining value?
If you received a refund that did not match the complete value of the ticket purchased (for example, you didn’t receive a refund for taxes, cancellation fees, baggage fees or some other reason), please fill out this refund request form and we will take care of your request.
My travel was before February 1, 2020. Am I eligible for a refund?
If your flight was cancelled before February 1, 2020, you may be eligible for a refund based on the fare type you purchased. Please consult our refund and cancellation policy to determine your eligibility and next steps.
If you purchased a ticket before April 13, 2021 with travel dates on or after February 1, 2020, you are eligible for a refund back to your original form of payment.
Are all-inclusive Air Canada Vacations packages eligible for a refund?
Yes, however please note only cancelled Air Canada Vacations packages purchased before April 13, 2021 with travel dates on or after February 1, 2020 are eligible for a refund. For more information, please visit vacations.aircanada.com.
Other bookings, such as tours or car rentals, are subject to the terms and conditions that you agreed to at the time of booking.
The travel agency I booked is no longer open for business. How can I get my refund?
Simply call Air Canada Reservations and an agent will verify the status of your agency. If the agency has permanently closed their doors, our Air Canada agents will get your refund request started.
I am a travel agent unable to process the refund in my GDS
If you are unable to process the refund because you can’t display the eTicket or process an adjustment refund because the coupons are not available, please fill out our application form and your request will be reviewed by an Air Canada agent.
I am an OAL partner and require Air Canada's assistance with a refund request
Please fill out our application form and your request will be reviewed by an Air Canada agent.
Are taxes, fees and additional charges associated with my ticket refundable?
Certain taxes, fees, and charges are refundable based on the following:
- The type of ticket you bought (refundable/non-refundable)
- Whether the ticket was wholly or partially used
- Regulations of the country where the ticket was purchased and/or the departure country