Voilà by IGA
Voilà by IGA is an online grocery ordering and home delivery service. Delivery hours are from 6:00 am to 10:00 pm, 7 days a week.
You will find fresh products, IGA groceries and products like Ricardo, Kim Phat and Rachelle Béry.
At this time, the delivery territory extends from Quebec City, through the greater Montreal area to Gatineau. To find out if Voilà by IGA is available in your area, simply enter your postal code on the registration page.
If your location is not available, the other option is to store on IGA.net.
There are also :
- Voilà by Sobeys (in the Greater Toronto Area)
- Voilà by Safeway (pick-up at Safeway only in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island and Saskatchewan)
The minimum purchase is $50, before taxes and fees. Delivery charges vary depending on the delivery location or time slot.
What is the difference between Voilà by IGA and IGA.net?
With IGA.net, the order is assembled by the nearest IGA store. While for Voilà by IGA, the order is processed from their processing center located in Pointe-Claire. Then, they are assembled by robots and delivered by refrigerated truck directly to our door.
Specials and prices on Voilà by IGA and IGA stores are the same on some products. But, there are differences on other items. Also, on Voilà by IGA, there are Flash Sale sections and free samples that are not available in stores.
How does Voilà by IGA work?
First, you need to register with Voilà and find out if the service is available in your area. Then, there are 5 ways to register through :
- A Facebook profile
- An Apple ID
- By email
An important thing to complete next is the My Account section, in the upper right-hand corner. Adding the Scene+ account, phone number and shipping address is important!
In addition, there is the possibility of purchasing a delivery pass (for purchases of $35 or more), which allows unlimited delivery:
- Tuesday, Wednesday and Thursday (the least expensive option)
- Anytime, 7 days a week and without constraints
Seniors 70 years of age and older or those with reduced mobility can benefit from a discount. To obtain it, call their Customer Service at 1-877-864-5222.
Then it’s time to choose a time slot. Click on the button at the top right.
Then we can start shopping.
The navigation by product categories is done in the Products menu on the left.
First, it’s always worth checking out the Flash Sale and Free Samples sections.
In the search bar, the most popular items are already displayed for quicker search.
All purchased products are saved for quick retrieval in the Favorites section. The Lists section is used to organize the items according to the situation or for those that are most ordered.
As you add items to the cart, the total automatically adds up in the top right corner of the cart.
When the grocery order is complete, simply click on the blue button with theshopping cart icon.
When reviewing the basket, there is always the possibility to change the quantities of the items or to delete them.
Note that even after the order is confirmed, you can cancel or change your order on the website or mobile app. The deadline is indicated in the confirmation email.
Before you check out, the number of Scene+ points earned will appear.
When you reach the payment page, enter your credit card information to make the payment.
Often there is a discount for new customers. Check the IGA flyer to get a coupon to reduce the bill.
Payment of the order Voilà by IGA
For the payment of the order, the accepted credit cards are Visa, Mastercard and American Express.
The best credit card for Voilà by IGA orders is the Scotiabank Gold American Express® Card.
It’s simply the best in Canada because it gives 6X the Scene+ points! This accelerated accumulation is also available at all IGA, Sobeys, Foodland, Safeway, Rachelle Béry, etc.
So, for this order, here is the total accumulation of Scene+ points:
|Order||Scotiabank Gold American Express® Card||Total|
|200||456 (76 $ X 6)||656|
Not bad! Especially since you need 1,000 Scene+ points to get a $10 discount. It can be applied in store or on travel costs.
Then click on Place Order. Within minutes, a confirmation email is sent.
At this time, it is not possible to redeem Scene+ points for a discount at Voilà by IGA.
Prices and promotions are those in effect on the day of checkout.
This is true even if the order is placed on a Wednesday, the prices change on Thursday and the delivery is made on Friday.
Voilà by IGA delivery
Afterwards, the warehouse robots are activated to prepare your order.
Between now and the delivery, the total order amount may change if there are :
- An article that is no longer available
- An article that is replaced by a similar article
- The estimated weight of an item is different (such as meat or fruit for example)
- The number of bags required for transport
On the day and time scheduled, the friendly person who is delivering your order calls you to confirm its arrival. He drops the bags off at the door and makes sure everything is satisfactory. If there is alcohol in the products delivered, he must also verify the age.
A final email then confirms that the delivery has been made. This is the amount that will be charged to the credit card. While Scene+ points are paid out 1-2 days after delivery.
Having tried it, the fruits and vegetables I received are just like the ones I would have chosen in the store.
Delivery times are flexible and lead times are short. Voilà by IGA is a simple solution for people who want to save time or avoid leaving the house.
How do I contact Voilà by IGA Customer Service?
Voilà’s customer service number is 1-877-VOILA-CA (or 1-877-864-5222).
Or, there is their email address: firstname.lastname@example.org
Who do I contact if I have a problem with my Voilà by IGA order?
You must contact Voilà by IGA’s customer service department at 1-877-VOILA-CA (or 1-877-864-5222).
The opening hours are :
Eastern Time: 5:30 a.m. to 12:30 p.m.
Atlantic Time: 6:30 am to 1:30 pm
Rocky Mountain Hours: 3:30 a.m. to 10:30 p.m.
Pacific Time: 2:30 a.m. to 9:30 p.m,
Newfoundland and Labrador Standard Time: 7:00 a.m. to 2:00 p.m.
Their email address: email@example.com
Which cities are served by Voilà by IGA?
All cities in the corridor between Gatineau and Quebec City, including the Greater Montreal area.
Why are the prices different on Voilà by IGA and in IGA stores?
Although they are from the same family of brands, Voilà by IGA and IGA operate independently of each other.
Therefore, promotions on Voila.ca may differ from those on IGA.net or in IGA stores. Sometimes they can be similar.
How does product substitution work in my Voilà by IGA order?
If an item is no longer available at the time your order is assembled, Voilà by IGA will replace it with a similar item.
When the order is prepared, an email is sent to inform of the replaced item. It is possible to refuse this replacement item upon delivery. If you refuse the replacement item, it will be charged. If you accept it, it will be on your final bill.
I am looking for a discount code for Voilà by IGA.
That’s good timing! We have one!
At checkout on Voilà by IGA, write VOILAMILESOPEDIA in the Coupon section.
This will give you a total of $85 off:
- $ 25 discount on first order
- $ 20 off each of the following 3 orders (3 X $20)
Terms and Conditions:
The first order must be placed by May 30, 2023 for orders scheduled for pickup on or before May 31, 2023.
When you spend a minimum of $75 or more on a single transaction (before applicable taxes and fees and after deducting any discounts or coupons), you will receive $25 off your qualifying purchase and $20 off your next three Voilà purchases (of $75 or more). All four orders must be placed by June 29, 2023 for order scheduled for delivery on or before June 30, 2023. Qualifying purchase excludes delivery fees, gift cards, deposits and environmental charges, and any other items not discountable or excluded by law or as we determine from time to time.
This offer is exclusively valid for new Voilà customers. Voucher code must be entered during checkout on voila.ca to redeem. Offer cannot be combined with other offer(s) or promotion(s) and excludes previous purchases and has no cash value.
We reserve the right to rescind the offer, cancel any order or suspend the ability to receive this offer or any offers from Voilà if we determine, in our sole discretion, there is abuse of the offer or unauthorized or ineligible use of the offer or voucher code. . Offer valid only for customers in the voila.ca delivery area. This offer is subject to cancellation or modification at our discretion without notice. For full details on Voilà, please see the terms and conditions on voila.ca. The $20 discount codes will be emailed to you at the email address associated with your Voilà Customer Account.
$ 20 Voucher Terms (on the next three purchases):
The $20 voucher codes will be emailed to the email address associated with your Voila customer account. Email will be sent within five (5) business days after a confirmed first purchase at Voilà. The second $20 coupon code will be emailed after the initial qualifying purchase, valid for three time use.