To the point
Air Canada and Aeroplan are currently testing a new feature enabling members to make direct online changes to reservations paid for with Aeroplan points.
Some customers who have booked a flight using Aeroplan points can now modify their flights online. Here’s how to check if you have access to this feature.
Change an Aeroplan reward flight
First, log in to your Aeroplan account on aircanada.ca, then go to My Bookings and select the reservation you wish to modify.
If you have access to the beta version to modify your booking purchased with your online points, the “Change Flight” box will appear in bold and you will be asked to search for the new itinerary you wish to book.
As with the usual booking process, you will be informed of the options available for your search.
Once the new route has been selected, you will be taken to the payment page. This is where you can see the difference in points and cash and what you’ll need to pay. Please note that depending on the fare class selected for your original booking, change fees may apply. You will see them appear in the total amount:
Beta version
If this option is not yet available for your next flight purchased with Aeroplan points, this is normal, as this feature is only available to certain eligible flights (the criteria for which are not yet known). To modify your Aeroplan Points reservation, please contact Customer Service at 1-800-361-373.
Bottom line
This new feature is certainly a welcome addition for travellers who fly using their Aeroplan points. For fare class bookings without change fees, it may be advantageous if points prices drop before the flight date, in order to find the best price. We’ll add more information here when the beta version evolves to the permanent version and details of this feature become available.
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