To the point
Air Canada announces the beta launch phase that will allow customers to pre-order meals from 72 hours to 30 days before a flight.
Air Canada is launching its pre-order meal program in beta, which will be offered on select flights to start, and then more widely. Here are the details.
Beta version: Routes
For this launch phase, this new service will only be offered on flights from Toronto to :
- Bogota, Colombia
- Lima, Peru
- Santiago, Chile
- Sao Paulo, Brazil
The pre-order meal option will only be available for the following fare classes:
- Signature class
- Premium Economy
Air Canada plans to offer this option on all flights departing from Canada by the end of the year. This beta phase will therefore gradually be extended to a larger scale.
How does it work ?
Starting 30 days prior to departure, customers of eligible flights will receive an email invitation to pre-order their meal. During this same period, it will also be possible to make your selection from the Air Canada website.
Simply go to “My Reservations” from the website, or “Trips” from the app to select a meal or update a selection already made. This option will be available up to 72 hours before departure.
Bottom Line
It’s always nice to have an idea of what to expect for our flight. This new option offered by Air Canada will allow us to know the menu in advance, and also to ensure that we get the meal we want.
Air Canada had announced an improvement of its customer experience in the last months, here are the details:
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